News & Media From Judy Mottl
Indiana Pacers tap automation to engage with fans, drive revenue
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Collaboration and communication are key aspects to enticing fans and driving ticket sales for the Indiana Pacers basketball franchise. The strategy is the…
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Safelite gets agile to drive customer engagement, satisfaction, memorable service
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Christina Pletnewski, VP of customer experience at Safelite Group, will share how the company is moving from a traditional CX approach to a more agile strategy…
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Examining factors spurring the 'great retail reset'
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers, in the wake of COVID-19, are wrestling with big issues as a retail reset is on the brink. A Deloitte report provides insight on what retailers…
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COVID recovery strategy means driving retail customer loyalty
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19 and now the variant omicron continue to create challenges when it comes to the retail customer experience. But data, deep insight and loyalty…
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Retail recovery from COVID-19 is all about engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19, and now the omicron variant, continue to spur tremendous change in the retail customer experience. Key to survival is engagement and answering a lot…
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A deep dive look at the 2021 holiday shopping retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The 2021 holiday season is proving challenging to retailers and consumer behavior is playing a big part. FullStory CMO Kirsten Newbold-Knipp provides a deep…
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Ace Hardware goes Thanksgrilling in customer service strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a…
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Why it's critical to enhance retail associate culture, training
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As consumers flock back to brick-and-mortar retail stores, brands are facing challenges as the holiday shopping season kicks in. There's not enough staff and…
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Chewy taps AR for immersive Halloween pet costume experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet lovers love to dress up their canine and feline best friends for Halloween and Chewy is not only making costume selection easier, it's engaging with…
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Successful experience strategy means knocking down silos, building the right team
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…
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Winning the talent war is all about recognition, healthy work-life balance
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While retailers are still being challenged by COVID-19 they are also facing an increasing hurlde: hiring staff. The ongoing labor shortage likely won’t ebb…
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Why retailers can't afford to trust and must always verify
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free one-hour webinar spotlights the critical importance of shoring up security within the retail environment and why the mantra needs to be 'never trust…
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Furniture retailer shares insight on driving digital strategy during a pandemic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The COVID-19 pandemic hit just as secondhand furniture retailer Cort was getting knee deep into a digital strategy aimed at giving customers greater access…
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Consumer demand, tech needs driving big back-to-school spend
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As schools re-open consumers are swarming retail stores and e-commerce sites, with big spend projections for the sales season. Retailers with a strong…
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Savory Restaurant Fund leader talks creating loyal customers, raving fans
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…
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White Castle, Del Taco, Verizon offer insight on creating a virtual experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…
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Under Armour, Behr Paint, Mall of America leaders share how pandemic is impacting CX strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Four top retail leaders involved in digital, marketing and customer experience strategies shared how COVID-19 impacted their companies, and how they pivoted to…
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Domino's digital retail innovation leader on embracing change
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amber Gadsby, Domino's director of digital retail innovation, shared insight on how the pizza brand is continually driving innovation within the organization…
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Why it's all about respect, consistency and communication in post-pandemic retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…
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Why networking, security must be top of mind as digital retail explodes
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Jason Graf, VP of product development for Netsurion, shares his expertise on what retailers should be doing to boost networking and security as digital sales…
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