New demands of chief merchant role require new tools to excel

by Kristin Howell — Global Vice President, Retail Marketing & Merchandising, SAP

When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to…

Walgreens closing 100-plus US stores

July 13, 2023

Pharmacy chain Walgreens will shut 150 stores in the U.S. and 300 in the U.K. due to slower consumer spend and a declining demand for COVID-19 vaccines.

Christmas Tree Shops heading to liquidation

July 12, 2023

Unless a saviour steps up to reverse direction the Christmas Tree Shops retail chain is heading to store liquidation.

NRF: Economy conditions going in right direction

July 12, 2023

The latest insight from the National Retail Federation is one of optimism as the retail group reports economic conditions are "still moving in the right…

Why and how ChatGPT will drive a better customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Learn why the richness of data sets will play a defining role in how ChatGTP integrates into the customer experience.

Dillard’s retail associate never missed a workday in 74 years

July 12, 2023

A Dillard's retail store associate not only never missed a day's work in her 74 years with the retailer, she retired a bit later than most — at the age of 90.

Grocer says no to kiosks

July 11, 2023

Sparkle Markets, which operates 18 stores in northeast Ohio, western Pennsylvania and West Virginia, has announced it will not use self-checkout kiosks…

Sam's Club leveraging data to boost customer shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sam’s Club knows real-time insights make for better-informed decision making and, ultimately, boost the customer’s shopping experience.

Customer Story: 6X Training

6X Training, sought to modernize their fitness studio and engage members with digital signage. Mandoe's solution provided two displays to greet customers…

Customer Story: Stone Real Estate

A multi-award-winning agency in Victoria, Australia, sought a more dynamic solution to showcase their listings and promotional videos in their sales office.

How retailers are embracing AI

by Kosta Popov — CEO, Cappasity

Here's a look at how top retailers are embracing AI technology.

Havis shares insight with retailers on new security standards

July 11, 2023

Havis Inc, a manufacturer of technology mobility and mounting solutions, has sent out a notice advising retailers of the need to meet new PCI SSC standards…

Amazon Prime Day: Consumers a bit split on value proposition

July 11, 2023

More than half, 52%, of consumers expect to shop on Amazon's Prime Day event, happening July 11-12, but way less view the deals as valuable.

Consumer sentiments not matching up with marketers’ perceptions

July 10, 2023

There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.

Coach retail concept store takes flight

July 10, 2023

High-end accessories retailer Coach has launched a "Coach Airways" retail store housed in a converted Boeing 747 at the Freeport A'Famosa Outlet in Malacca…

Consumers willing to trade info for personalized experience

July 10, 2023

Consumers want control when it comes to brand interactions and will offer up information in exchange for personalized experience and app-enabled conveniences.

Costco cracking down on membership card sharing at self-checkout kiosks

July 7, 2023

Costco shoppers will have a new self-checkout experience as the wholesaler is reportedly going to ask for photo identification as well as the membership card…

Overstock.com now Bed Bath & Beyond

July 7, 2023

Online retailer Overstock.com is now Bed Bath & Beyond after acquiring the bankrupt retailer's name, loyalty program and domain for more than $21 million.

Call for nominations for Automation & Self-Service Awards

Formerly known as the Self-Service Innovation Awards, the Automation & Self-Service Awards will be presented during an awards ceremony at the Self-Service…

Five Below taps Kristy Chipman as CFO, treasurer

July 6, 2023

Kristy Chipman has been name chief financial officer and treasurer at Five Below inc., a apparel and accessories brand aimed at the tween and older consumer.