News & Media From Judy Mottl
How to craft a seamless omnichannel experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Experts offer tips, advice and insight to help retailers develop an engaging and rewarding customer experience between online and offline.
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Brookstone CEO: Product development, brand, channels are key focus ahead
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Specialty retailer Brookstone has weathered more than a few challenges, including bankruptcy, but is finding success once again with a strong product, brand…
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7 hacks for smarter, cheaper customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Download a free webinar and learn how top retailers are deploying successful customer experiences with the help of Salesforce.
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Crate & Barrel leader talks mobile tech and designing a seamless customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for…
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Live webinar: Salesforce leader shares top CX hacks for retail
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales…
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Lowe's innovation leader talks mission, focus and strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Lowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to make home improvement shopping…
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IoT proving valuable in driving customer experience, savings and operational efficiencies
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save…
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How To: Improve digital product content to boost customer experience, sales
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Today's retailers are missing out on sales due to a poor digital product content strategy which not only results in a weak customer experience but puts a dent…
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Tips for ensuring the branded mobile app delivers a successful customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
There's no challenge getting retail consumers on board with mobile devices and apps. But getting that same consumer to embrace and forge a relationship with a…
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Why retailers need to get as social as consumers
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Today's shoppers are social technology users, especially the female consumer segment. To be successful retailers should be just as social.
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ICX Association leader talks trends, innovations and goals ahead
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retail Customer Experience talks with Christopher Hall, ICX Association director, on customer experience trends, association goals and what's on the agenda for…
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Sorry Jim Cramer, malls won't ever be ghost towns
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
During his flamboyant declarations about malls and their impending doom, Jim Cramer asks another financial analyst if he's been at a mall lately. The analyst…
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Bloomingdales, Altar’d State share associate training success stories
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The two retailers are tapping a gamification-focused employee training platform and achieving way beyond a more knowledgeable workforce.
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Intel CEO: Data playing invaluable role in retail transformation
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another…
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Amazon's Treasure Truck banking on retail consumer whimsy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
While the New York Times describes Amazon's Treasure Truck as another of Amazon's "puzzling retail experiments," it can be viewed as Amazon's continuing effort…
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7-Eleven catching up fast in boosting the customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up for lost time and striving to establish itself as a…
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Donald Trump, Nordstrom, Ivanka Trump: How politics now play into the retail customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In simple terms, social media and the internet have given consumers the loudest and biggest mouthpiece to project their views and feelings and actions. But it…
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Kohl’s CTO on personalizing customer experience and how data plays a big role
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
When it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer behavior and craft a personalized…
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Virgin's Branson talks retail fails, retail success and what makes for a rewarding customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Virgin Group founder Sir Richard Branson likely knows more about retail fail than most any other retail leader and he's not shy about sharing what he's learned…
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Macy's, Wal-Mart chiefs: Customer experience is all about people
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
People are the secret to retail success and creating a customer experience for the 21st century means retail industry must transform its approach to lure new…
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