If conversational commerce isn't a priority retailers may be saying goodbye to customers

by Savinay Berry — EVP Product and Engineering, SHIFT Communications

Conversational commerce matters as customers expect to reach retailers when and how they want.

Ikea launches $10M social fund for workers

November 23, 2022

Ikea is launching a $10 million social fund, as well as offering bigger staff discounts, to support workers dealing with higher living costs.

Consumers adjusting shopping but spend should be on par with 2021

November 23, 2022

While finances and inflation are top concerns for holiday shoppers, prompting 93% to adjust gift shopping, overall spend on gifts is expected to remain on par…

Implementing Self-Service Kiosks: What’s on the Horizon

The role of in-person dining interactions is changing drastically. Kiosks are likely to play a major role in those changes.

Presented by KioskMarketplace.com

Amazon laying off thousands of employees starting this month

November 22, 2022

Amazon is reportedly cutting 10,000 jobs starting this month which will focus on the retail division, devices unit and human resources.

Black Friday tops for shopping

November 22, 2022

Black Friday will beat out Small Business Saturday and Cyber Monday when it comes to consumer activity as 57% of those polled by Jungle Scout will shop Black…

Optimizing personalized customer service to build loyalty beyond the holiday season

For retailers the holidays are the epitome of a love/hate relationship — the lines are long and customers can get impatient, but consumer spending is also at…

Inflation impacting Thanksgiving shopping

November 22, 2022

A hefty number of U.S. consumers, 87%, report inflation will impact Thanksgiving shopping with more than half, 58%, describing the impact as moderate or…

The retail CX playbook for surviving (and thriving) during the holidays

A guide for brands to implement automated contact center solutions to support seasonal agent workforces.

Inflation impacting Thanksgiving holiday plans, spend

November 21, 2022

Just 26% of Americans will be hosting Thanksgiving this year, the lowest point in four years. It reflects a 45% dip from 2021 and a 37% drop from 2020.

Mastercard data predicts 15% retail sales growth on big sale day

November 21, 2022

Black Friday will be a bountiful sales day for retailers if a Mastercard SpendingPulse study projection hits the mark.

Increasing food costs driving retail consumers to spend less

November 21, 2022

The cost of living, from food costs to credit card bills, is playing a role in what consumers are doing when it comes to spending, according to a report from…

POS playing stronger role in consumer tipping

November 18, 2022

Nearly half of consumers, 45%, report tipping more due to business requests during the checkout process and over a half of U.S. consumers say they feel…

Home Depot beats analysts predictions in Q3

November 18, 2022

Home improvement retailer The Home Depot reported nearly a 6% spike in revenue for Q3, hitting $38.87 billion, and besting analyst expectations of $37.…

Kentucky is really, really big on Black Friday

November 18, 2022

The most obsessed state when it comes to Black Friday is Kentucky, followed by West Virginia and Arkansas, respectively. Alabama lands in fourth place.

3 ways collecting consumer data boosts customer experience

by Sai Koppala

Here are actionable steps retailers can take to encourage consumers to share data and then make good use of that data over the long term.

Twitter isn’t just for the super young consumer

November 18, 2022

When it comes to Twitter activity, more than one in five U.S. consumers, 22.9%, are using the social media platform, according to statistics from Numerator.

IBASE Received Two Awards at the Asia Pacific Enterprise Awards (APEA) 2022

IBASE Technology Inc. (TPEx: 8050), a global well-known manufacturer in industrial computers and embedded systems, won the 2022 Asia Pacific Enterprise Awards…

Retail sales up in October

November 17, 2022

Despite a flurry of reports that consumers are cutting back on spending as the holiday season arrives, retail sales in October rose 1.3% with consumers…

Inflation spurring consumers to make tough holiday spend decisions

November 17, 2022

Consumers plan to keep budgets tight while shopping this holiday season, and 61% plan to keep the budget restricted if the current inflation economics continue.