Older consumers are back big time in brick-and-mortar stores

December 6, 2023

Shoppers 55 and older have returned to brick-and-mortar stores in significant numbers, the lone demographic to do so in the post pandemic retail environment.

Gift cards trends to ring in the New Year

by Jason Wolfe — Founder and CEO, The Wolfe Companies

Gift Card Granny’s 2023 survey shares the latest trends in gift card usage and retail preferences.

Retailer rolls out in-store robotics to improve operational efficiency

December 6, 2023

Stine LLC is rolling out in-store robotics from Badger Technologies within stores to detect out-of-stock products and improve price-tag accuracy.

When it comes to brand merch it's all about the memories

December 5, 2023

Nearly half of American consumers who shop branded merchandise are being spurred by memories. Memories are the primary motivator as 45% of consumers buy merch…

Party City launches digital party planning experience

December 5, 2023

Party City is now home to Party + Marketplace, a digital party planning experience that offers Party City products with local vendor services.

British consumers like phone most when it comes to customer support

December 5, 2023

When it comes to customer support in the U.K., consumers like the traditional phone call compared to email and 69% will dial first before trying another…

How retailers are reinventing physical storefronts

by Mayank Ranjan — SVP & Regional Head – Consumer, Retail & Logistics at Infosys, Infosys

The shopping experience has dramatically changed over the past two decades, with a merging of the in-store and online experiences. Retailers who understand…

Ikea doling out $54M in bonus pay

December 4, 2023

Ikea plans to deliver $54.5 million in bonus payouts to workers given a record-high sales year.

Free webinar offers tips, guidance for optimizing retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…

Fuel/c-store chain to deploy self-checkout kiosks

December 4, 2023

Kwik Trip, a La Crosse, Wisconsin- based fuel and convenience store chain, will install two self-checkout kiosks at all new locations, according to a wisn.com…

Best Buy joins DoorDash commerce platform

December 1, 2023

Electronics retailer Best Buy is now on the DoorDash commerce platform.

How can banks improve customer communication?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Are banks communicating effectively? How are they reaching underserved populations? Mack Turner, president and owner of Mack Turner Consulting and Insights…

12 days of Christmas gifts hit an all-time price high

December 1, 2023

If the gifts cited in the "Twelve Days of Christmas" song are on the holiday buying list this year be prepared to spend more than ever.

Simplifying the retail shopping experience: A pathway to enhanced customer loyalty

How do you cater to the diverse customer preferences and needs without diluting your brand consistency? Take a look at how major companies are simplifying the…

Reducing friction in customer experience: 6 strategies to boost online retail conversions

Embracing innovation in the customer experience has become a critical determinant of success in today's competitive retail market. Here we share six key…

It’s That Time Of Year: Is Your Retail POS Technology Ready For Holiday Pop-Up Shops?

If you’re selling products at a holiday pop-up shop or market this year, the right retail POS technology can make all the difference.

Holiday weekend drew 200M shoppers

November 30, 2023

The holiday weekend, from Thanksgiving through Cyber Monday, drew a record-setting 200.4 million consumers – beating last year's record of 196.7 million…

Scheidt & Bachmann debuts self-checkout kiosk at fuel station

November 30, 2023

Scheidt & Bachmann GmbH, a Monchengladbach, Germany-based manufacturer of ticketing systems, parking solutions, EV charging stations and self-serve kiosks…

Standard AI expands retail platform to cover food, tobacco, beer

November 30, 2023

Standard AI, a San Francisco-based provider of AI powered retail self-checkout technology, has extended its Vision platform to include the tobacco, beer and…

How consolidation helps retailers expand payment options, reduce costs, enhance customer experiences

In consolidating payment providers retailers can reduce operational costs and technical complexity, and enhance customer experiences.