From Transactions to Experiences: Empowering Associates to Drive Operational Efficiency

Learn how retail is moving beyond the checkout as companies prioritize engagement and emotional connection throughout the customer journey. This blog…

What Resilient Foodservice Ops Look Like

Only 22% of restaurants feel good about their current tech—and that statistic alone says everything. This infographic dives into how devices like Toshiba’s…

Presented by Toshiba Global Commerce Solutions, Inc.

Rethinking Retail: Strategies to Meet Evolving Customer Expectations

Retail is entering a new chapter where every interaction has the potential to shape lasting connections with customers. This infographic explores how…

Presented by Toshiba Global Commerce Solutions, Inc.

Let's Talk Retail Episode 6: The Power of Loyalty-Driven Retail: Engaging Customers Beyond the Sale

In this episode of Let's Talk Retail our Director of Sales Executive Duffy Fron is joined by Troy Stelzer of Xenia Retail. In this video they explore how…

T-Roc Global launches Automated Retail Solutions

December 9, 2025

The Revenue Optimization Companies (T-ROC Global), a provider of people and technology for the global retail market, has launched Automated Retail Solutions…

Costco sues Trump over tariffs citing overreach

December 9, 2025

Costco has sued the Trump administration claiming President Donald Trump exceeded executive authoring in enacting tariffs and misused the International…

Ikea gets warm welcome in New Zealand

December 9, 2025

The opening of Ikea's first outlet in New Zealand got a warm welcome from shoppers who waited for hours in a queue ahead of the store's opening.

Bots, AI agents and IVRs: Why responsible AI is the next CX differentiator

by Mark Frumkin — Director of Customer Success, Modulate

The future of AI in retail voice channels will be defined by who earns and keeps customer trust.

Data-driven experiential displays: The formula for retail success

by Terry Monday — Chief Strategy Officer, Duggal Visual Solutions

The right digital partner provides more than the best technology — they evoke trust, creativity, and collaboration. Look for a team that listens, adapts and…

Discover the Future of Automated Retail and Kiosks at ARKI 2025

Automated Retail & Kiosk Innovation Show Brings Together Industry Leaders to Explore the Latest in Self-Service Technology

Optimax Eyewear Group launches multi-brand e-commerce platform

December 5, 2025

Optimax Eyewear Group has launched OTTICA.com, a luxury e-commerce website designed to redefine the high-end eyewear shopping experience.

Smarter data, happier shoppers: Why good customer experience starts with AI

by David Greschler — Co-Founder & CEO, NomadGo

When evaluating new technologies, it’s easy to get caught up in the promises and flashy buzzwords. However, the best solutions should prioritize accuracy…

Levi Strauss teams with Microsoft on agentic AI platform, super agent

December 5, 2025

Levi Strauss & Co. is partnering with Microsoft to develop an integrated agentic AI platform to automate workflows and AI tools to improve store and online…

AI redefining brand reputation, consumer trust

December 4, 2025

More than half of consumers often or always check a retailer or brand's reputation before engaging, and, at the same time, AI-driven discovery tools is…

The secret weapon for loyalty this holiday season and beyond

by Brian Cardona — President, AtData

Email is not a secondary channel but where identity, behavior and brand experience converge. Treat it like that and an email list becomes a community rather…

OnQ integrating Epson POS thermal receipt printers into platform

December 4, 2025

OnQ, a retail design agency, is integrating Epson's point-of-sale thermal receipt printers into its Converge Take-a-Ticket retail display platform.

Most online shoppers feel anxious after clicking buy button

December 3, 2025

Two-thirds of online shoppers feel anxious after they click the buy button.

Why a loyalty program is a 'must have' for retailers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights on what a successful loyalty program should provide to…

Presented by Engage People

Riesbeck’s Food Markets deploys eGrowcery fulfillment platform

December 3, 2025

Riesback's Food Markets, an Ohio/West Virginia supermarket chain, has deployed an online shopping and order fulfillment platform powered by eGrowcery.

National Retail Solutions (NRS) Partners with NationsBenefits to Enable “One Tap” OTC Card Acceptance

National Retail Solutions (NRS), operator of the leading point-of-sale (POS) network for independent retailers in the US and Canada, today announced a…