Lowe's, Poshmark are improving customer experience via digital innovation

Lowe's, Poshmark are improving customer experience via digital innovation

Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer satisfaction, loyalty and sales.

Using data to break discount dependency and nurture loyalty

Using data to break discount dependency and nurture loyalty

James Glover, co-founder and CEO, Coherent Path, explains why retailers have to stop nurturing the wrong type of customer – the deal-hungry and disloyal –and instead prioritize the long-term customer.

How to keep customers tethered to the store

How to keep customers tethered to the store

Romney Evans, co-founder of True Fit, explains why retailers who don't proactively engage consumers in the store digitally are leaving the door open for competitors to insert themselves into the customer journey.

The horse you rode in on will not win the race for the future

The horse you rode in on will not win the race for the future

Blogger Chris Petersen explains why reducing customer effort in the product purchase is critical in building the customer relationship.

Google expands retail shopping program with a universal cart, personalization focus

Google expands retail shopping program with a universal cart, personalization focus

Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.

Kagan: Amazon effect only part of reason Toys R Us failed

Kagan: Amazon effect only part of reason Toys R Us failed

Jeff Kagan says we shouldn't be too quick to blame the failure of Toys R Us on Amazon. A good deal of the blame, he says, should land on the toy seller's shoulders.

CONNECT Summit targets emerging technology's impact on retail

CONNECT Summit targets emerging technology's impact on retail

Mary Hines, the global head of rewards for Citi, is scheduled to give the opening keynote for the conference.

Macy’s to introduce mobile checkout, VR furniture design experience and more

Macy’s to introduce mobile checkout, VR furniture design experience and more

Macy's has recognized the characteristics of its target shopper and is committed to offering her a more personalized experience, as well as mobile checkout and a virtual furniture design experience.

Understand your customer to predict future demand

Understand your customer to predict future demand

Rod Daugherty, vice president of product strategy for Blue Ridge, explains how understanding the customer can bring you one giant step closer to the ultimate goal of the supply chain.

Amazon happy with customer response to Go store but guarded about future plans

Amazon happy with customer response to Go store but guarded about future plans

While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the technology, which utilizes machine learning and computer vision to eliminate the need for cashiers, continues to function seamlessly.

Will Amazon deliver the next generation of financial services?

Will Amazon deliver the next generation of financial services?

Dr. Louise Beaumont, strategic adviser at Sapient Consulting, discusses the e-commerce giant's potential interest in banking.

Carnival cruising full speed to deliver game-changing guest experience

Carnival cruising full speed to deliver game-changing guest experience

John Padgett, chief experience and innovation officer, global experience and innovation for Carnival Corp. is the opening keynote speaker at the upcoming ICX Summit this June in Dallas.

A new era of content management, strategic collaboration

A new era of content management, strategic collaboration

As Chris Petersen explains consumer-facing content is dispersed across many channels, systems and the cloud. Consequently, a major challenge for brands and retailers is how to curate the "rich product content" that engages customers early, often, and even after the sale.

Innovation on the seas is keynote focus at upcoming ICX Summit

Innovation on the seas is keynote focus at upcoming ICX Summit

Early bird registration for the annual customer experience innovation event is Friday, March 16.

Escaping the vicious cycle of employee turnover

Escaping the vicious cycle of employee turnover

Steven Kramer, CEO, WorkJam, explains why a lack of effective workforce management can lead to employee attrition which can be detrimental to an organization.

Winning the race to the home requires more than the last mile

Winning the race to the home requires more than the last mile

Blogger Chris Petersen explains why the future of retail is not linear and that the winners are building ecosystems.

Target expands delivery, boosts wages amidst earnings report criticism

Target expands delivery, boosts wages amidst earnings report criticism

Target CEO Brian Cornell is not upset over his company's latest mixed earnings despite street criticism. Cornell says his company has the team and strategy in place to drive in-store and digital innovation and sales.

Driving customer loyalty in e-commerce

Driving customer loyalty in e-commerce

Brian Rigney, CEO, Zmags, offers up a few ways retailers can boost engagement and overall revenue growth.

Why product data is key to superior customer experience

Why product data is key to superior customer experience

Fred de Gombert, CEO and co-founder of Akeneo, explains why product data is key to superior customer experience.

A brave new world for retail IT

A brave new world for retail IT

Nick East, CEO, Zynstra offers insight on how retailers are utilizing IT in pursuit of two key goals – improving customer service and driving down cost.

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