Australian retailer taps Bringg tech for delivery enhancement

February 23, 2023

Australian retailer Coles Group is partnering with Bringg, a delivery platform provider, to boost its customer experience by enhancing its home delivery…

Taking retail AI to the next level

Retailers wanting to take full advantage of AI should be thinking beyond simple AI use cases in e-commerce.

Convenience chain launches check-out free stores

February 21, 2023

Coen Markets Inc., a convenience chain, has launched two check-out free stores. The Amoco store sites, in Oakdale and Southpark, Pennsylvania, are using the…

Amazon to ‘go big’ on physical grocery business

February 21, 2023

Amazon may be laying off nearly 20,000 employees but it has big plans to grow its physical grocery store strategy.

The many reasons why customer needs, expectations are rapidly changing

The definition of a 'good customer experience' today is nowhere as simple or straightforward as it was just a few decades ago.

More consumers want better customer experience

February 21, 2023

More than half, 69%, of consumers want retailers to improve their customer experience, a hefty jump from 35% in 2019 and just about the same number, 61%, judge…

Gen Z playing critical role in retail customer experience strategy

February 20, 2023

Future-proofing the retail customer experience starts with Gen Z as the demographic is increasingly influencing the behavior of older consumers whether they…

General merchandise sales dip in a year

February 20, 2023

Discretionary U.S. general merchandise retail sales revenue in January of this year landed 3% lower than in 2022 and unit sales were down 5% in the same time…

NRF: January sales reveal consumer resiliency

February 20, 2023

The bounce back in retail sales last month reveals the resiliency of consumers, according to the National Retail Federation, which issued a statement noting…

Walmart closing tech hubs

February 17, 2023

Walmart will close three tech hubs, located in Texas, California and Oregon.

Tuesday Morning shuttering lots of stores

February 17, 2023

Retailer Tuesday Morning, which filed for bankruptcy this month, is planning to shutter over half of 487 stores across 40 states.

Amazon driverless strategy takes to the roadway

February 17, 2023

Amazon is testing its Zoox driverless fleet of robotaxis on public roadways.

What retailers need to consider when it comes to pickup lockers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service…

DJ Khaled, Snipes team up on concept store

February 16, 2023

DJ Khaled, a celebrity DJ and streetwear retailer, is teaming with sneaker brand Snipes on a "We The Best Snipes" store in Philadelphia.

Retail sales up in January

February 16, 2023

U.S. retail sales, not including automotive, were up 8.8% in January compared to a year ago, and e-commerce sales were up over 8.4% year over year, according…

UK retailer taps Constructor to personalize shopping experiences

February 16, 2023

Very, a U.K.-based digital retailer, is deploying Constructor's technology, an AI-powered product search and discovery platform for e-commerce companies, to…

FAO Schwarz home to Crazy Creator play experience

February 15, 2023

The FAO Schwarz toy store, in New York City's Rockefeller Center, is home to a "Crazy Creator" play experience created by Crazy Aarons.

Supermarket taps SymphonyAI Retail CPG to modernize merchandise systems

February 15, 2023

Save A Lot, a supermarket chain, is deploying several solutions from SymphonyAI Retail CPG in a quest to modernize and expand its core merchandising systems.

Amazon Go store opens in Washington state

February 15, 2023

Amazon has opened a suburban format Amazon Go store in the Fredrickson area of Puyallup, Washington.

Consumers back in stores but not thrilled with experience

February 14, 2023

Consumers are back in physical retail stores but a good number, 40%, say shopping is "less enjoyable" than it was before the pandemic hit in the spring of 2020.