News & Media
SiriusXM VP talks music impact within the retail digital signage experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Stuart Larking, VP of commercial music at SiriusXM, shares insight on why music is becoming more integral for the digital signage experience.
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Costco to be anchor store for Maryland mixed-use district
March 13, 2026
Costco aims to open a wholesale location at VIVA White Oak, a 280-acre mixed use district in Montgomery County, Maryland.
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More consumers using AI tools but still lots of mistrust
March 12, 2026
A hefty number of U.S. consumers, 71%, are using AI tools, with 37% using them daily or several times a week and 41% would use it more frequently for shopping…
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The hidden risks behind retail's AI shopping boom
by Dean Hickman-Smith — Chief Revenue Officer, Testlio
In an era where AI influences $67 billion in sales, the retailers who win will be the ones whose AI earns trust, repeat purchases, and long-term loyalty.
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Pilot taps NCR Voyix for POS platform
March 12, 2026
NCR Voyix, which provides a unified commerce platform, has signed a five-year agreement to deploy its Voyix POS and Fuel solution on the Voyix Commerce…
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Fortunoff Backyard Store opening showroom on Long Island
March 11, 2026
Outdoor furniture retailer Fortunoff Backyard Store plans to open a new 9,600-square-foot location in Huntington Station, Long Island.
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Severe winter weather boosts online retail activity
March 11, 2026
The country's severe winter weather proved to be a boon to online retail which experienced a 1.9% sales jump in January.
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2 dozen states sue over tariffs after court ruling
March 10, 2026
Two dozen states have filed suit against the Trump administration over the latest tariff move by President Donald Trump.
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Palmer Digital names Chuck Lewis as president
March 10, 2026
Palmer Digital Group, which supplies and installs indoor and outdoor digital kiosks as well as drive-thru digital menu boards, has named Chuck Lewis as…
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Reputation at checkout: How predictive AI helps retailers maintain trust in a crisis
by Ted Skinner — Vice President, Marketing, Fullintel
A crisis handled well can strengthen customer relationships by demonstrating responsiveness and accountability. Handled poorly, it becomes a digital record…
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Tariff refund system in progress
March 10, 2026
The U.S. Customs and Border Protection, a federal government agency, is revamping its system to process refunds related to the tariffs imposed by President…
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PAR Technology launches Retail Drive AI
March 9, 2026
PAR Technology Corp., a foodservice technology provider, has launched PAR Retail Drive AI, an AI-powered product suite designed to equip convenience and fuel…
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AI Is redefining the retail experience, but who owns the relationship?
by Adam Brotman — Co-Founder and Co-CEO, Forum3
As AI-powered assistants increasingly guide shoppers from discovery to purchase, the experience itself is being reshaped. It’s faster, more conversational, and…
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National Retail Solutions wins 2 2026 CVAI Awards for AI, business transformation
March 9, 2026
National Retail Solutions has been named a dual winner in the inaugural 2026 CVAI Awards, presented by ChannelVision and Beka Business Media.
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Amazon website, app glitch impacts online customers
March 6, 2026
Amazon's website and shopping app went offline Thursday early afternoon but was back in operation by evening.
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Why retailers must secure transactional emails to combat scam threats
by Oliver Paetz — Head of Product Management, Transactional Email, Retarus
As online shopping continues to grow in scope and popularity, cyber criminals are finding new ways to exploit trust. For retailers, this is more than a…
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Trader Joe’s earns best grocery store title in consumer report
March 6, 2026
Trader Joe's is the best U.S. grocery store according to a report from the American Consumer Satisfaction Index.
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Michaels expands loyalty program, enhances rewards perks
March 5, 2026
Craft retailer Michaels is expanding its loyalty program with the debut of a new 9% rewards tier for its most loyal customers.
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For loyal Amazon customers it’s no longer love but intentional reflex
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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