Many consumers will start holiday shopping before Black Friday

August 20, 2026

A hefty number of shoppers, 83%, will begin planning for holiday purchases before Black Friday, according to a Consumer Pulse research report, and 71% will…

Rethinking customer retention: From churn prevention to value creation

by Luke Smith — Principal Consultant, Optima Partners

Retention can no longer be treated as a narrow, model-driven function focused on preventing churn. Instead, it should be reframed as a strategic capability…

Target opens at former movie theater site

August 20, 2026

A 149,655-square-foot Target store has opened at Plaza de Perris, in Perris, California.

Most consumers concerned about back-to-school costs

August 19, 2026

Nearly two-thirds of U.S. consumers with school-age kids are extremely or very concerned about back-to-school costs this year.

Albertsons expands AI-powered grocery

August 19, 2026

Albertsons Companies is expanding AI-powered grocery shopping with a plugin that lets shoppers discover new products, reorder weekly lists and build carts from…

AI will power holiday shopping

August 19, 2026

Artificial intelligence discovery will play a meaningful role in this year's retail holiday season, with 72% of U.S. consumers regularly or at least…

Home Depot deploys express delivery nationwide, Q2 earnings exceed expectations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Home Depot launches nationwide express delivery across all U.S. markets on the same day Q2 earnings reflect sales of $47.9 billion in Q2 2026, an increase of…

Where retail technology investments impact margins the most

by Sathananthan S — PM, Ciklum

The retailers that pull ahead in the next few years will be the ones disciplined enough to spend where the P&L actually moves, to fix the data and platform…

Jetstar will soon charge for overhead luggage use

August 18, 2026

An Australia-based airline plans to implement a charge for using overhead luggage space.

Target store coming to Fort Worth

August 18, 2026

Target plans to open its sixth location in Fort Worth, Texas as part of the retailer's strategy to expand its presence in the North Texas market.

Canada Asian grocery retailer expanding into Manitoba

August 18, 2026

T&T Supermarket, Canada's largest Asian grocer, is expanding into Manitoba.

Rural King opens 9th Alabama store

August 17, 2026

Rural King, a retailer focused on the rural lifestyle, has opened its ninth store in Alabama.

Costco July sales reflect 10% jump

August 17, 2026

Costco Wholesale had a robust July as net sales were $23.12 billion, reflecting a jump of 10.7% compared to July 2025, according to a company investor press…

Morrisons deploying Everseen AI in 200 UK stores

August 17, 2026

Major U.K. supermarket chain Morrisons has entered a long-term partnership with Cork, Ireland-based Everseen to introduce computer-vision technology at its…

American Airlines boosting loyalty rewards

August 17, 2026

American Airlines has updated its loyalty rewards with new options to choose from starting at the 15,000 point reward level.

Touchpoint Talks Karlsruhe: How Retail Data Connects Store Touchpoints

Retail data, staffless stores and smartphone-controlled shop windows: impressions from Touchpoint Talks Karlsruhe 2026.

Retail customer experience held strong in Q2

August 14, 2026

Retail customer experience held strong in Q2, with the global satisfaction score hitting 92.4%, according to HappyOrNot's second quarterly report, "Retail CX…

Miniso, Dick’s Sporting Goods, Foot Locker top fast growing retailer list

August 14, 2026

Chinese retailer Miniso claimed the top spot on the National Retail Federation's "2026 Hot 25 Retailers List" that ranks the fastest-growing retailers in the…

Prepango scores with FIFA souvenir vending machines

by Richard Slawsky — Editor, Connect Media

Automated retailer Prepango used its airport network, remote monitoring and regional sales data to put official World Cup products within reach of travelers…

Nearly half of back-to-school shoppers will tap buy now, pay later option

August 14, 2026

Nearly half of consumers, 45%, shopping for back-to-school will rely on buy now, pay later options, up from 39% last year, according to an Omnisend survey.