The new 4 Ps of customer engagement

by Scott Opiela — Chief Marketing Officer, Acoustic

To succeed in this new era of customer engagement, marketers must evolve from campaign-centric strategies to journey-centric execution.

Warby Parker teams with QB Arch Manning for brand ambassador strategy

September 5, 2025

Texas Longhorns quarterback Arch Manning is now a brand ambassador for Warby Parker in a strategy to support the brand's mission to inspire.

Criminal gang stole millions from Home Depot over several years

September 5, 2025

Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.

Consumers prioritizing convenience, flexibility, hybrid shopping

September 4, 2025

Consumers in the U.S. are increasingly prioritizing convenience, flexibility and value when it comes to shopping and are also embracing hybrid shopping and…

Spirit enters Chapter 11, issues letter to travelers

September 4, 2025

Spirit Airlines has voluntarily entered Chapter 11 and its inherent restructuring process and issued a letter to travelers notifying them it will continue to…

Amazon Just Walk Out Cafe debuts at South Carolina hospital

September 3, 2025

Roper St. Francis Healthcare has launched a cafe and gift shop at Bon Secours St. Francis Hospital in Charleston, South Carolina, that uses Amazon's "Just Walk…

Shoplifting reportedly broke up Target, Ulta Beauty partnership

September 3, 2025

Shoplifting is being cited as the reason for the breakup of Target and Ulta Beauty with one report claiming shoplifters stole $10,000 in products at one store…

Home Depot issues price increase warning

September 2, 2025

Home Depot issued a warning it may have to increase prices to deal with the cost of tariffs on imports.

Inventory can be a retailer’s biggest asset or crippling liability

by Yishai Ashlag — CEO and Co-founder, Onebeat

In a world where demand fluctuates rapidly, only those retailers who manage inventory with comparable fluidity will stay stocked, profitable and in business.

Toast survey reveals community-based retailers are thriving

September 2, 2025

Nearly all, 94%, of community-based retailers describe their business as in good or excellent shape, according to the "Voice of the Retail Industry," report…

Examining the knowledge gap between shoppers, retail store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…

Enhancing Visitor Experience at Nationalgalerie Berlin with eyefactive's Touchscreen Software

eyefactive transforms Nationalgalerie Berlin's visitor experience with bespoke touchscreen solutions. Cutting-edge technology and innovative software redefine…

Target CEO stepping down in 2026

August 29, 2025

Target CEO Brian Cornell will leave his role in February 2026, concluding a three-year commitment he made to stay in the role in 2022.

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

Walmart store sales appear immune to economic challenges

August 29, 2025

Walmart U.S. store sales jumped nearly 5% in the quarter ended July and online sales increased more than 25% compared to the same quarter last year.

Fashion rental service Nuuly designs deeper customer-first experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nuuly, a clothing subscription rental subscription service, expands partnership with Recurly to drive a more rewarding customer experience, growth and launch…

How AI can help in operational efficiency, labor productivity, productized compliance

August 28, 2025

In a recent webinar "Labor Forecasting 2.0: Predicting Future Demand and Staffing for Efficient Growth with AI," presented by Deputy and hosted by Networld…

Frank Mayer crafts retail displays for Kreg Tool Company

August 28, 2025

Woodworking tools manufacturer Kreg Tool Company has tapped Frank Mayer and Associates, Inc. to design and produce retail displays to highlight the brand's new…

Southwest Airlines changes plus-size passenger policy

August 28, 2025

Plus-size travelers flying on Southwest Airlines will need to buy an additional ticket in advance if their size "encroaches" upon the next seat.

Aldi London store overhauls Shop & Go system, deploys self-checkouts

August 27, 2025

Discount supermarket chain Aldi has reopened its newly refurbished "Shop & Go" store in Greenwich, London, featuring self-checkout lanes and an updated…