5 trends impacting the in-store experience

January 28, 2026

Retailers will focus more on spatial transformation in the year ahead, using physical appeal to attract new customers and will futureproof store backdrops and…

What recession pop reveals about the psychology of nostalgia

by Mike Ford — CEO of Skydeo, Skydeo

For marketers and brands, the takeaway is clear: nostalgia doesn’t just tell us what people like — it tells us why they buy.

Amazon chief: Tariff costs creeping into prices

January 28, 2026

Amazon CEO Andy Jassy said the tariffs imposed by President Donald Trump since the start of 2025, and now extending in to 2026, have begun to "creep" in Amazon…

Walmart Connect Mexico taps Advertima for in-store retail media strategy

January 27, 2026

Walmart Connect Mexico is partnering with Advertima for a large in-store audience intelligence rollout for in-store retail media.

Global trade shifts show why retailers need agile tech stacks

by Jon Rodgers — VP of Partnerships North America, Patchworks

The lesson from global trade is clear. Agility is the new currency of growth.

Gap growing between retail AI, consumer trust

January 27, 2026

While AI is reshaping the in-store experience there is a increasing gap between retailers' and consumers' experiences.

9 self-service tech trends to watch

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The recent Automated Retail & Kiosk Innovation Show kicked off with a keynote on nine self-service trends to keep an eye on in the coming years: including…

American Airlines debuts free high-speed Wi-Fi

January 26, 2026

American Airlines is launching free high-speed Wi-Fi on more than 2 million flights a year for its AAdvantage members.

Customers, importers bearing brunt of tariff costs

January 26, 2026

American importers and their customers are bearing the brunt of enacted tariffs by President Donald Trump which began in January 2025.

2026 will be the year of agentic AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail experts share predictions of retail CX tech and trends arriving in 2026.

HiStone refreshes flagship portfolio

January 23, 2026

HiStone, global POS manufacturer, set a new performance benchmark for retail infrastructure at NRF 2026 and debuted a refreshed flagship portfolio powered by…

Albertsons Media Collective debuts in-store incrementality measurement

January 23, 2026

Albertsons Media Collective has launched incrementality measurement that will enable advertisers to optimize in-store media using causal signals.

Kendra Scott taps Chris Blakeslee as CEO

January 23, 2026

Kendra Scott Design has appointed Chris Blakeslee as CEO.

Birdzi launches Journey for grocers, retailers aiming to drive personalization

January 22, 2026

Birdzi has unveiled Journey, a tool that enables grocers and retailers to deliver real-time, behavior-based offers to drive smarter customer engagement.

Hawaiian Airlines aims to boost customer experience with $600M strategy

January 22, 2026

Hawaiian Airlines, a part of Alaska Airlines, plans to invest more than $600 million over five years to enhance the experience by modernizing airport spaces…

The art of retail storytelling: Elevating hospitality through meaningful experiences

Explore how storytelling is reshaping the retail experience by turning stores into meaningful, hospitality-driven destinations.

Zeroth Robotics launches AI robots for consumers, businesses

January 21, 2026

Zeroth Robotics has launched interactive AI robots in the U.S., for both consumers and commercial buyers.

Consumer text-based purchases on the rise

January 21, 2026

More than half, 65%, of consumers made a purchase from a brand's text message in 2025 and consumers now prefer redeeming offers via text more than email and…

AI foundational factor in retail

January 20, 2026

Artificial intelligence has moved out of the experimental phase and is now foundational, according to Solink's "State of AI in Retail" report.

The endless aisle gets smarter: 5 predictions that will shape retail in 2026

by Bennett Carroccio — SVP, Rokt Catalog, Rokt, Rokt Catalog

The endless aisle isn’t disappearing but it is getting smarter, more intentional, and more aligned with how people actually shop.