Home Depot CEO takes medical leave

August 13, 2026

The Home Depot's CEO, Ted Decker, is taking a temporary medical leave of absence and is expected to return within the next few months.

Older consumers most loyal to AI customer service

August 13, 2026

The older consumer population, those 60 years or older and not typically viewed as digital natives, are the most loyal demographic when it comes to AI-powered…

How Estée Lauder turned a training problem into a 62% engagement rate

by Janina Moza — Chief Marketing Officer, Flipsnack

A prestige beauty brand rebuilt how field teams accessed seasonal training. What they didn’t expect was that the same format would become one of their most…

Home Depot realigns leadership to drive innovation

August 13, 2026

The Home Depot has made leadership changes in a quest to accelerate innovation and grab greater a bigger piece of the $1.2 trillion home improvement market.

Wegmans testing revamped carts

August 13, 2026

Wegmans is piloting redesigned shopping carts at two Pennsylvania locations.

Custom Channels introduces next-generation customer portal to help brands orchestrate connected customer experiences

New platform combines enterprise-wide control with location-level flexibility, giving customer-facing businesses a smarter way to manage branded music and…

Circle K boosts rewards program

August 12, 2026

Circle K has added more ways to earn for members of its Inner Circle rewards program.

NRS, Krasdale hold annual customer appreciation day

August 12, 2026

National Retail Solutions, which provides a point-of-sale system and payment processing services, and Krasdale Foods welcomed more than 250 merchants and…

Back-to-school shopping getting more stressful for parents

August 12, 2026

Nearly half of consumers, 48%, shopping for back-to-school items are projected to spend more this year with 13% spending less than in 2025.

Target names Chandhu Nair as 1st AI officer

August 11, 2026

Chandhu Nair has been tapped as Target's first-ever AI officer.

Fast brands, slow systems: Why retail's biggest players are running out of time

by Glebs Vrevsky — Co-founder and Executive Board Member, scandiweb

The biggest cost of legacy systems is not the technology itself – it's how people are used within the organization.

American Eagle Outfitters CEO named visionary for 2027

August 11, 2026

Jay Schottenstein, CEO and executive board chairman at American Eagle Outfitters Inc. has been named "The Visionary 2027" recipient by the National Retail…

Nordstrom expanding off-price retail footprint

August 11, 2026

Nordstrom will open 20 stores by Nov. 5 with the first two launching Aug. 20.

Real Housewives icon Bethenny Frankel launching Hamptons pop-up

August 11, 2026

Bethenny Frankel, an icon actor in Bravo's "The Real Housewives of New York City," reality show is opening a retail pop-up in the Hamptons, on Long Island, New…

NRS Connects Retailers to Uber Eats

NRS's direct integration provides independent retail stores with seamless access to Uber Eats' delivery marketplace.

Frank Mayer taps Michael Mayer as ops director

August 10, 2026

Frank Mayer, which provides custom kiosks and retail displays, has promoted Michael R. Mayer to operations director.

Vusion acquiring In-Store Media

August 10, 2026

Vusion, a provider of AI-powered digitalization solutions for physical commerce, has signed an agreement to acquire In-Store Media, an in-store retail media…

Best Buy CEO talks AI, small-format focus

August 10, 2026

Best Buy CEO Jason Bonfig, slated to take the helm from current chief Corie Barry this coming fall, is focused on enhancing the customer experience and the…

Defining the role of agentic AI in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It’s rare to go more than a day without industry insight or retailer news that doesn’t involve agentic AI. Despite its great potential to impact CX agentic AI…

Michael’s ‘Ask Mike' AI helper fuels nearly 75K shopper conversations

August 7, 2026

Michaels, a hobby and crafts retailer, launched an AI assistant called "Ask Mike," in the spring and it has fueled nearly 75,000 conversations since its May…