PwC leader talks robust holiday season spend, consumer trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…

Pandora partners with o9 Solutions to enhance retail planning processes

December 11, 2023

Jewelry brand Pandora is teaming with o9 Solutions, an AI software platform provider, to improve its retail planning and manufacturing processes.

Home Depot's tech fellow shares computer vision strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.

Armani Group expands ON partnership

December 8, 2023

Armani Group, a fashion and luxury goods company, is expanding its partnership with ON, a AI chat platform powering generative AI experiences, to include its…

Philadelphia Eagles launch autonomous ‘On the Fly’ Express Shops at home field

December 8, 2023

The Philadelphia Eagles have opened two "On the Fly" Express Shops featuring AI-powered computer vision technology for a cashierless experience.

Consumers prioritizing experiences over product purchases

December 8, 2023

Just under half, 42%, of consumers are prioritizing spending on experiences rather than possessions and nearly half, 49%, are confident their financial…

A Retailer’s Guide to CX Optimization

Discover how successful retailers are improving CX, and come away with a clear understanding of the strategies they have for creating personalized and…

Presented by NICE

Hardware chain taps Upside for digital customer engagement

December 7, 2023

The Aubuchon Company, a fourth-generation family-owned hardware chain is teaming up with Upside, a digital marketplace, to offer cash back opportunities and…

Amazon selling cars come 2024

December 7, 2023

Amazon plans to be selling cars online, with finance package offerings, come 2024, according to a press release from Auto Link, a fintech and marketing company.

Pet Supermarket taps retail veteran as CEO

December 7, 2023

Rich Tannenbaum has been named as CEO for Pet Supermarket, a pet supply retailer with over 225 locations.

Convenience and fuel retail trends to watch

As the year closes out, and 2024 budgets are finalized, the c-store industry will likely see more plans announced for the installation of self-service…

Older consumers are back big time in brick-and-mortar stores

December 6, 2023

Shoppers 55 and older have returned to brick-and-mortar stores in significant numbers, the lone demographic to do so in the post pandemic retail environment.

Gift cards trends to ring in the New Year

by Jason Wolfe — Founder and CEO, The Wolfe Companies

Gift Card Granny’s 2023 survey shares the latest trends in gift card usage and retail preferences.

Retailer rolls out in-store robotics to improve operational efficiency

December 6, 2023

Stine LLC is rolling out in-store robotics from Badger Technologies within stores to detect out-of-stock products and improve price-tag accuracy.

When it comes to brand merch it's all about the memories

December 5, 2023

Nearly half of American consumers who shop branded merchandise are being spurred by memories. Memories are the primary motivator as 45% of consumers buy merch…

Party City launches digital party planning experience

December 5, 2023

Party City is now home to Party + Marketplace, a digital party planning experience that offers Party City products with local vendor services.

British consumers like phone most when it comes to customer support

December 5, 2023

When it comes to customer support in the U.K., consumers like the traditional phone call compared to email and 69% will dial first before trying another…

How retailers are reinventing physical storefronts

by Mayank Ranjan — SVP & Regional Head – Consumer, Retail & Logistics at Infosys, Infosys

The shopping experience has dramatically changed over the past two decades, with a merging of the in-store and online experiences. Retailers who understand…

Ikea doling out $54M in bonus pay

December 4, 2023

Ikea plans to deliver $54.5 million in bonus payouts to workers given a record-high sales year.

Free webinar offers tips, guidance for optimizing retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…