Tips, advice on inspiring innovation in the retail environment

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive…

Burberry chief feels economic pain as much as UK retailer

June 8, 2016

Burberry Group, the U.K.'s top luxury goods vendor, had a bit of a rough 2015 in terms of sales and revenue and so did its top leader in terms of annual…

Online apparel retailer stitching up a data-driven customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…

Uber updates driver app to boost experience

June 8, 2016

Just about six months after marking down pricing for customers in more than a few cities, Uber is updating its app with enhanced features for its drivers.

Vacation, tablet are top Father's Day wants, reveals survey

June 7, 2016

A chance to get away and relax, or a new tablet device, are the top wants when it comes to Father's Day this year.

Interactive Kiosks Draw in O2O Sales for Department Stores

Physical stores have been in head-to-head competition with online retailers for customers. To bolster the multi-channel presence, a department store chain in…

10 'Big Ideas' from ICX Summit 2016

by Christopher Hall — w, t

Take a run through this Top 10 list of some of the most thought-provoking and attention-grabbing ideas highlighted at the recent Interactive Customer…

Staples chief taking leave, veteran leader hired on as interim

June 6, 2016

Ron Sargent, current Staples CEO, is leaving the post next week after being at the retailer’s helm for 14 years.

Survey: Big disconnect between retailers, consumers in play

June 6, 2016

The physical retail store experience rates tops in terms of retailer focus but personalizing the experience is not getting as much attention. In fact, just 2…

Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and…

Mark Cuban goodies hit the Amazon Exclusives store

June 6, 2016

The Mark Cuban Collection, boasting more than 100 products, including some from the TV show Shark Tank, is now available on Amazon.

J. Crewsing into CEO branding: What Mickey Drexler can learn from Loblaw, REI

by Bryan Pearson — President, LoyaltyOne

In his personal letter to shoppers, J. Crew CEO Mickey Drexler appears to be backing his brand promise with a personal promise. But if he wants to be a branded…

Best Buy shuffles leadership in succession effort

June 3, 2016

Electronics retailer Best Buy will have a new chief administrator and financial officer come June 14.

Outdoor gear retailer deploys tougher encryption for card transactions

June 3, 2016

Cabela's is shoring up credit and charge card transaction security with a new Point-to-Point Encryption solution from Ingenico Group. The technology, which is…

ICX Association honors best interactive customer experience tech at Elevate Awards 2016

The ICX Association last night honored excellence in interactive customer experience technologies with its 2016 Elevate Awards.

Data deals: 9 little-known but highly profitable retail insights

by Bryan Pearson — President, LoyaltyOne

The combination of customer insights available today produces clearer understanding than ever. These nine "“gee whiz"insights should cause grocery retailers to…

Indiana, Kentucky home to new Meijer supercenters

June 2, 2016

Meijer has opened two new supercenters, spanning 192,000 square feet each, in Evansville, Indiana and Owensboro, Kentucky.

Luxury retailer expands loyalty program to include online and offline purchases

June 2, 2016

Nordstrom wants to reward all its customers, no matter which venue they take in paying for a purchase. The luxury retailer is expanding its loyalty program…

Top 5 values of customer counting

Analyzing the flux between the number of shoppers and transactions provides possible explanations as to why people enter stores with an intent, or openness, to…

Financials pose a pretty picture for Ulta Beauty

June 2, 2016

In stark comparison to other retail financial reports of late, Ulta Beauty is enjoying robust sales, and the shiny outlook is prompting the beauty retailer to…