A look at retailer CX investments, improvements coming in 2023

by George Trantas — Senior Director, Global Marketplaces, Avalara

Changing consumer preferences and uncertain economic conditions are putting retailers on their heels, forging new challenges to meet consumer expectations.

Busting 4 myths about live commerce

by Zarnaz Arlia — manager, Emplifi

Live commerce, or live-stream shopping, has been around for some time. In China live stream shopping is a $600 billion market. Across the rest of the world the…

Enhancing operational excellence via tech to boost in-store CX

by Mike Debnar — Retail Solution Principal, Medallia

Technology can help retailers enhance in-store operations to drive the customer experience.

Taking retail AI to the next level

Retailers wanting to take full advantage of AI should be thinking beyond simple AI use cases in e-commerce.

The many reasons why customer needs, expectations are rapidly changing

The definition of a 'good customer experience' today is nowhere as simple or straightforward as it was just a few decades ago.

Why the retail return strategy requires a big focus

Retail winners in 2023 will be those who place the customer first.

Why retailers need to up the delivery experience

At a time when inflation is soaring, competition is high and brand loyalty can be fragile if not actively managed, going the extra mile on customer engagement…

How retailers can beat the post-holiday sales slump

by Susan Jeffers — CEO, XY Retail

To beat the post-holiday sales slump, retailers can follow several strategies.

How smartphones can shape the retail buying experience

Adopting a mobile-first approach to personalize the retail experience can build a community of customers who are better informed, more engaged and – most…

Bank Customer Experience Summit to join forces with ICX Summit in 2023

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking…

3 ways to build brand loyalty through e-commerce

by Randy Mercer — VP, Global Products, 1WorldSync

Knowing they can expect a satisfying experience, return customers make purchases 90% more than new customers. Here's how to boost the community of return…

Marketing in the new age of retail: What to expect in 2023

by Ron Hay — Associate Director, Retail, Movable Ink

Shopping in 2023 requires more intention from brands.

Social commerce 3.0: Where do retail brands go from here?

by Charles Nicholls — Founding Director and Chief Strategy Officer, SimplicityDX

The best way for brands to leverage social is to make it easy for customers to discover products on social but buy on the brand site.

Making accessibility a first-class citizen in mobile retail apps

by Frank Moyer — CTO, Kobiton

Without accessibility, retail apps do a poor job of attracting and retaining customers.

Putting the human at the center of digital experience

by Shridhar Iyengar Raman — Global Sales Head Digital Experience, Infosys

Retailers need to make digital experiences more human-centric by bringing people from the edges of the interaction right into its center.

Experts share top 5 e-commerce trends for 2023

by Mark Hook — VP of Brand & Comms, Brightpearl

Loyalty, inventory, sustainability challenges need attention this year.

5 things to remember when delivering great experiences

by Bobby Marhamat — CEO, Raydiant

Here are five elements that create a great retail customer experience.

Tech trends that will transform retail customer experience in 2023

A look at top ways retail customer experience could change in 2023 and beyond.

Why retailers need to speak to customers, don’t just name them

For many brands, personalized CX has amounted to replacing the customer's name within a boilerplate message, and that's it. Now it's time to offer unique…

3 ways retailers can appeal to millennials this holiday season

by Marc Mezzacca — President, CouponFollow

It's time retailers gained a better understanding of the shopping habits of millennials.