News & Media From Judy Mottl
2017 in Review: Top 5 features highlight retailer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.
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Erewhon Market shares retail store design tips, advice
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The all-natural grocer is working with partner Retail Design Collaborative in designing its fourth location. The partners offer up what’s critical in retail…
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Best Buy embraces innovative tech to deliver a richer customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…
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Wayfair advances AR strategy with mobile app 3D feature
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…
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Chatbot scores an 'A' in customer experience for online education retailer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Nanorep chat technology is proving a win-win for Chegg, a student-first learning platform, when it comes to delivering on customer expectations and saving…
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AT&T retail chief talks customer experience and why there is no retail apocalypse
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…
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S&S Firepits ignites a quality customer experience with app-based delivery
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
S&S Firepits sells custom-made steel fire pits and delivery costs were nearly triple a firepit's sales tag. But then the Georgia-based retailer found a…
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Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…
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Talking With: Verifone chief Joe Mach about retail customer experience strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…
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Webinar: How, why and where artificial intelligence is taking root in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Tractica analyst Mark Beccue and Interactions Vice President of Marketing Jane Price offer valuable insight on how and why AI is no longer a buzzword, but…
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Webinar: How and why mobile can boost frontline execution
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Compass Group and Nudge Rewards share how mobile technology is creating big wins both on the customer experience front and in the operational trenches.
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Harry & David pumps up brand, mobile, social to enhance customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on…
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City Gear drives mobile experience forward with new app, platform
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Footwear and apparel retailer deploys a dedicated mobile app and a commerce platform to enhance the smartphone user's shopping experience.
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Hourglass Cosmetics taps hologram, AR technology to illustrate skin perfection
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The global beauty brand embraces artificial intelligence and artificial reality, including Vntana’s hologram innovation, to launch a new innovative foundation…
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Lowe’s Orchard Supply Hardware refreshes brand to drive better customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The retailer is tapping a new creative platform developed by consultancy Persuasion Arts & Sciences to refresh the brand, build deeper engagement with…
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Live Webinar: Why AI is crucial to the customer care strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Tractica Principal Analyst Mark Beccue and Interactions VP of Marketing Jane Price explain in a live one-hour free webinar why retailers should be embracing…
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Rent-A-Center's 'Inner Circle' is about meeting customer needs and much more
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A mobile-first community and customer insight platform is not only booting customer engagement and interaction for the home furnishings retailer, but spurring…
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Neiman Marcus reaps customer experience, associate rewards via communication platform
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but boosting store…
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Luxury jeweler's new retail chief driving 'Retail 3.0' strategy forward
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With its own mobile app already in place, and a new YouTube customer engagement platform, Govberg Jewelers is all about winding up a rewarding customer…
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1-800-Flowers.com delivers another AI shopping channel to meet gift givers wherever they're shopping
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always in quick reach of…
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