News & Media From Judy Mottl
Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this first part of a two-part interview, Retail Customer Experience talks with Chief Customer and Digital Experience Officer Alice Milligan on how Citi is…
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Kohl’s first retailer melding Apple Pay, store charge card, loyalty program
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.
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Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human…
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Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.
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Talking With: Soar Payments Founder Rich McIver on improving the checkout experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase…
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We need your insight, industry predictions for annual trends report
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.
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Talking With: SAP Global GM Lori Mitchell-Keller on CX trends, the focus on mobile
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail is an industry under tremendous pressure to fulfill consumer expectations.
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Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty…
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Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.
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Restaurant, retail customer experience leaders headline ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…
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Talking With: Birdzi CEO Shekar Raman on customer loyalty do's and don'ts
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A prime focus for retailers is expanding and improving customer loyalty as the return customer is the best customer a retailer can have.
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Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.
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5 tips for boosting customer loyalty
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Kevin Cochrane, CMO of digital experience management player Jahia, shares specific tips on the strategy.
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Talking With: Needle President Scott Pulsipher on mobilizing brand advocates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of a brand's best marketing asset is the loyal fan. That's why it's critical to mobilize such advocates to drive revenue, build the consumer base and boost…
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Talking With: Humm CEO Bernard Briggs on building the customer relationship
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The customer relationship requires knowing the customer, determining their needs and what they expect.
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Talking With: Euclid Analytics CEO Brent Franson on Amazon’s brick-and-mortar strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Focusing on the omnichannel consumer is a must for retailers, whether they're pure-play ecommerce and looking to move into physical storefronts or vice versa.
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Going bananas with product placement may not be such a good move
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
To put it simply, my Millennial loves bananas and is not going to be too thrilled to be so overtly manipulated.
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Interactive display offers candy lovers a sweet experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Candy shoppers at San Francisco International Arport Terminal 3 are enjoying a unique interactive retail experience.
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Data insight key ingredient to Hershey’s sweet retail experience success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Information, and analyzing data, is a prime reason why Hershey is succeeding in a very competitive retail industry.
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Talking With: Lionbridge Marketing VP Clint Poole on top tech, trends hitting in 2016
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Find out why beacons to deliver in-store, offline digital-offers was a bust in 2015 andy why the intersection of POS tech and personalization will be a hot…
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