Metrigy research analyst shares insight on improving retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…

Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.

Many retail associates concerned about personal safety

December 12, 2023

Many retail associates and managers view safety incidents on the rise in their stores and that nearly two out of three workers are at least somewhat concerned…

Mass retailers, online stores top toy shopper spots

December 12, 2023

A good majority, 81%, of those planning to buy toys and games this holiday season plan to hit a mass retailer, such as Walmart and Target, and 80% will shop at…

Why ‘tech anxiety’ is keeping retailers up at night

by Nate Ley — Senior Director and Retail Portfolio Lead, Kin + Carta

‘Tech anxiety’ is growing, and with the rapid pace of advancements in technology, retailers are going to have to change how they operate.

Holiday retail sales kicked off strong in November

December 12, 2023

The first half of the holiday season brought a strong retail sales gain, according to the CNBC/NRF Retail Monitor report, released by National Retail…

Sporting goods retailer deploys Teamwork Commerce POS

December 11, 2023

Innovasport, a sporting goods retailer in Mexico, has deployed the Teamwork Commerce POS solution across the retailer's 250-plus locations.

Amazon testing a humanoid robot for warehouse operations

December 11, 2023

Amazon is testing Digit, a bipedal robot built by Agility Robotics, in a collaborative work environment in its warehouses.

Preparing for the ‘Zero Consumer’ this holiday season: What retailers need to know about the ‘Retail Reset’

by Cynthia Sener — President, Go to Market, Chatmeter

With the holiday season upon us, businesses must brace themselves for a new type of customer—the "Zero Consumer." This is a consumer who demands a…

PwC leader talks robust holiday season spend, consumer trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…

Pandora partners with o9 Solutions to enhance retail planning processes

December 11, 2023

Jewelry brand Pandora is teaming with o9 Solutions, an AI software platform provider, to improve its retail planning and manufacturing processes.

Home Depot's tech fellow shares computer vision strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.

Armani Group expands ON partnership

December 8, 2023

Armani Group, a fashion and luxury goods company, is expanding its partnership with ON, a AI chat platform powering generative AI experiences, to include its…

Philadelphia Eagles launch autonomous ‘On the Fly’ Express Shops at home field

December 8, 2023

The Philadelphia Eagles have opened two "On the Fly" Express Shops featuring AI-powered computer vision technology for a cashierless experience.

Consumers prioritizing experiences over product purchases

December 8, 2023

Just under half, 42%, of consumers are prioritizing spending on experiences rather than possessions and nearly half, 49%, are confident their financial…

A Retailer’s Guide to CX Optimization

Discover how successful retailers are improving CX, and come away with a clear understanding of the strategies they have for creating personalized and…

Presented by NICE

Hardware chain taps Upside for digital customer engagement

December 7, 2023

The Aubuchon Company, a fourth-generation family-owned hardware chain is teaming up with Upside, a digital marketplace, to offer cash back opportunities and…

Amazon selling cars come 2024

December 7, 2023

Amazon plans to be selling cars online, with finance package offerings, come 2024, according to a press release from Auto Link, a fintech and marketing company.

Pet Supermarket taps retail veteran as CEO

December 7, 2023

Rich Tannenbaum has been named as CEO for Pet Supermarket, a pet supply retailer with over 225 locations.

Convenience and fuel retail trends to watch

As the year closes out, and 2024 budgets are finalized, the c-store industry will likely see more plans announced for the installation of self-service…