Appriss Retail names Vishal Patel chief product, tech officer

June 13, 2025

Appriss Retail, which provides solutions designed to combat returns and claims fraud, has promoted Vishal Patel to a newly-created role of chief product and…

Rewards drive better ROI than discounts, claims study

June 12, 2025

Reward and incentive-based promotions can drive a better return on investment than a discount strategy as well as higher annual improvement in customer…

Retailers boosting prices despite expected consumer backlash

June 12, 2025

A hefty number of consumers, 79%, will pledge loyalty to retailers that absorb tariff costs and lose trust in those that raise prices, according to a First…

The Connected Customer: Creating Rich Shopping Experiences Online and In-Store

Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like…

Palmer Digital Group's battery operated kiosk helps retail stores advertise

Mandy Detwiler, editor of QRweb and Pizza Marketplace, chats with Chuck Lewis, vice president of Palmer Digital Group about the brand's battery-operated indoor…

Presented by Palmer Digital Group

Walmart Canada deploys smart lockers to boost store associate service

June 11, 2025

Walmart Canada is deploying smart lockers to support its store associates to better serve customers in its more than 400 stores nationwide.

The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships

by Jeanne Duca — Chief Marketing Officer, BCN

Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.

Best Buy hikes prices due to tariffs

June 11, 2025

Electronics retailer Best Buy is already increasing prices to the tariff pronouncements and missed its quarterly revenue expectations and cut its full-year…

From data to dollars: Why email marketing is key to scalable business growth

by Austin Wright — Head of Strategy & Analytics, SVP, Tandem Theory

By developing a strategic, data-driven approach to email marketing, retailers can tap into the full potential of this powerful marketing channel.

Toshiba awarded contract with Sourcewell

June 10, 2025

Toshiba America Business Solutions has been awarded a four-year contract with Sourcewell, a self-funded governmental organization that facilitates a…

Father’s Day spending projected to hit $24B

June 10, 2025

Father's Day spending is projected to hit a record $24 billion this year, up from last year's $22.4 billion and would exceed the previous record of $22.…

Bob's Discount Furniture COO talks expansion, CX tech, tariff impact

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ramesh Murthy, COO at Bob’s Discount Furniture, shares insight on brand growth, customer experience technology and the potential impact from tariffs.

Father’s Day shopping split even across online, big box, grocers

June 9, 2025

Consumer shopping activity this Father's Day will be nearly split evenly across e-commerce (39%), wholesale big box retailers (38%) and grocery stores (33%).

Marshalls pops up a lounge in airport terminal

June 9, 2025

Marshalls launched an 'Upgrade Lounge," a pop up experience, in Terminal 4 at JFK Airport.

Consumers willing to pay more for premium experience

June 9, 2025

A majority of U.S. consumers, (72%), would pay more for a premium experience when doing business with a company, according to data from Qualtrics XM Institute.

The Convenience of Modularity

Discover how retailers can maintain flexibility and respond faster to change by implementing modular technology across their operations. This blog highlights…

How C-Stores Are Redefining the Traditional Shopping Experience

Experience how convenience stores are transforming everyday shopping by fusing digital solutions with speed and personalization. The blog highlights…

Trader Joe's, Publix take first place in customer satisfaction ranking

June 6, 2025

Trader Joe's and Publix tied for first place in the American Customer Satisfaction Index of most popular U.S. supermarket chains.

Prevention and the cure: How AI is helping combat ID fraud for retailers

by Jimmy Roussel — CEO, IDScan.net

AI has made fraud more complex and more difficult to detect, but it also offers the clearest path to resilience. As fake IDs and synthetic identities become…

Google debuts AI Mode try-on tool for shoppers

June 6, 2025

Google has launched AI Mode, a virtual try-on tool that works with shoppers' photos and offers guidance and product data.