News & Media From Judy Mottl
Fun Fact Thursday: July 4th is more than just beer and BBQ
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
So as the biggest summer holiday bodes ahead, we at Networld Media Group, parent of Retail Customer Experience and many other engaging B2B news sites, are…
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Creating a 'phygital experience': Experts offer insight, tips and strategy advice
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it…
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The Honest Company CEO: Innovation, focus are keys to success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.
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Why customer loyalty is way more than just offering a consumer discount
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Deploying a retail customer loyalty strategy is much more than just offering a discount: it's a connection between a consumer experience and the customer…
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Priceline Group: We are a platform for experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Maelle Gavet, executive vice president, global operations, The Priceline Group, discusses her company's strategy during a fireside chat at the Shoptalk event…
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Under Armour, Luxottica share insight on immersive retail innovation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Under Armour and Luxottica may not seem to have much in common at first glance, given their specific retail industry focus. But the athletic performance…
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Tips, advice on inspiring innovation in the retail environment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive…
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Online apparel retailer stitching up a data-driven customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…
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Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and…
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Casper striving to flip mattress industry into new retail realm
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Casper Co-Founder and CEO Philip Krim is forging a new retail approach in the legacy business of selling mattresses, and he's isn't about to lie down and…
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10 things retail leaders will take away from the Interactive Customer Experience Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Interactive Customer Experience Summit, being held June 1-3 at the Four Seasons Resort and Club Dallas at Las Colinas, is one of the top ICX industry…
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Omnichannel retailer aims to give beauty industry a complete makeover
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.
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Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…
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Fashion upstarts aim to flip apparel industry into new customer experience era
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…
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Target innovation chief: Mobile is king, stores a vital asset in customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.
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Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey…
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Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this first part of a two-part interview, Retail Customer Experience talks with Chief Customer and Digital Experience Officer Alice Milligan on how Citi is…
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Kohl’s first retailer melding Apple Pay, store charge card, loyalty program
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.
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Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human…
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Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.
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