Cashless payments accelerating in self-service retail

May 7, 2025

Consumers are grabbing credit cards and digital wallets over cash these days and the trend indicates a significant shift toward cashless payments in…

7-Eleven expanding self-service banking to US locations

May 7, 2025

7-Eleven is teaming up with NCR Atleos to bring Atleos' Allpoint Network to more than 4,000 U.S. locations with the help of FCTI, a provider and partner to…

Zesty Paws hiring chief taste officer (job requirement: must be dog or cat)

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Zesty Paws is looking to hire a 'Chief Taste Officer’ and no, contest applicants don’t have to taste test dog or cat food.

DEEL Media, Pointsmith launch solution integrating print, digital retail signage

May 6, 2025

DEEL Media's digital signage solutions are now integrated with Pointsmith's software, The Engine, for an end-to-end, print-to-digital media content management…

DSW debuts partnership with Imbox Protection

May 6, 2025

DSW Designer Shoe Warehouse is teaming up with Imbox Protection, an in-store shoe protection solution, to provide the service in nearly 500 DSW locations in…

3 ways retailers can restore soft skills, boost profits in 2025

by Pamela Eyring — President, The Protocol School of Washington

Focusing on controllable factors like empathetic interactions, consistently training staff and remaining agile can make a difference and let retailers maximize…

Tariffs in retail: What retailers should do as consumers react, experts offer advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…

Price matters most to older consumers, not as much to younger shoppers

May 5, 2025

Price is the most influential factor for 62% of consumers and is top priority to Boomers (71%) and Gen X (68%) but less influential for Gen Z (56%) and…

Poor customer service tops in negative shopping experiences

May 5, 2025

Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason.

Higher retail prices spurred by tariffs driving consumers toward best deal

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge.

Kohls fires CEO just five months into leadership role

May 2, 2025

Kohls' has terminated CEO Ashley Buchanan "for cause," just after five months in the role and appointed Michael Bender as interim CEO effective immediately.

BJ’s Wholesale Club opens Tennessee store

May 2, 2025

BJ's Wholesale Club has opened a store in Maryville, Tennessee at 101 Foothills Mall Drive.

Lowe’s leveraging data, audio ads to deliver personal in-store shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lowe’s is leveraging Vibenomics’ in-store digital technology to deliver brand-led messages to DIY customers and Pro customers.

Lids refreshes retail concept to enhance shopping experience

May 2, 2025

Global sports retailer Lids has debuted a revamped retail concept aimed at enhancing the shopping experience with a big emphasis on personalization.

NCR Atleos certified as most loved workplace

May 1, 2025

NCR Atleos Corp., a leader in expanding self-service financial access, has earned the certification as a most loved workplace, supported by the Best Practice…

Ahold Delhaize USA partners with Inmar Intelligence on digital coupon strategy

May 1, 2025

Ahold Delhaize USA brands will be able to boost personalization and value via digital coupon partnerships with Inmar Intelligence.

Walmart once again No. 1 in global retailer ranking

April 30, 2025

Walmart once again leads the 2025 Top 50 Global Retailers list, a ranking from the National Retail Federation conducted by Kantar.

How Gen Z is driving change in the retail customer experience

In this episode of the CX Innovators podcast Judy Mottl, editor of Retail Customer Experience, talks with Dr. Steven Stovall, Ph.D., associate professor of…

True unified commerce starts before checkout

by Simon Molnar — Founder & CEO, Flagship.ai

It’s important to think about unified commerce as a journey, not a goal line to cross. It begins long before a product hits a shopping cart — in a store or…

Kraft Heinz honored for innovation

April 30, 2025

Kraft Heinz has been named to Fast Company's annual list of the world's most innovative companies.