7-Eleven Japan Takes Contactless Shopping to the Next Level with Holographic Self-checkout Kiosks

STOCKHOLM, SWEDEN, March 08, 2022 - 7-Eleven Japan has decided to run a pilot trial with contactless self-checkout kiosks with holographic displays.

Flawed proactive customer service does more harm than good

April 11, 2022

Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.

Tanger Outlets launches TangerStyle 2022

April 11, 2022

Tanger Factory Outlet Centers Inc. has launched TangerStyle, a program offering shoppers savings and TangerClub members exclusive access to deeper discounts…

UK shoppers embracing crypto payment

April 11, 2022

One in three U.K. shoppers, 30%, intend to use crypto as payment option this year and the number jumps to 40% on global consumer scale.

California theme park goes cashless

April 8, 2022

The Coco Loco Arcade, SeaWorld theme park in San Diego, California has gone cashless, according to a press release.

Supermarket owner claims price will rise for next 3 months

April 8, 2022

Food prices will continue to rise for the next three months, according to John Catsimatidis, owner and CEO of supermarket chain Gristedes.

Alphabet launching drone delivery in US metro area

April 8, 2022

Alphabet, parent company of Google, is aiming to launch drone delivery this week in the area of Dallas-Fort Worth.

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

Uber, bp team up on retail partnership

April 7, 2022

Uber Technologies, Inc. and bp are teaming up on a convenience delivery effort that will offer a wide range of products, including fresh and prepared, from…

Etsy shop owners striking in protest this month

April 7, 2022

An unknown number of Etsy shop keepers are asking customers to boycott the marketplace from April 11 through April 18 in protest of increasing transaction fees.

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…

PayRange app allows store gift cards, cryptocurrency, BNPL payments

April 7, 2022

PayRange Inc., a manufacturer of a mobile payment app for automated retail, has added capabilities to accept store gift cards and cryptocurrencies, according…

Forbes piece talks challenges, benefits of retail kiosks

April 6, 2022

A recent opinion piece in Forbes by Bagrat Safaryan, co-founder and CEO of Local Express, cited the benefits self-order kiosks provide retailers, such as…

Abercrombie & Fitch focus of Netflix documentary

April 6, 2022

Retail brand Abercrombie & Fitch is the focus of a Netflix documentary that spotlights the retailer's history from the late 1990s and a controversy…

Retail theft needs congressional attention, claims chamber group

April 6, 2022

The US Chamber of Commerce wants state and federal legislators to get involved in stemming the increasing tide of retail theft.

BJ’s rolls out membership delivery service upgrade

April 5, 2022

BJ's Wholesale Club members now have a delivery service option, called Same-Day Select, which is an add-on to the wholesaler's same-day delivery service.

Inflation impacts retail spend, claims report

April 5, 2022

When it comes to retail spend, 72% of consumers are spending less due to inflation and are cutting out "fun" and "impulse" buys, according to a consumer trends…

Franchisees sign on to add 20 Pet Supplies Plus stores to portfolio

April 5, 2022

Three partners, who already own and operate 49 Pet Supplies Plus stores, aim to open 20 over the next five years, with the majority developed in Tennessee and…

How D2C retailers are disrupting traditional retail with social media

by Jay Sackos

Social media isn't going anywhere and likely to get even more popular in the years ahead as more consumers get online and stay online. That's why D2C brands…