Wayfair Way Day sales days kick off Oct. 26

October 23, 2025

Wayfair's biggest sale of the year, called Way Day, kicks off Oct. 26.

Holiday shopper spending projected to hit 2nd highest in 23 years

October 23, 2025

Consumers are projected to spend $890.49 per person on average this holiday season, according to a National Retail Federation survey and the amount is the…

American shoppers very concerned about global trade issues

October 22, 2025

Nearly half, 45%, of American shoppers are extremely concerned or very concerned about global trade issues impacting the ability to find products they want to…

Consumers bearing more than 50% of new tariffs

October 22, 2025

Consumers are bearing as much 50% of the tariffs enacted by President Donald Trump since the start of 2025, according to a Goldman Sachs report.

The Future of Customer Trust: Responsible AI in CX Voice Channels

As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also…

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Top 5 retail tech trends shaping 2025

by Mahdi Hussein — Founder & CEO, SuperSonic POS

The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour…

Most consumers worried about tariff impact as holiday season approaches

October 21, 2025

Well more than half of consumers, 80%, are concerned about rising costs due to tariffs.

Discount retailers big holiday shopper focus

October 21, 2025

Nearly three-quarters of U.S. consumers, 73%, will shop at discount retailers this holiday season, according to a VTEX research report.

Factor4 intros self-serve kiosk for gift card sales

October 21, 2025

Gift card and loyalty solutions provider Factor4 has launched a fully customizable self-service kiosk designed to streamline gift card purchases and balance…

Consumers feeling a bit Grinch-like this holiday season

October 20, 2025

Consumers will spend an average of $1,595 this holiday season — reflecting a 10% drop compared to the 2024 holiday season.

Consumers preparing for financial challenges

October 20, 2025

A hefty majority of consumers, 79%, are preparing for increased financial challenges and 77% are taking specific steps to stay within a holiday budget as the…

Building Customer Trust: How Retailers Can Create Secure and Seamless Shopping Experiences

Learn how retailers can foster customer confidence through seamless and secure interactions. This blog uncovers the role of strong data protection, convenient…

Smarter Stays: How AI Is Enhancing Guest Experience

See how AI is transforming hospitality by creating more seamless, personalized, and efficient guest interactions. This blog explores how smart tools and…

Walmart, OpenAI team on AI-first shopping experiences

October 17, 2025

Walmart is partnering with OpenAI to create a first-AI shopping experience that will allow customers and members to complete purchases from Walmart directly…

The communication gap holding back businesses

by Jim Eckes — Founder, TieTechnology

When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates…

1-800-Flowers taps Melanie Babcock as chief marketing, growth officer

October 17, 2025

1-800-Flowers.com has appointed Melanie Babcock as chief marketing and growth officer.

Fashion retailer Oh Polly taps LED displays to drive shopper engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Oh Polly, a U.K. fashion brand deploys transparent StandardVision's Clear Canvas LED displays across store windows as an immersive digital layer to drive…

Online holiday shopping season to hit $253B

October 16, 2025

This year's online holiday shopping season is projected to hit $253.4 billion, reflecting a 5.3% increase year over year, according to a Adobe shopping…

Amazon, Google, Microsoft lead loyalty leaders ranking

October 16, 2025

Amazon, Google and Microsoft are the top three brands, respectively, leading the Brand Keys Loyalty Leaders List which ranks the top 100 brands when it comes…

Museum Technology for the Future: Interactive Exhibits & Digital Experiences

Museum innovations & technologies shape the museum of the future with immersive AR & VR experiences, interactive exhibits, self-service solutions that boost…

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