News & Media
Toshiba taps Kerstin Woods as chief solutions, marketing executive
April 27, 2026
Toshiba America Business Solutions has promoted Kerstin Woods to chief solutions and marketing executive, a new role that underscores the company's continued…
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OOH offers big return on investment for luxury brands
April 27, 2026
Out-of-home advertising gives luxury brands a far greater return on investment than any other advertising channel, according to data from Independent Marketing…
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Home Depot solves Pro customers' top headache with real-time delivery tracker
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Home Depot's live tracking tool, available via Home Depot’s website and app, solves what had been a big issue for its Pro customers -- the lack of insight on…
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Levi Strauss & Co. CFO/CGO retiring
April 24, 2026
Harmit Singh, executive vice president and chief financial and growth officer at Levin Strauss & Co. plans to retire but will remain in his role until a…
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Gen AI penetrates over half of US internet households
April 23, 2026
Generative AI has reached more than half of U.S. internet households, 58%, but there's still a lag when it comes to monetization and trust.
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L.L. Bean taps Amperity to revamp customer journey, boost loyalty
April 22, 2026
L.L.Bean has tapped Amperity's Customer Data Coud to revamp end-to-end customer journeys and boost loyalty by delivering more personalized, retention-focused…
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As retailers automate CX trust deficit grows
April 21, 2026
The trust crisis between the consumer and retailer is deepening as retailers struggle to balance AI automation with human connection as 47% of consumers will…
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Digital-style in-store media proving complex for physical store environments
April 21, 2026
There is a critical gap in how in-store media is evaluated across stakeholders, according to an In-Store Marketplace research report conducted with Catalyst…
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“Where’s my package” problem: The revolution in retail logistics
by Sritama Sanyal — Product Marketing Manager, Elastic Run
By elevating logistics from a back-office function into a core component of customer experience, brands can turn one-time buyers into lifelong fans.
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Andon launches AI-run store in San Francisco
April 21, 2026
Technology firm Andon Labs has launched Andon Market, an experimental retail store in San Francisco designed to test how artificial intelligence can operate a…
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Ace Hardware arrives on Uber Eats
April 20, 2026
Ace Hardware has partnered with Uber Technologies to bring the home improvement and hardware retailer's 3,700 locations to the Uber Eats platform.
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Brands falling short on emotional drivers
April 20, 2026
Business-to-consumer companies may be overestimating the strength of their customer loyalty as customers report consistent gaps between the emotional drivers…
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AI is accelerating commerce, but service-led AI is where brands win
by Matt Price — CEO, Crescendo
If agentic commerce scales into a trillion-dollar opportunity, success will hinge on infrastructure.
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RunDTC partners with Dooney & Bourke to modernize retail ecosystem
April 17, 2026
RunDTC is partnering with Dooney & Bourke to modernize the brand's entire retail ecosystem.
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Retail AI Council debuts AI assistant
April 16, 2026
The Retail AI Council has debuted an AI assistant providing actionable guidance for retailers based in practitioner knowledge and not vendor marketing.
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Ikea opening LA store, expanding Southern California footprint
April 15, 2026
Ikea plan to open its first store in the city of Los Angeles this spring.
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How agentic ecosystems are redefining the consumer experience
by Meriel Neighbour — Chair of Ambassadors at MACH Alliance; Director of Technology Delivery and Transformation at River Island, MACH Alliance
While there's more hype and excitement around customer-facing AI chatbots or flashy generative AI tools, consumer loyalty comes from providing a consistent…
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Huck’s Market deploys Tote POS platform
April 14, 2026
Huck's Market, a c-store chain with 135 locations across the Midwest, has begun deploying Tote's AI-native POS platform with an initial launch in Carmi, Ill.
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Lowe’s debuts home maintenance subscription program powered by store associates
April 13, 2026
Lowe's has launched a store associate-powered home maintenance subscription called HomeCare+.
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Verizon hospitality leader shares insight on eliminating retail's phantom inventory
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Verizon's hospitality strategy leader Katie Riddle shares insight on how to avoid phantom inventory and how computer vision technology is giving retailers…
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