Costco ranks top on experience report rankings

October 5, 2026

Costco knocked supermarket chain H-E-B to second place to take the first spot in the second annual ChangeUp "2026 Experience Report," which ranks the top 5…

Oregon college wellness kiosk offers health products with 24-hour access

October 2, 2026

Oregon State University has installed a wellness vending kiosk in the basement of its Memorial Union on the Corvallis campus, according to an OSU Today report…

DoorDash launching pilot drone delivery

October 2, 2026

DoorDash has announced in a press release the launch of a drone delivery pilot in northern California in partnership with national restaurant brands such as…

Holiday shoppers setting budgets, planning earlier

October 2, 2026

Holiday shoppers, facing economic challenges, likely won't spend less this season. What they will change, however, is how they spend.

National Retail Solutions and Partners to Host Networking Lunch for Independent Retailers in Iselin, NJ

Store owners will join NRS, Mandel Wholesale, Krauszer's, Renascent Media, TV Asia, and El Especialito on Oct. 20 at Rasoi 2 for an afternoon of networking and…

Evolving loss prevention into a CX function

by John Kim — Senior Director of Product and Design for Avigilon, Avigilon

Locked displays and extra checkpoints are not meant to antagonize shoppers, but the extent to which they have grown to impact perception is undeniable.

AI emerging as a shopping channel

October 1, 2026

Generative artificial intelligence is fast becoming part of the shopper journey with over a third of consumers, 34%, using AI tools to shop. That's the top…

Home Depot debuts holiday sweater in holiday décor collection

October 1, 2026

Is someone in the family a huge do-it-yourselfer? If so, the Home Depot holiday sweater may be this year's most favorite gift.

Online retail holiday sales to cross $275B milestone

October 1, 2026

The U.S. 2026 online holiday shopping season will hit a record-setting $275.1 billion, illustrating a 6.7% growth compared to 2025. Cyber Monday will be the…

Will AI be the end of the touchscreen?

by Richard Slawsky — Editor, Connect Media

Rather than choosing between touch, voice or mobile, the next generation of kiosks will increasingly combine them.

Customer engagement strategies driving digital signage market growth

September 30, 2026

The retail digital signage market is enjoying robust expansion, with market value projected to increase from $24.16 billion as of 2025 to $26.11 billion this…

Walmart: We price the product, not the person

September 30, 2026

Walmart, in an open letter to customers and employees, is making it clear that it won't be adjusting prices according to consumer shopping history, income or…

Kroger: AI driving meaningful results

September 30, 2026

The Kroger Co.'s artificial intelligence strategy is improving the customer experience, making work easier for store associates and driving improved business…

AI deal-hunting is the new customer experience test for retailers

by Romain Fouache — CEO, Akeneo

Retailers will keep competing hard on price, especially as shoppers become more cautious about where they spend. But a discount alone does not create a strong…

Old World Christmas launches loyalty program

September 29, 2026

Old World Christmas, a 47-year-old hand-blown glass ornaments retailer, is launching its first-ever loyalty program called Old World Christmas Collectors Club.

Holiday sales forecast predicts biggest growth in 4 years

September 29, 2026

Holiday season retail sales are expected to mark the strongest holiday growth since 2022, according to Mastercard Economics Institute's annual holiday forecast…

Poor online brand search driving consumers to tap AI assistants

September 29, 2026

Poor online search experiences on retail e-commerce sites is prompting shoppers to switch to AI assistants such as ChatGPT. That's a prime finding of a survey…

Steady Brand and Custom Channels Partner to Expand Market Reach

Relationship combines Steady Brand’s established dealer and integrator network with expanded music choice, hardware and technology offerings from Custom…

L.L.Bean teams with Dunkin' on fall merchandise

September 28, 2026

L.L.Bean and Dunkin' are joining forces for their first-ever collaboration, bringing together two New England brands for a week of limited-edition…

Aldi processing tons of produce at its UK automated warehouse

September 28, 2026

Supermarket chain Aldi is now processing more than 1.5 million kilos of fresh produce in its stores each day at its Bardon Distribution Center in…