Retailers planning big tech investments to drive efficiency

July 2, 2025

Retailers are expected to spend big in tech given pricing volatility and shrinking margins.

Census data reveals retail sales growth continuing despite tariff proposals

July 2, 2025

There was continued growth in core retail sales in May, according to U.S. Census Bureau data, despite a downturn in overall sales amid tariffs on imported…

Retailers concerned about tariffs, low supply chain confidence

July 1, 2025

One third of retailers plan to adjust pricing due to concerns about tariffs and have a lack of confidence in their supply chain and just 33% are using AI for…

The loyalty trend you’re not watching but should be

by Jennifer Farmer — Director of Merchant Development, Valuedynamx

Retailers looking to drive more year-round sales and eliminate off-peak season lulls should look to their reward and loyalty programs to proactively engage…

Consumers changing grocery spend due to tariffs, inflation

July 1, 2025

Over half, 65%, of consumers plan to buy less groceries in some capacity due to proposed tariffs and inflation.

Most consumers aware of proposed tariffs

June 30, 2025

Most U.S. consumers, 77%, are aware of new or proposed tariffs on goods imported into the U.S., with millennials, 79%, most aware followed by high-income…

Athleisure brand Vitality taps Loop for personalized, seamless returns process

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A deep dive on how Vitality, an athleisure brand, crafted a personal returns experience while at the same time boosting efficiency and customer loyalty.

Amazon Prime Day kicks off 4 days of sales July 8

June 30, 2025

Amazon's Prime Day 2025 sales event starts July 8 and runs four days, through July 11, this year with deals across more than 35 categories.

Carrefour testing EdgeSense to digitalize shelves, drive omnichannel store of the future

June 27, 2025

Carrefourt, a food retail grocer in Europe, is testing VusionGroup's EdgeSense platform to digitalize shelves and invest in an omnichannel store of the future.

Pestana Hotel Group deploys digital check-in arrival experience

June 27, 2025

The Pestana Hotel Group has launched Hudini's digital arrival experience called Staff Connect across 30-plus Pestana Hotels in Portugal.

Study reveals disconnect with retailers' CX perceptions

June 26, 2025

Despite 92% of business leaders claiming customer experience as a top strategic focus, just 28% view CX as "extremely important" to invest in.

Consumers embracing ‘valuespending’

June 26, 2025

Consumers are embracing "valuespending," with intentionality and brand value central to purchasing decisions.

Shaping retail experiences that resonate with today’s consumers

by Cindi Kato , Michael Trenary

Resonant retail experiences aren’t just about selling products, they’re about cultivating emotional connections, inspiring loyalty, and creating spaces where…

Five Below taps Invent.ai platform for inventory optimization

June 25, 2025

Five Below has teamed with Invent.ai., a global retail planning solutions provider, to improve demand forecasting and replenishment through AI-driven…

Consumers still care about sustainability

June 25, 2025

Sustainability is still a top concern for consumers with 69% reporting climate change directly affects their daily lives and 86% believe businesses should use…

A smarter way to plan: AI demand forecasting that drives real business impact

by Retail Customer Experience

AI demand forecasting helps retailers predict sales, optimize inventory and staff appropriately, all through a visually intuitive dashboard.

Presented by MobiDev

Most US consumers using AI regularly

June 24, 2025

A majority of U.S. consumers are using some form of AI regularly and more than half, 60%, have used it to help them shop online.

Leverage insights to personalize customer experiences, drive deeper emotional connections

by Emily Clark — Head of Retail, Further

Successful retailers are set apart by their ability to balance innovation with connection, and technology with authenticity. And when they get that emotional…

Rise of the nasty customer: What retailers can do to protect store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…

Tariffs impact prompts LiquiDonate to offer retailers a way to help cut costs

June 24, 2025

LiquiDonate, a climate-tech company that help retailers manage unsellable returns and inventory, has launched a risk-free returns policy.