Why the retail return strategy requires a big focus

Retail winners in 2023 will be those who place the customer first.

Batteries Plus advances Atlanta expansion

February 14, 2023

Batteries Plus has opened its two latest locations in the Atlanta area, with stores in Tucker, Georgia and Covington, Georgia.

David’s Bridal launches prom pop-up experience

February 13, 2023

David's Bridal has launched five limited-time pop-up experiences that's all about the prom.

Scottish retailer closing all stores

February 13, 2023

M&Co, a Scottish retailer, is shuttering all its 170 stores and its brand has been bought by AK Retail Holdings which owns several clothing brands. The…

Few consumers aim to spend more this year

February 13, 2023

A hefty number of U.S. consumers are concerned about the economic climate and the concerns are impacting 83% of consumers' spending habits, and just 12% are…

American consumers like humans over chatbots

February 10, 2023

More than two in three, 68%, of Americans have used a customer service chatbot but even more, 77%, view them as frustrating and 88% would rather interact with…

Inflation not cutting hard into consumer spend

February 10, 2023

Inflation and the potential talk of a recession isn't stopping most U.S. consumers from spending this year as 67% plan to spend either the same or more this…

Kwik Stop switches out letter boards for digital signage

February 10, 2023

Kwik Stop, a U.S.-based convenience store operator, is partnering with Watchfire, a LED signage firm, to replace letter boards with digital signage in 2…

Hughes recognized in Gartner Magic Quadrant

February 9, 2023

For the third year in a row, Hughes Network Systems LLC has been named a Challenger in the Gartner Magic Quadrant for managed network services.

Why retailers need to up the delivery experience

At a time when inflation is soaring, competition is high and brand loyalty can be fragile if not actively managed, going the extra mile on customer engagement…

How technology drives frictionless retail to new level

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of shopping technology providers presented innovations that eliminate customer friction during the recent CES show in Las Vegas.

Retail customers ignored during 2022 holiday season

February 9, 2023

Nearly a third of retailers, 28.5%, turned off live chat during the 2022 Black Friday to Cyber Monday weekend, and 40% of pre-sale emails sent to brands by…

Cole Haan taps Aptos One for modern store experience

February 9, 2023

Cole Haan, a footwear and lifestyle accessories brand, is deploying the Aptos One platform to gain greater flexibility in order to deliver new innovations and…

Bed Bath & Beyond adds 150 stores to closing list

February 8, 2023

Bed Bath & Beyond will close an additional 150 stores, just a month shy of announcing it was aiming to close 87 locations.

Gen Z consumers worry about recession, seeking better deals

February 8, 2023

The current economy and a possible recession are weighing heavy on a good number of Gen Z consumers, with 70% reporting that inflation and price increases on…

Alo Yoga debuts virtual reality shopping experience

February 7, 2023

Alo Yoga, an activewear and lifestyle brand, is debuting an immersive digital shopping experience featuring virtual reality, beauty and wellness tutorials…

NRF: Recession unlikely, growth ahead

February 7, 2023

A U.S. recession is unlikely and there will be slight growth this year, according to National Retail Federation Chief Economist Jack Kleinhenz.

How retailers can beat the post-holiday sales slump

by Susan Jeffers — CEO, XY Retail

To beat the post-holiday sales slump, retailers can follow several strategies.

Fashion brand taps Forter for better efficiency, payment processing

February 7, 2023

ChicMe, a Geeko Tech fashion brand in North America and Europe, is deploying Forter's Trust Platform for digital commerce in a quest to improve payment…

Chatbot gets failing grade in CX survey

February 7, 2023

Many companies are failing to deliver a positive chatbot customer experience and more than half of customers view a positive or negative chatbot experience as…