News & Media
Why CX outcomes, not price cuts, will drive retail growth in 2026
by Banwari Agarwal — CEO Retail & CG and Digital Business, Sutherland Global
Staying competitive shouldn’t start with slashing prices. While discounts may deliver a short-term lift in revenue, they steadily erode margins and train…
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Study details retail display influence
February 24, 2026
Most shoppers, 76%, have discovered a new product or brand from seeing it on a retail display and 63% of shoppers state retail displays have influenced their…
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Retailers loss from returns, shrink in 2025 hit $796B
February 24, 2026
The total retail loss due to shrink, fraud, returns abuse and operational leakage totaled $796 billion in 2025, according to Appriss Retail's "The 2026 Total…
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Buc-ee’s may be landing in Oklahoma
February 23, 2026
Buc-ee's is reportedly looking to open its first store in Oklahoma.
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LaunderPay POS solution integrates Epson thermal receipt printers
February 23, 2026
Epson has announced its point-of-sale receipt printers are being leveraged in the LaunderPay all-in-one laundry POS solution.
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Tariff court ruling brings uncertainty, big questions for retail industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Supreme Court's tariff decision draws applause and uncertainty regarding impact on the retail segment.
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Do It Best stores replaces spreadsheets with no-code database and reaps rewards
by Jeff Kuo — CEO, Ragic
Research shows as many as 95% of small retailers use spreadsheets to manage inventory. While spreadsheets are well suited for accounting and basic…
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Gen AI reshaping shopping behavior
February 20, 2026
Gen AI has moved from experimentation to habit formation when it comes to consumer shopping behavior.
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US retail metrics staying the course this year
February 19, 2026
A new forecast predicts projections for U.S. retail metrics will stay the course through 2026 with a possible minimal rise in the first half of the year.
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E-commerce orders enjoyed big jump in 2025
February 19, 2026
E-commerce orders across all channels in the U.S. grew 147% year over year in 2025 and the top 5% of brands drove the majority of that growth.
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Minky Couture selects Domo AI, data products platform to boost operational visibility
February 19, 2026
Minky Couture, a Utah-based luxury blanket retailer, will deploy the Domo AI and Data Products Platform to strengthen operational visibility.
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Newland AIDC North America CEO talks scanning innovations
Newland AIDC North America CEO Roy Chen shares insight on the company's wide range of scanners -- from mounted to kiosks to handhelds and wearables.
Presented by Fujian Newland Auto-ID Tech. Co., Ltd.
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Eddie Bauer files for bankruptcy
February 18, 2026
Eddie Bauer, a retail sportswear company, has filed for bankruptcy driven by a shift in consumer preferences.
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Eileen Fisher taps Aptos POS platform
February 18, 2026
Eileen Fisher, a sustainable fashion retailer, will deploy the Aptos One point of sale solution across its 50-plus stores in North America.
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National Retail Solutions attains BBB accreditation, A+ rating
February 17, 2026
National Retail Solutions has been officially accredited by the Better Business Bureau, achieving the organization's highest A+ rating.
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How self-service operators win by automating through curation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Josh Rosenberg, founder of Forward Thinkers, outlines challenges the self-service and automation industry and what operators need to do to overcome those…
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Your digital marketing strategy is only as good as your worst touchpoint
by Jean-Christophe Pitié — Chief Marketing Officer & Chief Partner Officer, Contentsquare
With customer acquisition costs increasing and competition more intense, a digital marketing strategy's success hinges on the strength of its weakest touch…
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Stanton Optical opens in 4 Staples stores
February 17, 2026
Stanton Optical is opening its first four "store-in-store" locations inside Staples stores in the Philadelphia area.
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Target investing in store labor amidst job cuts at centers, offices
February 16, 2026
Target will invest more in store labor to boost the customer experience while trimming back about 500 jobs within its distribution centers and regional offices.
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AI assistant use doubles as more shoppers tap AI to handle buying process
February 13, 2026
The use of AI assistants among U.S. shoppers has more than doubled year-over-year, increasing to 35% from 12% in 2024 and over half of shoppers are open to AI…
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