Who owns the retail returns process? The impact and challenges of disjointed strategies

by Tim Robinson — Corporate Vice President, Returns, Blue Yonder

The retail returns landscape is shifting as businesses adjust their returns policies to reduce the cost burden and limit logistical challenges. Retailers have…

3 tips for using tech, data to improve customer experience

by Mike Groesch — Senior VP, Commerce Support, NCR Voyix

Here are three technology and data-related suggestions to ensure you deliver the customer experience consumers not only want but expect from your brand.

Tailor the customer journey with human-centric storytelling that makes an impact

by Chris Bretschger — CEO-Managing Partner, Bastion

The online experience includes a myriad of product and service ads that bombard consumers on virtually every channel. From Facebook to Google to Instagram…

AI in omnichannel retail: How technology is shaping consumer behavior

by Divya Valsala Saratchandran

The role of AI is not only to act as a tool but also to mark a complete revolution in the omnichannel space. Streamlining the processes and amplifying…

AI crafts custom retail experiences

by Retail Customer Experience

In retail, AI is revolutionizing the way brands engage with customers, making interactions more seamless, personalized and intelligent.

Presented by NICE

The rise of self-serve agents: Say hello to your helpful digital doppelganger

by Brian Browning — VP of Enterprise Solutions, Apply Digital

The emergence of autonomous, ‘agentic’ AI-driven digital assistants, capable of managing complex, multi-step tasks with minimal human input, are coming. Apply…

The CX paradigm shift: How AI is powering customer-first experiences

by Yochai Konig — VP of Machine Learning, Ada

The shift to a customer-first experience from static models is fueled by the integration of advanced AI. But for brands to successfully navigate this…

How to leverage AI-driven tools for more effective retail planning

by Sumit Mahajan — Head of Consulting & Industry Sales, HGS

Here’s why and how retailers should leverage AI tools to improve efficiency and accuracy, streamline retail planning, and ultimately gain a competitive…

Responsible data management: How to remain ethical when implementing AI solutions

by Adam Herbert — CEO, Go Live Data

New tech carries risk, and while retailers should be encouraged to integrate AI across sectors, ethical data management must remain central to any decision.

Celebrating inspirational women founders winning customer loyalty this International Women’s Day

by Fiona Stevens — Director of Marketing, LoyaltyLion

Customers don’t just want good products; they want to connect with brands that share their values. Founder-led engagement — whether through education…

At the Watercooler with Johanna Hinkle, product lead at Toshiba's Innovation & Incubation Center

by Retail Customer Experience

Johanna Hinkle, director of portfolio management, at the Innovation & Incubation Center for Toshiba Global Commerce Solutions, discusses her career path…

Presented by Toshiba Global Commerce Solutions, Inc.

How to leverage AI, automation to prevent common customer experience challenges

by Ed Durbin — Vice president and general manager of industry strategy for retail and consumer goods, Talkdesk

By blending the precision and scalability of automation with the empathy and creativity of human agents, retailers can remain agile, resilient, and prepared to…

Holographic glasses-free 3D displays are next evolution of digital signage solutions

Holographic glasses-free 3D digital signage might seem futuristic, but the technology delivers unparallel communication with visual display technology that…

Customers need more than frictionless experiences in retail

Retailers today need to recognize the true reason why people abandon their shopping carts. They got distracted and then they forgot.

The power of leveraging valuable data to drive e-commerce growth for retailers

by Mitsunaga Kikuchi — Founder and CEO, Shirofune

To drive genuine growth, retailers need to know which ads are generating incremental revenue, new sales strata which can be directly attributed to effective…

How to maintain high customer support levels during a big sales season

by Dave Tu — President, DCL Logistics

Here are four tips that can help e-commerce retailers prepare for a big sales rush and ensure they meet customer expectations and maintain satisfaction.

The soundtrack to sales: How to select in-store music to boost customer satisfaction

by Anton Timashev — Co-Founder and CEO, Wayvee Analytics

Selecting the right in-store music is both an art and science, as it plays a critical role in shaping customer emotions, behaviors, and ultimately, sales.

The 3rd retail revolution: AI edition

by Ian Rowan — CEO, x-hoppers

Expect 2025 to usher in the next wave of retail’s vast transformation. Those who invest in and implement the right technologies, such as generative AI, unified…

Retail trends 2025: The future of shopping experiences

by Adam Castleton — CEO, Startle Music

Technology will continue to revolutionize retail in 2025. From cashier-less stores to AI-driven inventory management, tech innovations will streamline…

Creating harmony in retail: How to navigate the blend of digital and in-person shopping

by Crystle Uyeda — Vice President, Growth Strategy & Client Consulting, Human8

For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is…