News & Media From Judy Mottl
Verizon: Retail customer experience is all about the human conversation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verizon's VP of Digital and Innovation Miguel Quiroga talks customer experience strategy, new tool innovation and why digital tech is not only changing…
read now
Franchisees share tips, lessons learned in surviving year 1
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Success is knowing as much as possible before the first year in business, and then being prepared to work long hours and sharpen networking and marketing skill…
read now
Talking With: The White Company and its retail customer experience strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The well-known British-based lifestyle/fashion/homeware retailer opened its first New York City store this month, bringing its successful customer experience…
read now
Webinar resource: Eliminating islands of technology to craft the seamless customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A valuable resource, a free webinar featuring an Intel expert and Forrester Research analyst, is available to RetailCustomerExperience readers striving to…
read now
Why mobile is playing a starring role in creating a seamless customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of…
read now
Neiman Marcus embracing innovative tech from the front door to the dressing room
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab…
read now
Upcoming webinar: Eliminating islands of technology for a seamless customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brendan Witcher, principal analyst for Forrester Research and Ryan W. Parker, general manager, Responsive Retail for Intel, offer insight and best practices…
read now
How AI plays into every step in the retail customer journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Artificial intelligence isn't just about having a chat bot. As a leading women's wear retailer is discovering, AI offers a way to solve a slew of retail…
read now
Furniture retailer taps apps to boost customer experience, empower associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
City Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The apps and IBM MobileFirst solution is spurring…
read now
How to craft a seamless omnichannel experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Experts offer tips, advice and insight to help retailers develop an engaging and rewarding customer experience between online and offline.
read now
Brookstone CEO: Product development, brand, channels are key focus ahead
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Specialty retailer Brookstone has weathered more than a few challenges, including bankruptcy, but is finding success once again with a strong product, brand…
read now
7 hacks for smarter, cheaper customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Download a free webinar and learn how top retailers are deploying successful customer experiences with the help of Salesforce.
read now
Crate & Barrel leader talks mobile tech and designing a seamless customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for…
read now
Live webinar: Salesforce leader shares top CX hacks for retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales…
read now
Lowe's innovation leader talks mission, focus and strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to make home improvement shopping…
read now
IoT proving valuable in driving customer experience, savings and operational efficiencies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save…
read now
How To: Improve digital product content to boost customer experience, sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today's retailers are missing out on sales due to a poor digital product content strategy which not only results in a weak customer experience but puts a dent…
read now
Tips for ensuring the branded mobile app delivers a successful customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There's no challenge getting retail consumers on board with mobile devices and apps. But getting that same consumer to embrace and forge a relationship with a…
read now
Why retailers need to get as social as consumers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today's shoppers are social technology users, especially the female consumer segment. To be successful retailers should be just as social.
read now
ICX Association leader talks trends, innovations and goals ahead
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with Christopher Hall, ICX Association director, on customer experience trends, association goals and what's on the agenda for…
read now