The new digital shelf: Why pre-search discovery is critical for driving retail conversion

by Elizabeth Brooks — SVP of Client Experience, Brkthru

With consumers spending more time streaming, scrolling and engaging with content, the “digital shelf” is no longer confined to a search engine. Conversion can…

Walmart tops US grocery sales

May 19, 2026

Walmart owns 21% of U.S. grocery sales but when it comes to AI suggestions relating to grocery shopping, wholesaler Costco ranks first.

Amazon drone delivery slated for upstate New York

May 18, 2026

Amazon is aiming to provide drone delivery in under two hours to the Syracuse, New York area.

Ahold Delhaize USA expands digital commerce capabilities

May 15, 2026

Grocery retail group Ahold Delhaize USA is partnering with SmartCommerce to expand Click2Cart across its five omnichannel U.S. grocery brands.

Legacy payments abandoned micro-businesses, AI makes them viable again

by Jim Aviles — CloudWalk Board Member, CloudWalk

Legacy payments companies went after tiny businesses early, but most eventually shifted to bigger customers because supporting the “long tail” was too…

Giant Eagle teams with Ibotta for digital promotions

May 14, 2026

Giant Eagle, a multi-format food and pharmacy retailer, has joined the Ibotta Performance Network, selling it as its exclusive provider of digital promotions…

Custom Channels and Thanx Partner to Drive Guest Frequency and In-Store Engagement for Restaurant Brands

Connecting in-store audio with loyalty and guest engagement platforms activates guests at the moment that matters most

Ulta Beauty joins Uber Eats platform

May 13, 2026

Ulta Beauty is now on Uber Eats, offering its beauty essentials nationwide.

Why the best retail technology makes associates more, not less, visible

by Tim McCracken Jr. — Chief Revenue Officer, SOLUM America

The human element isn't something you bolt on through training or policy alone. It's shaped by how the store operates day to day.

Costco tweaks its iconic hot dog deal

May 12, 2026

Costco is still selling its well-known, and beloved, $1.50 hot dog deal (a quarter-pound all-beef dog and a 20-ounce soda with endless refills) but the…

EDEKA’s Smart Retail Strategy Is Redefining Customer Experience

EDEKA’s interactive self-order kiosk project demonstrates how digital technologies are reshaping the in-store customer journey through smarter, more engaging…

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Rack Room Shoes names Mike Edwards as CEO

May 11, 2026

Rack Room Shoes has named Mike Edwards as CEO following the retirement of Mark Lardie who led the footwear retailer for 14 years.

Mobility at the forefront: How mobile POS is redefining specialty retail

Mobile POS is reshaping specialty retail at the moment of decision. Retailers are equipping associates to assist customers, complete transactions anywhere in…

Amazon Prime Day set for June

May 8, 2026

Amazon's Prime Day is coming in June though the omnichannel retailer hasn't announced specific dates.

Amazon adds Ozempic to pharmacy kiosks

May 8, 2026

Amazon Pharmacy is expanding its diabetes treatment offerings by adding the pill version of Ozempic to its pharmacy platform and select kiosks, while also…

Toshiba Communications leader Rick Havacko wins merit award

May 7, 2026

Toshiba America Business Solutions Corporate Communications Lead Rick Havacko has been awarded the 2026 Merit Award for Public Relations excellence.

Disneyland deploys facial recognition tech

May 7, 2026

Disneyland has installed facial recognition technology at some entrances to the California park in a quest to stop fraud and speed up visitor re-entry.

Vitamin Shoppe leader talks delivery strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Leanna Buttner, senior director of digital commerce for The Vitamin Shoppe, shares insight on the retailer's strategy to expand same-day delivery into its own…

Invent.ai taps Joe Groves as global chief revenue officer

May 6, 2026

Invent.ai, an AI-native retail planning and inventory decisioning platform, has appointed Joe Groves as its new global chief revenue officer.

How tariffs and volatility are impacting consumer trust and brand loyalty in retail

by Anjali Burkins — Senior Director, North America Retail Strategy, o9 Solutions

In 2026, retailers will need to focus on long-term strategic thinking and building supply chain resiliency.