Luxury vintage retailer deploys Digital Wave platform for systems upgrade

January 12, 2026

What Goes Around Comes Around, a vintage luxury retailer, is deploying the Digital Wave Technology ONE Platform as part of a digital modernization strategy.

Stopping fraud without sacrificing customer experience: A real-time playbook for modern retail

by Bill Bruno — CEO, Celebrus

If your fraud strategy currently prioritizes protection over experience or vice versa, it’s time to rethink the balance. Modern fraud prevention should do…

Wegmans deploys facial recognition tech for store security

January 9, 2026

Wegmans has deployed facial recognition cameras in a "small fraction" of stores to boost security at locations with elevated risks.

Creative Realities launches digital drive-thru 2.0

January 9, 2026

Creative Realities, a provider of digital signage, media and adtech solutions, has launched digital drive-thru 2.0, a modular solution aimed at improving…

Walgreens taps Rokt in AI-powered retail media expansion

January 8, 2026

Walgreens Advertising Group, the retail media arm of Walgreens, has expanded its retail media ecosystem with Rokt, an e-commerce technology company using…

Save Mart partners with Amazon on return kiosks in select stores

January 7, 2026

Save Mart has partnered with Amazon to introduce return kiosks in Save Mart stores in California and Western Nevada.

1800Flowers.com appoints Alexander Zelikovsky as CIO

January 7, 2026

1800Flowers.com has appointed Alexander Zelioksvy a CIO.

Retail AI Council debuts protocol to boost customer relationships

January 6, 2026

The Retail AI Council, a retailer-led organization dedicated to helping retailers embrace the transformative potential of AI, has formed the Shopper Context…

How agentic AI is powering operational agility in retail

by Padmanabhan Venkatesan — Senior Corporate Vice President - Consumer Tech, Persistent

Looking ahead, agentic AI will power a new wave of adaptive retail where D2C, social and just-in-time commerce converge. These models close the gap between…

Top read retail CX stories in 2025: Consumer behavior, AI ethics, brand tech deployments

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The top most read articles in 2025 ran the gamut from tracking tariff policies to understanding generational consumer behavior to brand technology deployments.

Shoppers want flexible delivery over free shipping

January 5, 2026

Consumers want reliable flexible delivery experience over free shipping, and 71% think about delivery before checkout and 41% consider delivery promise before…

J.Jill names Viv Rettke as chief growth officer

January 5, 2026

J.Jill, a national lifestyle brand, has appointed Viv Rettke to the newly-created role of chief growth officer.

New year will bring new features, store revamps at Target

January 2, 2026

Target plans to revamp stores and deploy new technology in 2026.

What main street can teach Silicon Valley about building loyalty

by Andrew Helms — CEO – USA, SumUp

If Silicon Valley spent half as much time studying Main Street as Main Street spends studying its customers, we’d build technology that feels a lot more like a…

Sam’s Club, Walmart deploying ‘eye bot’ kiosks

January 2, 2026

Sam's Club and Walmart are deploying 'eye bot' kiosks to over a dozen stores . The kiosks promise to offer eye exams in 15 minutes or less.

Drugstore chain Rossmann taps Diebold Nixdorf for expansion

December 30, 2025

Rossmann, one of Europe's largest drugstore chains, has tapped longtime partner Diebold Nixdorf to support the retailer's Swiss market expansion strategy.

The true cost of device downtime: How mobile failures damage customer loyalty

by Apu Pavithran — Founder and CEO, Hexnode | Mitsogo Inc.

Best practice device management means overseeing the small details that have a big impact.

Transparency a non-negotiable for consumers

December 29, 2025

Consumers view transparency in shopping as a non-negotiable and the top frustration is an unclear product description.

Home Depot top fav for home improvement shoppers

December 29, 2025

Home Depot captured 29% of home improvement spending in Q3 2025, beating out Lowe's (17%).

National Retail Solutions (NRS) Deploys Altria Tier 4 Program Across Point-of-Sale Network

National Retail Solutions (NRS) announced the successful development and deployment of the Altria Tier 4 program across its entire point-of-sale (POS) network.