Top Women in Retail Technology 2026

Prideaux keeps measurable results goal on point for OnQ

November 3, 2026 by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

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Company: OnQ

Pauline Prideaux , OnQ's senior vice president of customer success, has made customer success the engine of OnQ's product direction.

She leads teams that look after OnQ's most important customer relationships across sales, account management, design, engineering and technology and keeps all pointed at the same goal: real, measurable results for clients and steady growth for OnQ.

Using agentic AI tools, Prideaux built the platform that plans the production floor's day at OnQ's Akron factory. She built OnQ Studio, a client-facing platform where brands review concepts, 3D models and program plans live instead of leafing through static decks.

Prideaux is a force multiplier who broke down walls between sales, design and engineering so customer insight flows straight into the product.

These are just a few reasons we chose Pauline Prideaux as one of Connect Media's Top Women in Retail Technology Award winners. Connect Media's Top Women in Retail Technology Awards recognize women driving retail technology innovations.

About Judy Mottl

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Judy Mottl is the editor of RetailCustomerExperience.com and DigitalSignageToday.com at Connect Media. She is an award-winning editor, reporter and blogger who has worked for top media for nearly four decades,  including AOL, InformationWeek and Internet News, as well as for leading technology providers including HP. She’s written everything from breaking news to in-depth industry trends and reported on technology long before the internet arrived, including the debut of the first smartphone. When she's not sharing insights on digital signage deployments and trends in retail customer experience she's on the beach or watching the latest live murder trial.

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