Millennials likely to bail on banks, card companies in case of false declines

May 12, 2017

Iovation, a provider of device-based consumer authentication and fraud prevention solutions, has released findings from its study of the effects of false…

Amazon dominating voice-control speaker realm, claims report

May 12, 2017

Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research.

Brookstone CEO: Product development, brand, channels are key focus ahead

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Specialty retailer Brookstone has weathered more than a few challenges, including bankruptcy, but is finding success once again with a strong product, brand…

IBM study finds current in-store and digital experiences fail to improve customer experience

May 11, 2017

An IBM study reveals current digital experiences in stores fail to improve customer experience. IBM surveyed 507 brands in 25 countries and found that the…

Grand Trunk pulls in Envoy B2B platform to support growth initiative

May 11, 2017

Grand Trunk is using Envoy's Core B2B platform to drive business forward and unify B2B processes.

8-second race: How retailers can connect with fast-moving customers

the window of opportunity for retail marketers to know, reach, convert and engage their customers has dropped to just eight seconds. The key to reaching them…

Economy going strong given jobless rate dip

May 10, 2017

U.S. employers hired on over 200,000 workers in April and the jobless rate dipped to 4.4 percent — the lowest rate in over 10 years, according to a New York…

Personal experience, mobile shopper insight are retailer priorities

May 10, 2017

In a quest to provide a more personal experience, and better understand the mobile consumer, retailers are increasingly focused on new tools and strategies to…

The Paper Store taps Aptos platform to boost omnichannel strategy

May 10, 2017

The Paper Store is tapping the Aptos Digital Commerce Suite to support growth plans and spur its omnichannel effort forward.

Last mile: The amazing race to solve the delivery dilemma

by Chris Petersen — Owner, IMS

Omnichannel drives new expectations that every retailer must address.

Amazon debuts fresh grocery delivery in Berlin

May 9, 2017

Amazon Prime subscribers in Berlin, Germany are now enjoying fresh grocery delivery, according to a Reuters report.

Coach buying Kate Spade for $2.4B

May 9, 2017

Coach is buying fashion icon Kate Spade in a $2.4 billion deal to create what Coach calls a "leading luxury lifestyle company."

Wal-Mart eyeing IoT for product tracking, replenishment service

May 9, 2017

Retail giant Wal-Mart is reportedly investigating using Internet of Things technology to develop a new way to track products in consumers' homes and help…

Survey: Consumers embrace biometric authentication

May 8, 2017

It's long-accepted wisdom that the American masses will resist biometric identification as an intrusion into their privacy. However, the uptake of Apple Touch…

Customer loyalty 101: How to avoid alienating today's shopper

Winning customer loyalty is a continuous and important objective for retailers, but it's not always an easy task. Unfortunately, alienating customers can be.

Amazon's NJ fulfillment footprint expands once again

May 8, 2017

Amazon aims to open three more fulfillment centers in New Jersey, which will bring the total of center to 10 and the new sites will create more than 2,50…

Study: Personalization gets respect but little deployment action

May 8, 2017

New research reveals that while a large number (95 percent) retailers understand the value of personalilzed marketing not a big number of retailers are…

Costco bulletproof when it comes to Amazon, claims analyst

May 8, 2017

A retail industry analyst believes Costco may be the only retailer Amazon can't hurt due to its "sustainable" business model and intense focus on food and…

Are you sitting on a data goldmine? What all retail brands need to know

Thanks to market research, point-of-sale information, loyalty cards, online and mobile transactions, location data, and social media, retailers are sitting on…

Razorfish wins award for T-Mobile digital signage deployment

May 5, 2017

Razorfish won the Installation of the Year APEX Award at DSE 2017 for its work at the T-Mobile's Times Square Store. The company deployed multiple solutions…