How to drive a successful customer experience strategy

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer…

Consumers being cautious with holiday spending

October 10, 2023

Holiday shoppers expect to spend the same this year as last but the economy and personal finance concerns are impacting purchase intentions.

Self-order at c-store gas pump makes for dynamic shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…

Uber launches return product delivery service

October 10, 2023

Food and a ride are not the only things Uber is providing to users. The ride share company, which also runs Uber Eats, is now providing item return services.

Juxta debuts autonomous store in Colorado, will expand to Georgia

October 10, 2023

Juxta, a provider of pre-assembled, autonomously retail stores, has signed its first retail partners, according to a press release.

Amazon taps Shift4 for checkout-free shopping

October 9, 2023

Shift4, a provider of payments and commerce technology, has implemented its VenueNext solution with Amazon's Just Walk Out technology for a seamless shopping…

Amazon Prime Big Deal Days may beat Cyber Monday but not Prime Day

October 9, 2023

Amazon's second big sale this year, Prime Big Deal Days, may well beat Cyber Monday in terms of consumer activity but it likely won't be Amazon's first big…

Global e-commerce market to hit $9.3T by 2027

October 9, 2023

The global e-commerce market will be worth $9.3 trillion in four years, according to a GlobalData forecast.

Object Recognition for Big IR Touchscreens

Object recognition is now also possible on display sizes of 86 and 98 inches. The new technology developed by eyefactive works on touch screens with infrared…

Wawa planning 40 stores with Kentucky expansion

October 6, 2023

Wawa, a convenience retail chain, pans to open 40 stores with its expansion into Kentucky in the next eight to 10 years.

Amazon, Walmart, Target top holiday shopping destinations

October 6, 2023

Consumers will be spending a healthy amount this holiday season, $958 per person, and the top three retailers to be hit will be Amazon, Walmart and Target.

La-Z-Boy's updated AR strategy drives immersive experience

October 6, 2023

A next-gen 3D AR initiative on La-Z-Boy's online site is finding fans as there has been a 150%-plus jump in shoppers using its 3D product exploration tool.

British fashion retailer taps NewStore for digital transformation journey

October 5, 2023

AllSaints, a fashion retailer based in East London, has deployed a mobile point of sale, from NewStore, in more than 200 stores around the world.

Enhancing customer experiences with location-based technology

by Todd Nicholson — Product Marketing Director, Juniper Networks

Location-based services technology has the potential to revolutionize the retail industry, providing retailers with a powerful tool to enhance the customer…

Loyalty programs paying off for c-stores

October 5, 2023

A convenience store loyalty program can deliver a 12% higher check, and loyalty members, across any rewards program.

Digital signage software market to exceed $7B by 2032

October 5, 2023

The digital signage software market will exceed $7 billion by 2032 thanks to an annual growth rate of 21.3%, according to "Digital Signage Software Market," a…

Retail crime cost over $112B in 2022

October 4, 2023

Merchandise shrink due to retail crime racked up $112.1 billion in losses for retailers, according to the National Retail Federation.

Need a checkup? Hit up Costco

October 4, 2023

Costco is offering an online health checkup for under $30 thanks to a partnership with direct-to-consumer healthcare marketplace Sesame.

Unleash Imagination: Guiding Customers to Discover Inspiring LEGO Sets on Every Retail Partner Channel

LEGO® has embarked on a journey to develop a scalable solution that will revolutionize the way you find and choose LEGO® sets, ensuring an unparalleled…

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NRF lauds Supreme Court decision to hear swipe fee case

October 4, 2023

The National Retail Federation welcomed the U.S. Supreme Court's recent decision to hear a lawsuit seeking to have the Federal Reserve lower its 12-year-old…