Customer experience is the antidote to uncertain grocery market

by Alasdair James — Chief Commercial and Marketing Officer, Swiftly

The grocery sector has never faced so much uncertainty, but focusing on delivering a powerful customer experience can help maintain long-term, sustainable…

Human touch remains supreme with consumers needing help

September 12, 2025

A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven…

Wawa first-ever travel center finds a home in North Carolina

September 12, 2025

Wawa's first-ever travel center has opened for business in Hope Mills, North Carolina.

Hello Sugar taps PolyAI to automate customer experience

September 11, 2025

Hello Sugar, a beauty franchise, is partnering with PolyAI, which provides enterprise conversational AI, to automate all front end service calls.

Bassett Furniture deploys photo delivery strategy

September 11, 2025

Bassett Furniture has enhanced its delivery experience by deploying DispatchTrack's delivery management platform.

How The UPS Store delivers best-in-class retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…

Wawa expanding into middle Tennessee

September 10, 2025

Wawa, a convenience store chain, has started construction on store locations in Murfreesboro and Clarksville, Tennessee.

Lowe’s, NFL players team on marketing campaign

September 10, 2025

Lowe's and NFL players Saquon Barkley, Justin Jefferson, Christian McCaffrey, C.J. Stroud and Dak Prescott are teaming up in a marketing campaign called "Earn…

Future-Ready Airport Kiosks: 3 Trends Transforming the Passenger Journey

As passenger expectations evolve and regulatory requirements shift, kiosk technology must keep pace - offering smarter, more flexible, and inclusive solutions…

Presented by Zebra Technologies

Frontier Airlines expands loyalty perks access

September 9, 2025

Frontier Airlines has teamed with Loyalty Status Co. to offer an exclusive offer for members of select loyalty programs with other airlines to have access to…

Designing loyalty programs that build trust, not just discounts

by Wesley Almeida — Product Strategy Leader / Loyalty Innovation, Independent Consultant

It’s tempting to treat loyalty programs like discount engines. But if you want to build real, lasting loyalty, you need to start by building trust. Design for…

Price a big focus for back-to-school shoppers

September 9, 2025

Price is the top priority for more than half, 57%, of back-to-school shoppers, a slight increase from 52% in 2024.

Kroger reducing workforce by 1K

September 8, 2025

Kroger aims to reduce its companywide workforce by 1,000 jobs.

Staples stores making room for optical locations

September 8, 2025

Consumers shopping for office supplies at select Staples locations in Pennsylvania will also have the option of getting an eye exam and grab eyewear.

Let's Talk Retail Episode 2: How Retailers Can Thrive in the Evolving Buyer Landscape

Retailers must adapt to shifting buyer behavior as shoppers discover and engage with brands in new ways. This video highlights changing consumer research…

Let's Talk Retail Episode 3: Innovating With Confidence

Discover how embracing adaptive technology, strategic partnerships, and microservices can empower retailers to test, scale, and succeed in today’s retail…

Agility in Action: How Specialty Retailers Are Fast-Tracking Tech to Stay Ahead

Discover how specialty retailers can overcome outdated systems and rising customer demands. This blog explores how cloud platforms, unified data, and…

Elevating Customer Service with Technology: What Hospitality and Food Service Businesses Need to Know

Learn how hospitality and food service businesses can enhance customer service with advanced technology. This blog explores how retail-hardened POS systems…

The new 4 Ps of customer engagement

by Scott Opiela — Chief Marketing Officer, Acoustic

To succeed in this new era of customer engagement, marketers must evolve from campaign-centric strategies to journey-centric execution.

Warby Parker teams with QB Arch Manning for brand ambassador strategy

September 5, 2025

Texas Longhorns quarterback Arch Manning is now a brand ambassador for Warby Parker in a strategy to support the brand's mission to inspire.