A new era of content management, strategic collaboration

A new era of content management, strategic collaboration

Blogger Chris H. Petersen explains the changes relating to content and consumer behavior and expectations. Transformation from physical to digital retail has created many new points of access for customers.

A CES lesson: Why more is not better — only better is better

A CES lesson: Why more is not better — only better is better

Chris Petersen explains why adding more technology does not mean consumers will come or buy.

C-Speak: How technology is boosting the stadium customer experience

C-Speak: How technology is boosting the stadium customer experience

A beer and hot dog at the ballpark, quick popcorn refills at the movies or just a freshly made dinner-on-the-road waiting for you at the next rest stop. These are all possibilities that are now reality in the freshly made-to-order retail game thanks to a new system from Apex Supply Chain Technologies.

Why 1-800-Flowers, eBay, Cosabella are hot for AI

Why 1-800-Flowers, eBay, Cosabella are hot for AI

Three successful and growing retailers share insight on why each is embracing artificial intelligence to drive the retail customer experience forward.

CES 2018 reveals how retail is changing

CES 2018 reveals how retail is changing

Anyone attending CES 2018 this year couldn't but help notice the annual conference revealed one big truth, writes industry analyst Jeff Kagan. That big truth is that retail is changing big time.

Amazon Go disrupts, re-invents, elevates the customer experience

Amazon Go disrupts, re-invents, elevates the customer experience

Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits, not surprisingly, have a lot to say about the public launch.

Retailers face a stark choice for 2018: Embrace empathy or lose customers

Retailers face a stark choice for 2018: Embrace empathy or lose customers

Oisin Lunny, chief evangelist for OpenMarket, offers up insight on why empathy must be a focal point for retailers as empathy is all about connecting with customers in the way that’s best for them.

Clock is ticking for retailers still offering slow checkout experiences

Clock is ticking for retailers still offering slow checkout experiences

Michael Jaszczyk, CEO at GK Software USA, explains that there is a silver lining for savvy retailers who have made the substantial investment in enterprisewide point of sale hardware updates: access to better software.

Why Levi's isn't acting its age when it comes to retail customer experience

Why Levi's isn't acting its age when it comes to retail customer experience

The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.

Surviving the retail revolution: 2018 will be a wild ride

Surviving the retail revolution: 2018 will be a wild ride

Jaime Bettencourt, senior vice president of business development and account management at Mood Media, explains why she sees 2018 as a wild ride ahead for the retailer and the customer experience.

Walmart chief: Retail is about change, customer experience a team sport

Walmart chief: Retail is about change, customer experience a team sport

Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed to founder Sam Walton's vision and philosophy when it comes to the customer experience.

Why a one-size-fits-all retailer playlist isn't a good strategy

Why a one-size-fits-all retailer playlist isn't a good strategy

Danny Turner, global senior vice president of creative programming at Mood Media, offers up insight on how to make that playlist work well and the pitfalls retailers need to avoid in the customer experience.

Frictionless online payment remains elusive for retailers

Frictionless online payment remains elusive for retailers

A CES panel explored the challenges of payments technology, including the friction with online payments, glitches in online payment systems, the lack of retail locations that accept mobile payments and problems specific to cross-border payments.

Barriers to enterprise mPOS: What's holding retailers back?

Barriers to enterprise mPOS: What's holding retailers back?

Ben Wagner, director of product, solutions at Ingenico Group/North America, explains why there is tremendous potential when it comes to the mobile point of sale but there are some barriers that need to be knocked down.

4 ways retailers can get a head start on the next holiday season

4 ways retailers can get a head start on the next holiday season

Michael Lazzaro, vice president of Clover Growth, First Data, offers up tips for small retailers to get a jump on next year's holiday season. It's not too early.

How to drive customer engagement and thwart potential thieves

How to drive customer engagement and thwart potential thieves

Brick and mortar retailers are engaging customers by offering greater hands-on interaction with products in-store but such greater customer interaction brings the potential issue of retail theft up a notch.

'Grocery on wheels' may be supermarket delivery game changer

'Grocery on wheels' may be supermarket delivery game changer

Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the long-sought answer for online produce delivery.

Everywhere and nowhere: Online retailers lagging behind on contactability

Everywhere and nowhere: Online retailers lagging behind on contactability

Chris Robinson, CEO at Yonder Digital Group, offers up insight on new research that reveals online-only retailers still have a way to go when it comes to making themselves available.

Brick and mortar retail getting a second chance

Brick and mortar retail getting a second chance

Rob Zomok, president, global operations at Inmar, believes there's a very bright spot along the retail horizon and its location will be a surprise to many: the secondary market.

What's in store for CX? Integrating insight for a 360-degree view of the customer

What's in store for CX? Integrating insight for a 360-degree view of the customer

Phil Durand, director of customer experience management at Confirmit, explains why retailers can't rest on their laurels and have the customer's experience remain stagnant, because this is akin to going backwards.

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