NetWorld Alliance publishes introductory guide to self-service and kiosk usability

July 6, 2011

LOUISVILLE, Ky. – NetWorld Alliance, publisher of Kiosk Marketplace and other B-to-B news and information portals, has published "Executive Briefing…

You know your brand stinks when the government adds regulations

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

The U.S. Department of Transportation has issued new rules for the airline industry including price disclosures and cash penalties for a variety of airline…

Transaction Wireless secures patent for social gifting tech for Facebook

July 5, 2011

Transaction Wireless, a provider of multi-channel digital gift card and integrated marketing solutions, announced today that it has been granted a United…

No clear winners in wake of Durbin Amendment final rule

by Kim Williams — Reporter, NetWorld Alliance

Both sides claim the consumer will bear the burden.

Top 100: 33. Behavioral targeting

The constant deluge of user-generated content churned out by users of Facebook, Twitter and YouTube is nothing less than a behavioral marketer's dream come…

Top 100: 32. Quick response (QR) codes

Almost everyone could tell at first glance that those funky, oversized, Rorschach-looking QR Codes (short for "Quick Response") were going to be the next cool…

You have got to hit the customer

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

No, not literally! Although while hitting customers would obviously be bad for business, it would give you a chance to build a relationship with Bubba the Bail…

Survey: Retailers unsatisfied with cross-channel abilities

Only 21 percent of retailers are satisfied with their ability to deliver across channels.

Interactive window displays debut in UK

July 4, 2011

Hidden Creative, a Manchester, UK creative agency, has unveiled the newest in window displays: a fully interactive display that window shoppers control with…

Canadian Tire adds mobile shopping app, digital signage kiosks

July 4, 2011

According to Retail Info Systems News, 1,200-store general merchandise retailer Canadian Tire is testing both a personalized location-based mobile shopping app…

Custom men's fashion meets the house call

July 4, 2011

A story in the Centre Daily Times from State College, Penn. highlights the growth of J. Hilburn, a men’s clothier that specializes in bespoke shirts and…

AMA to take action on insurers steering patients to retail clinics

July 4, 2011

The American Medical Association is getting tougher with insurers, according to American Medical News, the organizations news publication. The AMA has had a…

Help the front line right the wrong

by Jeanne Bliss — Founder, CustomerBliss

Alma Rettew bought a holiday gift for a friend, and asked L.L. Bean, whom she bought it from, to get it to her friend on a specific date (the company has a…

No teller of loyalty

by Lisa Biank Fasig — Director, JZMcBride and Associates

Got a surprising piece of news in the mail recently from my bank. Effective July 1, it said, I will no longer be able to earn reward points on purchases made…

Foursquare and American Express

by Jim Joseph — President, Lippe Taylor

I think a new day may just be beginning for location-based social media. Late last week Foursquare announced a new partnership with American Express…

Federal Reserve issues final rule on Durbin Amendment

June 29, 2011

Yesterday, around 3:30 p.m., the Federal Reserve issued its final rule on the Durbin amendment. The rule fixes the price of debit interchange at 21 cents per…

Boomtownrack.com now offers local apparel shopping by neighborhood and zip code

June 29, 2011

Boomtownrack.com is a local online marketplace focusing specifically on independent apparel boutiques in the Chicago area. Boomtownrack.com uses location based…

The Gap to place first stores in North Africa

June 29, 2011

Gap Inc. announced it will open its first stores in Africa. The company will open a Gap store in Egypt in July and Gap and Banana Republic stores in Morocco in…

Dassault Systèmes announces new release of 3D design software

June 29, 2011

Dassault Systèmes announced it has made available Release 2012 of its Version 6 Computer Aided Three-dimensional Interactive Application (CATIA). The new…

OpinionLab adds mobile, QR support to VOC program

June 28, 2011

OpinionLab, provider of voice-of-customer (VOC) listening technologies, has extended its mobile customer feedback tools to make it even easier for consumers to…