News & Media From Judy Mottl
Sorry Jim Cramer, malls won't ever be ghost towns
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
During his flamboyant declarations about malls and their impending doom, Jim Cramer asks another financial analyst if he's been at a mall lately. The analyst…
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Bloomingdales, Altar’d State share associate training success stories
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The two retailers are tapping a gamification-focused employee training platform and achieving way beyond a more knowledgeable workforce.
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Intel CEO: Data playing invaluable role in retail transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another…
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Amazon's Treasure Truck banking on retail consumer whimsy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the New York Times describes Amazon's Treasure Truck as another of Amazon's "puzzling retail experiments," it can be viewed as Amazon's continuing effort…
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7-Eleven catching up fast in boosting the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up for lost time and striving to establish itself as a…
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Donald Trump, Nordstrom, Ivanka Trump: How politics now play into the retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In simple terms, social media and the internet have given consumers the loudest and biggest mouthpiece to project their views and feelings and actions. But it…
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Kohl’s CTO on personalizing customer experience and how data plays a big role
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer behavior and craft a personalized…
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Virgin's Branson talks retail fails, retail success and what makes for a rewarding customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Virgin Group founder Sir Richard Branson likely knows more about retail fail than most any other retail leader and he's not shy about sharing what he's learned…
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Macy's, Wal-Mart chiefs: Customer experience is all about people
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
People are the secret to retail success and creating a customer experience for the 21st century means retail industry must transform its approach to lure new…
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Lululemon taps data intelligence to amplify customer experience, relationship
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The athletic apparel brand is striving to build its human connection with consumers with data analytics.
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Target’s digital chief: We’re not technology slackers any longer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
If there is one message Target's EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear, it's this: Target is no longer a laggard when…
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IoT, customer-facing robots and VR among topics to be discussed at 2017 ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The annual conference, which draws hundreds of customer experience leaders and innovators, is June 5-7 in Dallas and features a range of interesting sessions…
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2016 in review: Top retail customer experience stories
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone the customer experience. Here's a look back at the big…
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Retailers striving to beat Amazon must perfect the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a…
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Is your CX language up to par? If not, it may be hurting the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There are many aspects to customer experience and a big one not often mentioned is language. As one consultancy's report reveals, poor language is translating…
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Jewelry etailer reaping big rewards with price negotiation tool
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumers love a bargain and, as one online jewelry retailer is learning, consumers love to negotiate on price.
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Digital gift cards proving popular with shoppers this holiday season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A First Data study reveals e-gift card usage is on the climb, driven by those ages 18 to 34. The biggest card buyers are those ages 35 to 54. The main reason…
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Despite stress and strife, presidential election not hurting retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
By all accounts, this year’s presidential election will go down in history for many reasons, most notably for being one of the most unsettling. The good news…
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Ashley Furniture taps VR, AR to deliver an innovative customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The national brand is rolling out a consumer augmented reality app and an in-store virtual reality experience come 2017.
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Branded mobile pay bodes big promise for retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Check out a webinar presentation featuring an IBM expert that offers up terrific insight and knowledge regarding the branded mobile payment solution now…
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