Retail’s 3 Ps for making the holiday season the most wonderful time of the year

by Neeraj Methi — Vice President of Solutions, BeyondID

In making a commitment to simplify payment, embrace personalization, and go passwordless, retailers can create a more frictionless and secure holiday shopping…

Navigating shifting tides of 2023 holiday shopping trends

As shopper spending undergoes yet another transformation this year, retailers hold the key to making this holiday season beneficial (and profitable) for…

5 tips for overcoming retail bottlenecks during holidays

by John O'Kelly — founder and CEO, Newcastle Systems

The holiday season is an opportunity for retailers to make a lasting impression on customers, which can translate into long-term loyalty and increased business…

How retailers are reinventing physical storefronts

by Mayank Ranjan — SVP & Regional Head – Consumer, Retail & Logistics at Infosys, Infosys

The retail shopping experience has dramatically changed over the past two decades, and it’s destined to continue changing, with a merging of the in-store and…

5 effective customer experiences for retailers in the digital age

by Mario Peshev — CEO, DevriX

Customers' changing preferences, favoring convenience and personalized interactions, provide guidelines to help retailers compete in a crowded ecosystem.

How ChatGPT can revolutionize retail: Unleashing the power of generative AI

by Scott Wassmer — General Manager, Americas, Appnovation

Artificial intelligence has made remarkable strides in recent years and retailers can take advantage now and enhance offerings in a number of ways.

Seamless checkout experiences: The key to maximizing holiday sales online

by Matt Miller — Vice President of Product, Paze, Paze

With e-commerce expected to continue growing, retailers recognize the need to drive revenue while providing a strong experience, including a seamless checkout…

Transforming trust: Rethinking retailer-consumer relationships

Trust is not just an intangible concept but rather carries genuine value for retailers.

Growing customer loyalty in an omnichannel world

by Sarah West — Vice President, Head of Carat Strategy, Fiserv

By integrating commerce experiences within their own digital ecosystem, retailers can simplify how customers earn, shop, and save while engaging customers in…

How AI in e-commerce frees up time to focus on the bigger business picture

by Mark Stanley — Chief Product and Technology Officer, Shopware

Winning in e-commerce means outsmarting the competition and offering customers an experience they can’t find elsewhere.

Examining ChatGPT benefits, risks when it comes to customer service

by Blair Strachan — Business Development Manager, Kura

The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in…

How retailers can digitally transform the voice channel to increase answer rates

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

When retailers provide more brand information on an incoming call screen, it engenders trust in the call and engages customers to answer. This trust helps…

Achieving e-commerce excellence in operations

by Mark Simon — Vice President, Strategy, Celigo

If e-commerce retailers want to capitalize on the internet-savvy consumers of today, they must adopt a new customer experience strategy to capture customers.

5 reasons for implementing automated BOPIS kiosks

by Lisette Soop — Marketing Specialist, Cleveron AS

By using automated parcel units, retailers can save money and offer customers a reliable safe and convenient delivery option.

Creating an engaging customer experience with an authentic brand voice

by Fara Haron — Regional CEO, Majorel

Although a seemingly straightforward task, selecting a voice to represent your company takes time and thought. With more options arriving every day…

Mastering the back-to-school season by focusing on agile inventory management

by Kristin Naragon — Chief Strategy & Marketing Officer, Akeneo

For brands and retailers, connecting the online and in-store shopping experiences can boost sales and build brand loyalty into the future.

Redefining retail: How workforce management can improve the store experience

by Gary Stonell — SVP of sales and operations, Opterus

When retailers improve the store experience through workforce and task management, they can adequately train all employees, from associates to managers.

Enhancing customer experiences with location-based technology

by Todd Nicholson — Product Marketing Director, Juniper Networks

Location-based services technology has the potential to revolutionize the retail industry, providing retailers with a powerful tool to enhance the customer…

How AR glasses will revolutionize the buying experience in physical retail environments

by Ari Grobman — CEO, Lumus

AR has the potential to transform how and why we make payments and buy certain items, simplifying processes and virtually eliminating the need to take out our…

5 ways to deliver (and improve) the connected customer experience

by Courtenay Godshall — Product Marketing Leader, Webex for Customer Experience

Customers want connection. Not just between themselves and your brand, but between every interaction across all possible channels.