Optoro debuts Home Pick-ups service for retailers

July 20, 2023

Optoro, a returns management software provider, has debuted the Home Pick-ups returns solution to its Express Returns solution.

The value of click and collect experiences

by Bobby Marhamat — CEO, Raydiant

Part of a great in-store experience is click and collect which has gained in popularity as an easy, low-interaction way for customers to purchase items online…

Tanger Outlets refreshes loyalty program, debuts app

July 20, 2023

Tanger Outlets has launched a refreshed TangerClub guest loyalty program as well as an all-new mobile app.

Consumers expect to spend more in back-to-school shopping

July 19, 2023

Consumers shopping for back-to-school items will spend 15.7% more this year compared to 2022, according to a JLL survey.

Canadian consumers embracing digital payments

July 19, 2023

Young consumers in Canada are rapidly embracing non-traditional digital payments much more than their older counterparts in the 55 and older range.

Consumers want a quality product return experience

July 19, 2023

Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.

Foot Locker taps AI, text analytics to boost customer experience

July 18, 2023

Foot Locker is deploying InMoment's Spotlight web-based intelligence applications to gain greater visibility and analysis of text-based feedback data.

At the Watercooler with Ferran Gállego of Code Factory

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ferran Gállego, CTO at Code Factory, is passionate about creating intuitive user experiences and a big believer that voice interfaces aren’t just for…

The promise of bots will take more than ChatGPT

by Daniel Rodriguez — Chief Marketing Officer, Simplr

ChatGPT, while incredibly powerful, has been shown to have a number of fundamental flaws when put in customer-facing situations.

Back-to-school shopping may be a record-setting event

July 18, 2023

Consumers are predicted to spend $41.5 billion for back-to-school shopping — a record setting event given spend will be up $36.9 billion over 2022 and will…

Product assortment customization can pay off

July 17, 2023

Retailers creating artificial intelligence customer-centric product assortments can boost incremental sales growth, nearly 1% to 2% more than assortments that…

Dave Wurm promoted to chief sales officer at Networld Media Group

July 17, 2023

Dave Wurm has been named chief sales officer for Networld Media Group, a B2B and B2C publisher of websites based in Louisville, Kentucky, according to a press…

Target working to expand next-day delivery reach

July 17, 2023

Target has debuted its newest supply chain facility, the Target Last Mile Delivery extension, close to a store location in Smyrna, Georgia.

Luxury retailers aim to spend big on tech

July 17, 2023

Luxury goods retailers are aiming to boost spending on tech big time over the next three years and push hard on the e-commerce front.

3 things to do now to prepare your business for the holiday rush

The holidays can be one of the most challenging yet fruitful times of the year for retailers as they strive to end the year on a high note. And right now, in…

Target taps Lisa Roath as CMO

July 14, 2023

Lisa Roath has been named executive VP and chief marketing officer for Target Corp.

Consumers crave convenience when it comes to checkout

July 14, 2023

A hefty number of consumers, 65%, would like to purchase directly from a link in-content and are highly motivated by online content.

For better loyalty, focus on the customer experience not just a point program

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

By shifting the focus of the loyalty program from points to better experiences, brands can instill the kind of customer loyalty that grows in strength and…

Crocs, Obsess team on virtual shopping experience

July 14, 2023

Casual footwear retailer Cros and Obsess, an experiential 3D e-commerce platform, have teamed up on a virtual Kibbitz shopping experience.

Staples now serving as Amazon return center

July 13, 2023

Amazon has partnered with Staples to create drop-off locations for product returns.