News & Media From Judy Mottl
TaylorMade Golf takes a big 'turn' to boost customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The golf equipment manufacturer's new club subscription program, created in partnership with payments provider Klarna, not only makes upgrading clubs easier…
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Fashion retailer ramps ups the ‘wow’ to drive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Dana Spinola, founder and CEO of fashion boutique franchise fab’rik, created a unique and innovative in-store customer experience program to spur an enriched…
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Cupcake brand views delivery service as a key business ingredient
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sprinkles, a high-end bakery operation, expands its delivery partnership as it builds the business.
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Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for sales, customers and associates.
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Outdoor recreational retailer Moosejaw now knows the full story of its customers' experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Moosejaw, a Michigan-based retailer, is tapping FullStory to get accurate insight on customer experience and boost customer service and satisfaction.
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City Furniture takes digital-edge approach to enrich customer in-showroom experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer's strategy to boost customer experience…
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Webinar: Experts offer insight on how retailers can avoid a sticky consumer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In a free live one-hour webinar, Laura Noll and Agata Kowalska from Avery Dennison provide insight on how product labels and labeling material play a role in…
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Avoiding a sticky customer experience: Webinar explains why retailers must pay attention to product labels
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sometimes it's the simplest things that can prompt a consumer to jump from one retailer or brand to another. One example is the annoying, frustrating product…
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Why store associates must play a critical role in customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumers crave human interaction and the store associate represents a retailer's front line in delivering a rewarding and compelling customer experience. Yet…
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Marriott design VP on mobile, minds and merchandise at CONNECT Mobile CX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Marriott International's David Kepron will share his insights on the pervasiveness of digital media and how its integration to consumers' lives at the upcoming…
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Neiman Marcus, HMSHost, b8ta talk designing the retail digital store
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Digital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the store with digital in mind.
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Leveraging robotics in the retail customer experience quest
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Digital leaders from Behr, Subway, SoftBank and FordDirect share insight and opinion on where robotics fits into the customer experience and what promise the…
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Female franchisees, franchisors share tips, advice for success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Women, for many reasons, are enjoying working in the franchise industry and finding big success. The fact that franchising affords flexibility and a spirit of…
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Successful franchises boast passion and a marriage-like partnership
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In the franchising world it isn't just new franchisees that are responsible for brand and revenue growth. The franchisor has just as much responsibility. And…
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Verizon: Retail customer experience is all about the human conversation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verizon's VP of Digital and Innovation Miguel Quiroga talks customer experience strategy, new tool innovation and why digital tech is not only changing…
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Franchisees share tips, lessons learned in surviving year 1
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Success is knowing as much as possible before the first year in business, and then being prepared to work long hours and sharpen networking and marketing skill…
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Talking With: The White Company and its retail customer experience strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The well-known British-based lifestyle/fashion/homeware retailer opened its first New York City store this month, bringing its successful customer experience…
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Webinar resource: Eliminating islands of technology to craft the seamless customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A valuable resource, a free webinar featuring an Intel expert and Forrester Research analyst, is available to RetailCustomerExperience readers striving to…
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Why mobile is playing a starring role in creating a seamless customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of…
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Neiman Marcus embracing innovative tech from the front door to the dressing room
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab…
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