Chewy tops when it comes to consumer trust

August 24, 2026

Chewy took the top spot as the most trusted company in America in the 2026 Axios Harris Poll 100 Reputation Rankings.

Designing Immersive Experiences in Specialty Retail

Immersive specialty retail experiences take shape when store design, technology, and human interaction work together to create meaningful customer connections.

The Connected Guest Journey: Arrival to Departure

Connected technology helps hospitality businesses create more seamless, convenient experiences across the guest journey. This blog explores how connected…

What's Next for Grocery: Kroger and Toshiba Talk AI, Computer Vision, & Smarter In-Store Experience

AI and computer vision are creating new opportunities to transform grocery operations and customer experiences. This video explores how Kroger and Toshiba…

L.L. Bean debuts free loyalty program with customer engagement aspect

August 21, 2026

L.L. Bean, an outdoor lifestyle brand, has launched a loyalty program that not only rewards customers for shopping but allows them direct input in how the…

NRS launches direct POS integration with Uber Eats

August 21, 2026

National Retail Solutions, which operates a point-of-sale network for independent retailers, has launched direct POS integration with Uber Eats.

Kroger names Nate Faust as chief e-commerce officer, EVP

August 21, 2026

The Kroger Co. has hired Nate Faust as chief e-commerce officer and executive vice president.

Walmart: Tariff refunds will keep prices low

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Walmart revealed it had 11,000 rollbacks in prices in the second quarter, up from 7,200 rollbacks at the end of the first quarter.

Target sales reveal growth boosted by tariff refunds

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Target beat street expectations with its Q2 earnings but CEO Michael Fiddelke said there is still important work ahead.

Social media influencing back-to-school shopping

August 20, 2026

Over half of U.S. parents, 58%, shopping for back-to-school needs report that social media and online trends are influencing child requests.

Many consumers will start holiday shopping before Black Friday

August 20, 2026

A hefty number of shoppers, 83%, will begin planning for holiday purchases before Black Friday, according to a Consumer Pulse research report, and 71% will…

Rethinking customer retention: From churn prevention to value creation

by Luke Smith — Principal Consultant, Optima Partners

Retention can no longer be treated as a narrow, model-driven function focused on preventing churn. Instead, it should be reframed as a strategic capability…

Target opens at former movie theater site

August 20, 2026

A 149,655-square-foot Target store has opened at Plaza de Perris, in Perris, California.

Most consumers concerned about back-to-school costs

August 19, 2026

Nearly two-thirds of U.S. consumers with school-age kids are extremely or very concerned about back-to-school costs this year.

Albertsons expands AI-powered grocery

August 19, 2026

Albertsons Companies is expanding AI-powered grocery shopping with a plugin that lets shoppers discover new products, reorder weekly lists and build carts from…

AI will power holiday shopping

August 19, 2026

Artificial intelligence discovery will play a meaningful role in this year's retail holiday season, with 72% of U.S. consumers regularly or at least…

Home Depot deploys express delivery nationwide, Q2 earnings exceed expectations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Home Depot launches nationwide express delivery across all U.S. markets on the same day Q2 earnings reflect sales of $47.9 billion in Q2 2026, an increase of…

Where retail technology investments impact margins the most

by Sathananthan S — PM, Ciklum

The retailers that pull ahead in the next few years will be the ones disciplined enough to spend where the P&L actually moves, to fix the data and platform…

Jetstar will soon charge for overhead luggage use

August 18, 2026

An Australia-based airline plans to implement a charge for using overhead luggage space.

Target store coming to Fort Worth

August 18, 2026

Target plans to open its sixth location in Fort Worth, Texas as part of the retailer's strategy to expand its presence in the North Texas market.