Why protecting data is key in retail customer experience

Tim Critchley, Semafone CEO, explains why retailers, to protect customers' most sensitive data and their brand reputation, must step up data security efforts…

Amazon debuts instant pick-up service in select areas

August 16, 2017

Amazon is now offering Instant Pickup, a new free service for Prime members that lets members pick up specific "daily essentials" in two minutes or less at…

Survey: Online shoppers prefer direct shopping with brands

August 16, 2017

More than half, 55 percent, of shoppers prefer buying directly from a brand versus buying at a retailer, according to a new Astound Commerce Insight survey.

Change management includes your people, too

Andy Huynh, CTO at BTM Global, explains why change management must not only be a core part of a technology implementation plan and is much more than just…

Online consumers love high quality visual content

August 15, 2017

When it comes to shopping online, visual content counts for today's consumer.

Report: Retailers should be embracing Amazon as a distribution option

August 15, 2017

A new Bluecore report reveals retailers should be embracing Amazon as a distribution channel and that research indicates 44 percent of brand marketers are…

Online grocery service debuts Alexa skill for hands-free voice order capability

August 14, 2017

Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices. The grocer is offering an…

Barclaycard tests Alipay acceptance in UK stores

August 14, 2017

Barclaycard is reportedly launching a pilot in the U.K. that will enable merchants there to accept Alipay, the popular Chinese mobile wallet, in their stores…

Survey: Back-to-school shoppers prefer brick-and-mortar over online shopping

August 14, 2017

When it comes to buying school supplies and back-to-school items, a good majority, 78 percent, of parents prefer hitting a brick-and-mortar retailer versus an…

Amazon tops when it comes to trustworthiness, claims study

August 14, 2017

Amazon is viewed as the top most trusted brand, according to the 2017 National Most Trusthworthy Brands survey from The Values Institute.

Prolitec taps IoT for smart business scenting

August 14, 2017

Ambient scenting services provider Prolitech is tapping Internet of Things devices for its environmental scenting system called ScenXus.

Look through the ‘motivational lens’ to better understand and influence customers

by Christopher Hall — director, ICX Association

ICX Association Managing Director Christopher Hall provides scope on the traditional approaches and tactics of retail that continue to march toward…

Reimagining the power of your brand

Aimee Becker, VP of strategic services for Daymon, talks about the retail climate and the fact that not all the news is bad. What many may be surprised to…

Buggy checkout experience can hurt the brand, reveals survey

August 11, 2017

Glitchy checkout processes can lead to abandoned purchases, brand damage and consumer doubts about a retailer’s security effort, according to a new survey.

Walmart leaps ahead of Amazon with Scan & Go

August 11, 2017

Walmart is getting the jump on Amazon to make checkout lanes obsolete as the world's largest retailer is rolling out a mobile app that enables to scan and pay…

Online grocery service debuts Alexa app for hands-free voice order capability

August 11, 2017

Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices.

How to create a more balanced content diet

Coherent Path President and CEO James Glover maps out why marketers need to move away from serving up the same email campaigns and a reliance on heavy…

Costco, Wawa gaining ground as gas fuel up locations

August 10, 2017

The top consumer choices when it comes to gassing up the vehicle at a wholesaler is Costco and Wawa when it comes to grocery stores, according to a Market…

The impact of unhappy customer service teams

August 10, 2017

Customer service plays an integral role in providing good customer experience and unhappy service teams can have a negative impact on CX.

How Amazon's acquisition of Whole Foods will disrupt the retail landscape

Sethuraman Janardhanan, practice head and client partner, big data analytics, at Happiest Minds Technologies, explores the multiple synergies that have made…