Southwest enhances Rapid Rewards program

October 24, 2023

Southwest Airlines Co. is enhancing its loyalty program, Rapid Rewards, making it easier to earn tier status, awarding A-List preferred members with up to two…

How retailers can digitally transform the voice channel to increase answer rates

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

When retailers provide more brand information on an incoming call screen, it engenders trust in the call and engages customers to answer. This trust helps…

Chatmeter Named to Inc.’s Second Annual Power Partner Awards

Inc. Business Media announced the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting…

Stop & Shop debuts coupon access kiosks

October 23, 2023

Stop & Shop Supermarket Co., based in Quincy, Massachusetts, has installed coupon kiosks called Savings Stations at select stores where shoppers can…

Marshalls debuts experiential social club

October 23, 2023

Marshalls is launching an experiential social club to give women access to resources, tools and community to help achieve ambitions and boost self-worth.

Achieving e-commerce excellence in operations

by Mark Simon — Vice President, Strategy, Celigo

If e-commerce retailers want to capitalize on the internet-savvy consumers of today, they must adopt a new customer experience strategy to capture customers.

Caleres taps Bluecore for digital, customer-centric transformation

October 20, 2023

Footwear retailer Caleres is deploying the Bluecore shopper identification and customer movement solution across its brand portfolio in an effort to help…

Free shipping, discounts propel online shopping

October 19, 2023

E-commerce incentives are playing a big role in online consumer behavior with free shipping and discounts ranking high when it comes to what inspires online…

The how, why, where of the metaverse in retail

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.

5 reasons for implementing automated BOPIS kiosks

by Lisette Soop — Marketing Specialist, Cleveron AS

By using automated parcel units, retailers can save money and offer customers a reliable safe and convenient delivery option.

Retailers busy digitizing but inventory accuracy still a bit low

October 19, 2023

Over half, 54%, of retailers report that customers can buy in-store and return on line, a small spike from 50% in 2022, and if a product is out of stock…

Most US consumers see value in chatbots

October 19, 2023

A good number of U.S. consumers, 74%, are interested in getting more accurate product data thanks to generative AI as 50% view product detail gathering as a…

What’s hot with self service innovation? Don’t miss December Summit

October 18, 2023

In the ever-changing world of self service, innovations such as artificial intelligence, machine learning and 5G telemetry are just some of the technologies…

How retail associate happiness plays into customer, employee experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…

Midwest grocery taps Takeoff Technologies to drive online ordering efficiency

October 18, 2023

Hy-Vee Inc., an employee-owned grocery retailer serving the Midwest, is deploying micro fulfillment technology from Takeoff Technologies, an e-grocery solution…

Dollar General former CEO returns

October 18, 2023

Todd Vasos, who served as Dollar General CEO for seven years before retiring last year, is now back at the helm.

Walmart closing for Thanksgiving Day

October 18, 2023

For the fourth year straight Walmart is closing stores for the Thanksgiving holiday this year.

Walmart GoLocal names Rina Hurst as VP

October 17, 2023

Rina Hurst has been named vice president of Walmart GoLocal, the retailer's delivery service platform.

How to recruit, hone tech savvy store associates

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…

Creating an engaging customer experience with an authentic brand voice

by Fara Haron — Regional CEO, Majorel

Although a seemingly straightforward task, selecting a voice to represent your company takes time and thought. With more options arriving every day…