News & Media
The AI winter is coming and retailers need a plan
by Erik Nieves — Founder and CEO at Plus One Robotics, Plus One Robotics
To navigate the AI winter and emerge stronger, retailers should invest in automation that has already proven operational value. This is a time to prioritize…
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Half of retailers can’t keep up with pace of tech change
December 2, 2025
Just over half of North America retailers, 54%, can't keep up with pace of technology change and 49% struggle to quantify return on in-store tech investments…
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Shopping insights on the millennial consumer
December 2, 2025
The average millennial household spends $22,298 each year in stores, taking 683 shopping trips a year. The millennials top retailers are Walmart, Amazon…
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Retail's biggest blind spot
by Gideon Pridor — Chief Marketing Officer, Workvivo
To close the culture gap this holiday season, retailers should communicate early and often, and begin engagement before peak season starts. Recognize daily…
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A look at the longest walking distances in US malls
December 1, 2025
Every wondered how long you may have walked during that last mall visit? To answer that question for mall walkers across the nation Kuru has mapped it all out.
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Consumers want flexibility, reliability in online purchase shipping
December 1, 2025
Consumers not only want low-cost or free shipping they want flexibility and reliability.
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Amazon welcomes Ford used cars to Amazon Autos portal
November 28, 2025
Amazon.com and Ford Motor Co. have partnered to sell certified used Ford vehicles on Amazon's site.
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Agentic AI may disrupt retail yet consumer caution in play
November 27, 2025
Agentic AI is poised to disrupt retail yet 50% of consumer remain cautious of fully autonomous purchasing.
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Ethical AI applications in retail: Building trust through responsible data use
by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI
Retailers that embrace sound data management and collection principles position themselves for long-term success in an AI-driven marketplace.
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Old Navy arrives on DoorDash
November 26, 2025
Old Navy and DoorDash are partnering to offer Old Navy on the third-party delivery platform.
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Many consumers using AI, social media for holiday shopping
November 25, 2025
More than half, 57%, of holiday shoppers will be using social media when shopping and 39% will be using AI tools.
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Shoppers a bit wary Black Friday deals are really deals
November 25, 2025
A hefty number of shoppers, 84%, believe retailers inflate prices ahead of sales to exaggerate discounts. Skepticism is highest among the younger shopper…
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Kroger shuttering automated delivery fulfillment centers, expanding third-party delivery
November 24, 2025
Kroger is closing three automated delivery fulfillment centers it runs with Ocado, a British online supermarket and tech company.
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The consumer psychology of last-mile delivery: Why reliability beats speed
by Sheila Berry — CRO, UniUni
The next big differentiator in e-commerce won’t be who’s fastest — it’ll be who consumers trust most to deliver on their promises.
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Target debuts app experience in ChatGPT
November 24, 2025
Target has launched a conversational, curated shopping experience in ChatGPT.
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Increasing prices impacting holiday shopper plans
November 21, 2025
Nearly seven in 10 shoppers report increasing prices will impact spending plans this year, with 39% expecting to spend less.
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The ROI of getting shoppers into the holiday spirit with in-store visuals
by Gerry Price — President & CEO, North America, The Look Company
A data-focused approach to in-store holiday visuals and displays lets retailers make informed decisions about aspects of the shopping experience they’ve…
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Holiday shoppers adjusting spend habits due to economy
November 21, 2025
Consumers are showing spending caution this holiday season and adjusting habits in response to economic uncertainty.
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Dog grooming service Woof Gang chief talks digital roadmap strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…
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Getting ready for AI and monetization of shopping search results
by Adam Ortman — CEO & Founder, Kinetic319
The AI era may transform not only shopping search but also how and where shopping suggestions appear. Those who start preparing today for direct AI integration…
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