News & Media From Judy Mottl
Neiman Marcus, HMSHost, b8ta talk designing the retail digital store
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Digital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the store with digital in mind.
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Leveraging robotics in the retail customer experience quest
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Digital leaders from Behr, Subway, SoftBank and FordDirect share insight and opinion on where robotics fits into the customer experience and what promise the…
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Female franchisees, franchisors share tips, advice for success
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Women, for many reasons, are enjoying working in the franchise industry and finding big success. The fact that franchising affords flexibility and a spirit of…
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Successful franchises boast passion and a marriage-like partnership
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In the franchising world it isn't just new franchisees that are responsible for brand and revenue growth. The franchisor has just as much responsibility. And…
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Verizon: Retail customer experience is all about the human conversation
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Verizon's VP of Digital and Innovation Miguel Quiroga talks customer experience strategy, new tool innovation and why digital tech is not only changing…
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Franchisees share tips, lessons learned in surviving year 1
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Success is knowing as much as possible before the first year in business, and then being prepared to work long hours and sharpen networking and marketing skill…
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Talking With: The White Company and its retail customer experience strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The well-known British-based lifestyle/fashion/homeware retailer opened its first New York City store this month, bringing its successful customer experience…
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Webinar resource: Eliminating islands of technology to craft the seamless customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
A valuable resource, a free webinar featuring an Intel expert and Forrester Research analyst, is available to RetailCustomerExperience readers striving to…
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Why mobile is playing a starring role in creating a seamless customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of…
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Neiman Marcus embracing innovative tech from the front door to the dressing room
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab…
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Upcoming webinar: Eliminating islands of technology for a seamless customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Brendan Witcher, principal analyst for Forrester Research and Ryan W. Parker, general manager, Responsive Retail for Intel, offer insight and best practices…
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How AI plays into every step in the retail customer journey
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Artificial intelligence isn't just about having a chat bot. As a leading women's wear retailer is discovering, AI offers a way to solve a slew of retail…
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Furniture retailer taps apps to boost customer experience, empower associates
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
City Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The apps and IBM MobileFirst solution is spurring…
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How to craft a seamless omnichannel experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Experts offer tips, advice and insight to help retailers develop an engaging and rewarding customer experience between online and offline.
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Brookstone CEO: Product development, brand, channels are key focus ahead
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Specialty retailer Brookstone has weathered more than a few challenges, including bankruptcy, but is finding success once again with a strong product, brand…
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7 hacks for smarter, cheaper customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Download a free webinar and learn how top retailers are deploying successful customer experiences with the help of Salesforce.
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Crate & Barrel leader talks mobile tech and designing a seamless customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for…
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Live webinar: Salesforce leader shares top CX hacks for retail
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales…
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Lowe's innovation leader talks mission, focus and strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Lowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to make home improvement shopping…
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IoT proving valuable in driving customer experience, savings and operational efficiencies
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save…
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