Casper striving to flip mattress industry into new retail realm

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Casper Co-Founder and CEO Philip Krim is forging a new retail approach in the legacy business of selling mattresses, and he's isn't about to lie down and…

Report: Consumers love to be mobile when shopping

June 1, 2016

Today's retail consumers love to mix technology and in-store visits, especially when it comes to big purchases and conduct product research online while in a…

The siren song of demand: Oculus Rift's run to market

by Bryan Pearson — President, LoyaltyOne

The sudden availability of Oculus Rift 3-D goggles in Best Buy may delight some shoppers, but it is creating another kind of rift among customers awaiting…

Neiman Marcus shoppers can now charge in more ways than one

June 1, 2016

Neiman Marcus wants to make sure customers can enjoy mobile devices while shopping and is deploying phone charging stations nationwide to make it happen.

Cross-Merchandise bulky product with new pocket merchandising strip

Cross-merchandise bulky product with the new Shipflat® Pocket Merchandising Strip from FFR Merchandising.

Personalized email content campaigns focus of new partnership

May 31, 2016

Bluecore and Olapic are partnering up to provide retailers with an authentic, real-time personalized email campaign option, featuring user-generated content…

New brand leaders taking helm at Abercrombie & Fitch

May 31, 2016

Abercrombie & Fitch has named two new brand presidents.

Forgoing clicks and betting on bricks: What's the story?

by Chris Petersen — Owner, IMS

NYC-based Story and the five ways it beats e-tailers.

Amazon opening second fulfillment center in Joliet

May 27, 2016

As part of its drive to speed product delivery Amazon is opening its second fulfillment center in Joliet, Illinois.

McDonald's strives to boost customer experience, all the way down to the bun

May 27, 2016

McDonald's is tweaking menu offerings and revamping service to make the customer happier, and the effort involves everything from longer toasted buns to the…

Digital marketing spend to jump big by 2020

May 27, 2016

A new Juniper Research study predicts spend on digital retail marketing will double by 2020, hitting $362 billion. Spend hit $174 billion last year, according…

10 things retail leaders will take away from the Interactive Customer Experience Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Interactive Customer Experience Summit, being held June 1-3 at the Four Seasons Resort and Club Dallas at Las Colinas, is one of the top ICX industry…

CVS Pharmacy moves to shred paper receipts with digital experience

May 26, 2016

CVS consumers won't be stuffing 20-inch cash register receipts into wallets for much longer as the retailer is moving to replace the traditional check-out…

Retailers can now hire on college-trained VR professionals

May 26, 2016

Illustrating the accelerating interest in virtual reality technology, the University of Arkansas is graduating its first class of VR professionals.

Omnichannel retailer aims to give beauty industry a complete makeover

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.

Lowe's RONA acquisition is a growth strategy move

May 25, 2016

Lowe's $2.4 billion acquisition of RONA, one of Canada's biggest home improvement retailers, is a growth strategy move, which will give Lowe's 529 store…

Survey: It's time to get personal with loyalty programs

May 25, 2016

Middle class consumers are expecting more than the traditional retail loyalty program and a personal touch to loyalty strategies can prove lucrative, according…

Stylish display with Quick Sign changes: New Chalkboard Crates from FFR

Highlight feature products and quickly make sign changes with FFR Merchandising’s new Chalkboard Crates.

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…

Apple's Union Square store is anything but square when it comes to design

May 24, 2016

It took two years but Apple's newly designed Union Square store in San Francisco is open for business and reflects the long-admired Apple design and flair.