Chip Bell explains what customer forensics® is all about why it remains largely completely misunderstood by retailers.
Omnichannel & IoT: How retailers can be competitive in a time when refrigerators can order the milk themselves
Urs Gubser, head of ecommerce strategy, SIX Payment Services, explains how how merchants can remain competitive in the world of IoT.
Nick Godfrey, executive vice president and co-founder of Customer Portfolios, explains why marketers need to think outside the box to retain customers in the long term.
Karen Katz, president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience. Katz has since retired from her role.
Tom Schoen, president, BTM Global, explains the role of an implementation partner, what they are responsible for and why communication is critical, early on, before things begin to spiral out of control.
Blogger Chris H. Petersen explains how two of the top retailers are thriving by doing more than helping consumers make the purchase.
Jeff Kagan explains how artificial intelligence will transform the retail customer experience in the next few years and why retailers don't necessarily have to be a leader but must be a player.
Frank Mayer and Associates explain how by using effective merchandising a brand can disrupt a shopper's path and deliver a concise message about a product in a way that resonates with the modern consumer.
Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.
Patrick Groot Nuelend, GM of retail and transportation and logistics markets, Extreme Networks, explains why retailers must double check their network from inside out to ensure it can withstand foot traffic throughout the year.
Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start of what Walmart hopes to accomplish with emerging technologies at its Store No 8.
Jennifer Johnson, director, retail and hospitality practice group, Kronos Inc., takes a look at what the retail experience could look like in 2020 and how retailers will benefit from improving the employee experience.
Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers and brands to integrate their physical and digital offerings.
Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.
Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big Show held in January.
Bryce Tolman, thought leadership manager at Isobar US, explains why retailers can't sit back and relax and why they need to gird up for this year's holiday season right now.
Helena Foulkes, a top CVS Health Corp. executive and president of CVS Pharmacy, is taking on the CEO role at Hudson’s Bay come Feb. 19.
Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust customer experience.
CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer experience and meet every need of a family's chief medical officer.
Lauren Drexler, client director, Elicit, maps out three (fixable) hot spots where issues often surface and bleed into a negative experience for customers.