Amazon eyeing role as auto parts retailer, claims report

January 23, 2017

Add auto parts to the ever-growing list of retail business focal points for Amazon.

MaxMedia taps ex-WebMD leader for VP operations role

January 23, 2017

Rodney Sharples is the new VP of operations for MaxMedia and will report to MaxMedia CEO and Founder Keehln Wheeler.

Lululemon taps data intelligence to amplify customer experience, relationship

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The athletic apparel brand is striving to build its human connection with consumers with data analytics.

Customer loyalty requires a retail transformation, reveals IBM study

January 20, 2017

New IBM research reveals retailers must transform fast if they hope to inspire customer loyalty as consumers are busy shopping on their phones, online and in…

Study: Consumers want to be wanted

January 20, 2017

Retailers need to commit to earning a consumer's business as 79 percent of consumers will only buy from brands that provide they care about earning a shopper's…

Target’s digital chief: We’re not technology slackers any longer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If there is one message Target's EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear, it's this: Target is no longer a laggard when…

American Apparel lays off 3,400 after sell-off

January 19, 2017

American Apparel laid off 3,400 workers Monday following a bankruptcy sale to Gildan Activeware.

Supervalu taps former Target leader for VP role

January 19, 2017

Anne Dament, a former Target senior merchandising leader, is the new senior VP of retail, merchandising and marketing for Supervalu Inc.

Brick-and-mortar store experience worse than washing dishes for many consumers

January 19, 2017

One third of consumers would rather wash dishes than hit a retail store and 40 percent view shopping in a brick-and-mortar retailer as a chore.

Customer success is the key to business growth

Typically the responsibility for customer service is split amongst various in-house teams and there is no overarching coordinated system to manage it. A…

Samsung: King of the IoT?

by Will Hernandez — Editor, NetWorld Media Group

Samsung did its part last year to bring IoT into more U.S. homes, particularly with the introduction of the "Family Hub" smart refrigerator. However, at the…

Most gift recipients lie about liking gifts, survey reveals

January 17, 2017

If you think grandma really loved that sweater or Dad was truly happy about the new slippers, think again.

Bluecore taps ex-Oracle data cloud guru as COO

January 16, 2017

Rob Holland, formerly Datalogix and Oracle general manager, is now the first chief operating officer for Bluecore, a real-time interaction management platform…

UX university: 4 retailers getting the user experience right

Customer loyalty requires more than offering a customer a free coffee every time they buy 10. There’s no middle ground any longer as user experience is key for…

Holiday trends report reveals online growth, greater ecommerce traction

January 13, 2017

Total holiday season spend in 2016 beat out 2015 with growth jumping from 1.8 percent in 2015 to 4.7 percent in 2016, according to First Data’s updated Holiday…

ICX Association looks to ‘elevate’ the state of customer experience with annual awards

January 13, 2017

Nomination deadline for the association's annual awards is March 15, 2017.

Staging an experiential marketing encore, the Bloomingdale's, Brooks Brothers way

by Bryan Pearson — President, LoyaltyOne

There's no business like show business, and retailers are vying to get in on the act. More merchants are turning to Broadway in their ongoing play for…

Macy's kicks off cost efficiency, streamlining strategy

January 12, 2017

In a quest to boost cost efficiency and streamline its store portfolio, Macy's will close about 100 locations by August of this year, according to a press…

Omnichannel retailers big winners in holiday season

January 12, 2017

Retailers with an omnichannel strategy enjoyed a robust return-on-investment this holiday season as consumers spent 16 percent more on holiday purchases in…

5 key success factors for 'omnichannel as the new normal'

by Chris Petersen — Owner, IMS

Chris H. Petersen explains why assorting the hottest products is not enough to win today's consumers.