Macy's misses forecast expectations

May 15, 2017

Less sales translated into less profit for Macy's first quarter and the retailer failed to meet analysts' expectations regarding financial performance.

Connecticut supermarket boosts sales with recipe/coupon kiosk

May 15, 2017

Geissler's Supermarkets in East Windsor, Connecticut uses a recipe/coupon kiosk with a printer and has started printing coupons and hanging them in front of…

Vertic deploys 105-inch touchscreen display at Hanover festival

May 15, 2017

Vertic recently deployed a four-way, 105-inch touchscreen display at the Hannover Messe festival in Hanover, Germany for its client Danfoss. The solution was…

Future of retail is robotic and not just in the supply chain

While augmenting human labor in the supply chain with robots enables increased productivity, this advancement is rendered ineffective when the back office acts…

Report: Abercrombie & Fitch on the sale block

May 12, 2017

The latest retailer heading for acquisition may well be apparel veteran Abercrombie & Fitch.

Flowers don't rule Mother's Day, but gift cards are welcome

May 12, 2017

A new study regarding what moms want for Mother’s Day debunks one of the top holiday myths — that flowers rule.

Chatbot success 101: Why a single customer view is a must

The need for retailers to have a single customer view to ensure a consistent positive experience, across all the channels via which they interact with…

Millennials likely to bail on banks, card companies in case of false declines

May 12, 2017

Iovation, a provider of device-based consumer authentication and fraud prevention solutions, has released findings from its study of the effects of false…

Amazon dominating voice-control speaker realm, claims report

May 12, 2017

Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research.

Brookstone CEO: Product development, brand, channels are key focus ahead

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Specialty retailer Brookstone has weathered more than a few challenges, including bankruptcy, but is finding success once again with a strong product, brand…

IBM study finds current in-store and digital experiences fail to improve customer experience

May 11, 2017

An IBM study reveals current digital experiences in stores fail to improve customer experience. IBM surveyed 507 brands in 25 countries and found that the…

Grand Trunk pulls in Envoy B2B platform to support growth initiative

May 11, 2017

Grand Trunk is using Envoy's Core B2B platform to drive business forward and unify B2B processes.

8-second race: How retailers can connect with fast-moving customers

the window of opportunity for retail marketers to know, reach, convert and engage their customers has dropped to just eight seconds. The key to reaching them…

Economy going strong given jobless rate dip

May 10, 2017

U.S. employers hired on over 200,000 workers in April and the jobless rate dipped to 4.4 percent — the lowest rate in over 10 years, according to a New York…

Personal experience, mobile shopper insight are retailer priorities

May 10, 2017

In a quest to provide a more personal experience, and better understand the mobile consumer, retailers are increasingly focused on new tools and strategies to…

The Paper Store taps Aptos platform to boost omnichannel strategy

May 10, 2017

The Paper Store is tapping the Aptos Digital Commerce Suite to support growth plans and spur its omnichannel effort forward.

Last mile: The amazing race to solve the delivery dilemma

by Chris Petersen — Owner, IMS

Omnichannel drives new expectations that every retailer must address.

Amazon debuts fresh grocery delivery in Berlin

May 9, 2017

Amazon Prime subscribers in Berlin, Germany are now enjoying fresh grocery delivery, according to a Reuters report.

Coach buying Kate Spade for $2.4B

May 9, 2017

Coach is buying fashion icon Kate Spade in a $2.4 billion deal to create what Coach calls a "leading luxury lifestyle company."

Wal-Mart eyeing IoT for product tracking, replenishment service

May 9, 2017

Retail giant Wal-Mart is reportedly investigating using Internet of Things technology to develop a new way to track products in consumers' homes and help…