Interactive Customer Experience Summit (ICX Summit) News & Media
How to reach Gen Z for success and customer loyalty
November 20, 2023
The APC Gen Z study found that Gen Z has five top demands from businesses and brands and the list includes rewards.
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Thinking about adding self service? Don’t miss this ICX Summit session
August 22, 2023
Customers want to take control of their interactions more than ever and are opting for self service in nearly every possible venue. Fortunately, businesses and…
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2023 ICX Summit: Crafting an inclusive experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.
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Talking With: ICXA Executive Director Alicia Lavay
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…
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March 25th Deadline for Elevate ICX Award Submissions
January 18, 2022
The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards.
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ICX Summit postponed till June 2021
September 2, 2020
The Interactive Customer Experience Summit has been postponed until June 2, 2021 due to travel restrictions related to COVID-19. The rescheduled event will…
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Video: A look at 2019 ICX Summit/CONNECT: The Mobile CX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
This year's ICX Summit/CONNECT: The Mobile CX Summit event, held in Dallas, Texas, drew hundreds of retailers and brand leaders seeking expert insight, advice…
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Top 3 reasons to attend the ICX Summit
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Keeping up with constant changes in technology can be a major challenge, especially when many solutions also carry a high price tag. The upcoming ICX Summit…
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ICX Association extends Elevate Awards deadline to April 15
March 27, 2019
The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is midnight on…
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Two Events. One Goal. Elevate the Customer Experience
We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…
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Storytelling is key to boosting customer experience and profit
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX…
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How do you get the right data at the right time?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of…
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Interactive customer technology: How to achieve employee buy-in
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Achieving employee buy-in needs to be part of the project from the beginning when introducing customer interactive technology.
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Millennials weigh in on how they shop
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial…
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Data analytics hold the key to understanding and guiding the retail customer
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Interactive technology promises a wealth of insights on customer behavior, but retailers need to have a plan for deploying the technology and glean insights…
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Customer experience is defined at new levels during ICX Summit 2017
by Lyle Bunn — Strategy Architect, BUNN Co.
When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.
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Neiman Marcus embracing innovative tech from the front door to the dressing room
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab…
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'Interesting times' highlight ICX Summit 2017
by Christopher Hall — w, t
Brands really can't treat any of their customers like they're all alike anymore, not just the millennials, especially now that the technology is available to…
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Interactive Customer Experience: The start of a daunting, yet exciting journey
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The ICX Summit, held by the ICX Association last week in Dallas, gave retailers and interactive technology players a chance to learn why companies have to…
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ICX Summit honors Under Armour as 'influencer' of the year
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Influencer of the Year award, presented at the ICX Summit in Dallas last week, went to Under Armour for its continued devotion to creating unique and…
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