Blogger Chris H. Petersen explains the changes relating to content and consumer behavior and expectations. Transformation from physical to digital retail has created many new points of access for customers.
Chris Petersen explains why adding more technology does not mean consumers will come or buy.
A beer and hot dog at the ballpark, quick popcorn refills at the movies or just a freshly made dinner-on-the-road waiting for you at the next rest stop. These are all possibilities that are now reality in the freshly made-to-order retail game thanks to a new system from Apex Supply Chain Technologies.
Three successful and growing retailers share insight on why each is embracing artificial intelligence to drive the retail customer experience forward.
Anyone attending CES 2018 this year couldn't but help notice the annual conference revealed one big truth, writes industry analyst Jeff Kagan. That big truth is that retail is changing big time.
Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits, not surprisingly, have a lot to say about the public launch.
Oisin Lunny, chief evangelist for OpenMarket, offers up insight on why empathy must be a focal point for retailers as empathy is all about connecting with customers in the way that’s best for them.
Michael Jaszczyk, CEO at GK Software USA, explains that there is a silver lining for savvy retailers who have made the substantial investment in enterprisewide point of sale hardware updates: access to better software.
The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.
Jaime Bettencourt, senior vice president of business development and account management at Mood Media, explains why she sees 2018 as a wild ride ahead for the retailer and the customer experience.
Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed to founder Sam Walton's vision and philosophy when it comes to the customer experience.
Danny Turner, global senior vice president of creative programming at Mood Media, offers up insight on how to make that playlist work well and the pitfalls retailers need to avoid in the customer experience.
A CES panel explored the challenges of payments technology, including the friction with online payments, glitches in online payment systems, the lack of retail locations that accept mobile payments and problems specific to cross-border payments.
Ben Wagner, director of product, solutions at Ingenico Group/North America, explains why there is tremendous potential when it comes to the mobile point of sale but there are some barriers that need to be knocked down.
Michael Lazzaro, vice president of Clover Growth, First Data, offers up tips for small retailers to get a jump on next year's holiday season. It's not too early.
Brick and mortar retailers are engaging customers by offering greater hands-on interaction with products in-store but such greater customer interaction brings the potential issue of retail theft up a notch.
Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the long-sought answer for online produce delivery.
Chris Robinson, CEO at Yonder Digital Group, offers up insight on new research that reveals online-only retailers still have a way to go when it comes to making themselves available.
Rob Zomok, president, global operations at Inmar, believes there's a very bright spot along the retail horizon and its location will be a surprise to many: the secondary market.
Phil Durand, director of customer experience management at Confirmit, explains why retailers can't rest on their laurels and have the customer's experience remain stagnant, because this is akin to going backwards.