NRS Teams Up with Renascent Media & Rainbow Heaven for First-Ever Retailers Networking Meetup

National Retail Solutions (NRS), a leading provider of point-of-sale systems for independent retailers, in partnership with Renascent Media and Rainbow Heaven…

Pilot Travel Centers debut flagship, expanded service

April 9, 2025

Pilot Travel Centers has unveiled a 20,000-plus-square-foot flagship store while also undertaking widespread store modernization efforts and expanded services…

Retail sales to hit $5.4T despite economic uncertainty

April 9, 2025

Retail sales are predicted to grow between 2.7% and 3.7% over 2024, hitting between between $5.42 trillion and $5.48 trillion.

Nearly all contact centers tapping AI

April 8, 2025

Nearly every contact center, 98%, is using AI and 61% are using it have more difficult conversations, according to a Calabrio Research report.

How retailers can lead the AI-driven CX revolution

by Roman Ptakowski — Chief Commercial Officer – Customer Experience, Bridgenext

The power of AI lies in its ability to optimize CX, but technology alone isn't enough. Success depends on how retailers apply it — structuring data…

Foot Locker promotes Franklin R. Bracken to president role

April 8, 2025

Franklin R. Bracken, who had been serving as EVP and chief commercial officer at Footlocker, has been named president.

ISE 2025: Interactive Retail Signage Software on Curved LED Videowall

Retail media innovation: eyefactive presents smart retail signage software on interactive curved videowall at the ISE 2025 in Barcelona.

Crisp acquires Shelf Engine to support retail forecasting, inventory management

April 7, 2025

Crisp, a provider of retail data solutions, has acquired Shelf Engine, an AI-powered in-demand forecasting and automated ordering technology.

Virtual dressing room global market to hit $42M by 2030

April 7, 2025

The global market for virtual dressing room for e-commerce is projected to hit $4.165 million by 2030 with an annual growth rate of 14.2% in the next five…

Improving Retail Experience with In-Store Analytics

Why in-store analytics will be the game-changer for retailers: Learn how integrating in-store retail analytics benefits retailers at the point of sale.

Presented by eyefactive GmbH

Old Navy deploying Radar tech to elevate customer experience

April 4, 2025

Old Navy is planning a phased roll out of Radar's AI-powered RFID technology to give store associates real-time inventory information so they can locate items…

Publix faces legal action alleging overcharging at self-checkout

April 4, 2025

A class-action lawsuit has been filed against Publix Super Markets in a Miami federal court, alleging the company's self-checkout systems systematically…

Advance Auto Parts opening stores following footprint optimization

April 3, 2025

Advance Auto Parts, which announced plan stwo weeks ago to shutter 700 locations by mid year as well as four distribution centers in 2025, plans to open 30 new…

Only 1% of frontline workers have never dealt with customer incivility

April 3, 2025

Three-fourths, 72%, of front line workers experience or see customer incivility on a daily or weekly basis, with just 1% reporting no encounters with such…

Understanding Gen Z consumer impact on the retail shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, shares insight on what Gen Z wants and expects and what…

Most Americans would pay extra to buy retired products they once loved

April 2, 2025

Two in three American consumers would love retired products they enjoyed in childhood to return and are willing to pay extra (32% more) to see them back on the…

Embracing the future: Why retailers and employees are warming to AI

by Tal Barmeir — Co-Founder and CEO, BlinqIO

AI has transformed from a promising frontier technology into an indispensable tool across various industries, particularly retail. Although we are seeing a…

Consumer confidence takes a tumble

April 2, 2025

Consumer confidence has declined for the fourth consecutive month as of March and confidence regarding future employment prospects hit a 12-year low, according…

UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations

In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, shares insight with RetailCustomerExperience.com editor…

Presented by UltronAI

Freedom Furniture taps Coveo to boost product discovery in omnichannel shopping

April 1, 2025

Freedom Furniture, an Australian and New Zealand retailer, has deployed Coveo's AI Platform across 60 stores to improve product discovery during the…