News & Media From Judy Mottl

Biometric payment in retail: Consumers eager, challenges for retailers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To learn more about how and why Amazon One is taking root RetailCustomerExperience reached out to Peter Galvin, chief growth officer at NMI, a full commerce…

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Amazon Prime Day: Predictions, projections, expectations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's biggest annual sale event, Prime Day, is taking place July 11-12. Industry watchers share predictions on what's become an online retail institution.

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Automation a win-win for grocers, consumers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.

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How retailers can give what beauty shoppers want: A personal customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…

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2023 ICX Summit: Crafting an inclusive experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

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Talking With: ICXA Executive Director Alicia Lavay

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…

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PetSmart’s loyalty strategy is all about getting personal

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The pet retailer’s loyalty program is at 60 million members and counting.

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How ChatGPT will enhance retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace…

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ICXA retail peer group talks automation, consumer behavior

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.

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3 reasons to attend this year’s ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…

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ICX Summit celebrates 7th year with September event

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.

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Home Depot SVP on building a seamless shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…

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Batteries Plus embarks on a digital transformation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…

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How data plays into crafting the personalized retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers want and expect a personalized experience. For retailers that means data analysis.

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2023 Ahead: Tech, e-commerce predictions for retail CX

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To get insight on what's to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for…

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2022 Look Back: The year's top 5 CX blogs

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.

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2023 Ahead: Retail CX predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Industry watchers, retail experts and leaders share insight on what’s to come in the new year regarding retail customer experience trends and strategies.

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PwC leader: Why retailers must balance digital-driven experiences with human-led interaction

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The PwC 2022 Customer Loyalty survey reveals just one poor interaction can prompt a customer to shop elsewhere.

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3 experts share predictions for 2022 holiday retail sales season

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

With so much economic turmoil, and shoppers flowing back into stores, the 2022 holiday sales season is likely not to be typical in any manner.

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Free webinar offers insight on how to convert shoppers into buyers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In a free one-hour webinar, on Sept. 20 at 2 p.m. EST, HeadCount CEO and founder Mark Ryski will detail why conversion rate optimization is a valuable approach…

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