News & Media From Judy Mottl
Talking With: Birdzi CEO Shekar Raman on customer loyalty do's and don'ts
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A prime focus for retailers is expanding and improving customer loyalty as the return customer is the best customer a retailer can have.
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Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.
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5 tips for boosting customer loyalty
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Kevin Cochrane, CMO of digital experience management player Jahia, shares specific tips on the strategy.
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Talking With: Needle President Scott Pulsipher on mobilizing brand advocates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of a brand's best marketing asset is the loyal fan. That's why it's critical to mobilize such advocates to drive revenue, build the consumer base and boost…
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Talking With: Humm CEO Bernard Briggs on building the customer relationship
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The customer relationship requires knowing the customer, determining their needs and what they expect.
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Talking With: Euclid Analytics CEO Brent Franson on Amazon’s brick-and-mortar strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Focusing on the omnichannel consumer is a must for retailers, whether they're pure-play ecommerce and looking to move into physical storefronts or vice versa.
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Going bananas with product placement may not be such a good move
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
To put it simply, my Millennial loves bananas and is not going to be too thrilled to be so overtly manipulated.
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Interactive display offers candy lovers a sweet experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Candy shoppers at San Francisco International Arport Terminal 3 are enjoying a unique interactive retail experience.
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Data insight key ingredient to Hershey’s sweet retail experience success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Information, and analyzing data, is a prime reason why Hershey is succeeding in a very competitive retail industry.
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Talking With: Lionbridge Marketing VP Clint Poole on top tech, trends hitting in 2016
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Find out why beacons to deliver in-store, offline digital-offers was a bust in 2015 andy why the intersection of POS tech and personalization will be a hot…
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Talking With: Data Science Director Peter Chen on making analytics pay off
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Data and data analysis are critical to be competitive in retail and an expert offers up insight on what to do and what not to do.
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Talking With: Cisco Retail CTO Shaun Kirby on digital disruption
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with Cisco Retail CTO Shaun Kirby to get deeper insight on the digital disruption taking place in the retail segment and how…
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Amazon opening bookstores isn't as newsworthy as many may think
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon opening bookstores grabs lots of attention but it's really just another smart strategy. After all Amazon is a book seller already.
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Talking With: Gladson CEO Sue Sentell on data management strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A big focus in 2016 will be leveraging data to improve and enhance customer experience. An expert offers up tips and insight on making it happen.
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January's top 5 stories: Tech, trends and strategies for 2016
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It's time for a look back at the most-read articles at Retail Customer Experience in January just in case you didn't keep up and were focused on keeping those…
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Do's, don'ts in deploying a location-based marketing strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An expert offers up best practices, tips and insight on making location-based marketing a success. Find out about potential pitfalls and misconceptions that…
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Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs…
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Amazon: We're focused on boosting customer satisfaction, customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
During its earnings call Thursday Amazon leaders didn't seem too upset about falling short of some analysts' financial expectations and drove home the message…
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Discount Tire wheels out mobile payment with one goal in mind
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The 56-year-old largest tire and wheel retailer realizes that buying tires isn’t usually a fun time for consumers so it wants to make the purchase point as…
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Panera leader: Payment, mobile innovations boosting customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Panera Bread is still going full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.
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