News & Media
Southwest CEO: Holidays won’t be ruined this year
December 18, 2023
Southwest Airlines CEO Bob Jordan has declared there won't be a repeat of last year's operational crisis that impacted thousands of customers during the…
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How consumers are saving during peak holiday season
by Trey Loughran — CEO, Purchasing Power
It's not that consumers have been avoiding steps to prepare for holiday demands. More than half of respondents surveyed (54%) said they save throughout the…
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Shoppers say scent, music make shopping enjoyable
December 15, 2023
When it comes to the retail shopping environment a good number of consumers, 85%, say scent helps create a enjoyable in-store experience and 70% say the same…
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How brands can drive customer engagement, loyalty in the digital age
by Vipin Porwal — CEO and founder, Smarty
Standing out in the digital age requires brands to go the extra mile with their online presence. That means prioritizing customers and giving them an…
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Super Saturday will be a super shopping day
December 15, 2023
The last Saturday before Christmas, Dec. 23, will be a big day for shoppers, according to the National Retail Federation with an expected 142 million consumers…
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Swarovski debuts largest-ever flagship
December 14, 2023
Luxury jewelry retailer Swarovski has opened the doors to its largest ever flagship and the store is on New York's Fifth Avenue.
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Decoding the consumer wallet: Spending trends shaping e-commerce
by Rick Sunzeri — Director of Enterprise and Sales, ClearSale
Success in the e-commerce competition depends on understanding what matters most to online shoppers now and meeting those expectations.
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NCR Voyix tops in new POS installations
December 14, 2023
When it comes to POS software providers NCR Voyix has been recognized as the number one global POS software supplier in both total and new restaurant…
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Holiday shoppers taking time in purchasing, showing greater interaction
December 13, 2023
This holiday season's shopper is five times as likely to click on retailers' product recommendations, and 81% more likely to click on personalized content.
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Experience key to how retailers should prepare for the holiday season
by Ken Colbert — General Manager, DiveShop360
This year, a majority of Americans (92%) say they would rather receive experiences over physical gifts, setting the tone for what retailers can expect in the…
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Online grocery market to hit $740.8B by 2027
December 13, 2023
The global online grocery market is expected to enjoy "significant" growth between now and 2027, with an estimated annual growth rate of 13.14% and hitting…
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Metrigy research analyst shares insight on improving retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…
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Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.
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Many retail associates concerned about personal safety
December 12, 2023
Many retail associates and managers view safety incidents on the rise in their stores and that nearly two out of three workers are at least somewhat concerned…
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Mass retailers, online stores top toy shopper spots
December 12, 2023
A good majority, 81%, of those planning to buy toys and games this holiday season plan to hit a mass retailer, such as Walmart and Target, and 80% will shop at…
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Why ‘tech anxiety’ is keeping retailers up at night
by Nate Ley — Senior Director and Retail Portfolio Lead, Kin + Carta
‘Tech anxiety’ is growing, and with the rapid pace of advancements in technology, retailers are going to have to change how they operate.
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Holiday retail sales kicked off strong in November
December 12, 2023
The first half of the holiday season brought a strong retail sales gain, according to the CNBC/NRF Retail Monitor report, released by National Retail…
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Sporting goods retailer deploys Teamwork Commerce POS
December 11, 2023
Innovasport, a sporting goods retailer in Mexico, has deployed the Teamwork Commerce POS solution across the retailer's 250-plus locations.
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Amazon testing a humanoid robot for warehouse operations
December 11, 2023
Amazon is testing Digit, a bipedal robot built by Agility Robotics, in a collaborative work environment in its warehouses.
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Preparing for the ‘Zero Consumer’ this holiday season: What retailers need to know about the ‘Retail Reset’
by Cynthia Sener — President, Go to Market, Chatmeter
With the holiday season upon us, businesses must brace themselves for a new type of customer—the "Zero Consumer." This is a consumer who demands a…
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