Kiosks to replace parking garage exit gates in West Hartford, Connecticut

April 10, 2017

Kiosks will replace exit gates at the parking garages in West Hartford Center and Blue Back Square in West Hartford, Connecticut, according to NBC Connecticut.

Chicago’s Metra Electric Line to remove cash-only ticket kiosks

April 10, 2017

Chicago's Metra Electric Line is getting rid of the last of its cash-only ticket kiosks as more passengers choose credit card machines or the Ventra app to buy…

ICX Summit: Neuroscience, millennials and measuring customer experience

The upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to measuring customer experience…

The future of augmented reality & mobile commerce

Retailers are inundated with new technology innovations, promising big returns for their bottom lines. It is difficult to decipher which deserve priority.

Easter will be a hopping time in consumer spend

April 7, 2017

A new National Retail Federation report predicts American shoppers will spend more than ever to celebrate Easter this year.

Wegmans to expand in New Jersey

April 7, 2017

Wegmans Food Markets plans to open two new New Jersey sites, with the first one opening in late July.

Identifying the millennial 'tribes'

by Bradley Cooper — Editor, Connect Media

Media outlets often make the mistake of stereotyping millennials either as lazy, entitled, antiestablishment types who can’t stop taking selfies, or as clever…

IoT and its promise to change the customer journey faces one big hurdle

April 6, 2017

The Internet of Things boasts big potential for the customer experience, the customer journey, digital commerce and companies striving to better understand…

AI may one day be the modern bank teller

April 5, 2017

A new Accenture survey reveals four in five bankers believe artificial intelligence will be the prime channel for customer interaction by the year 2020.

When will retailers wake up and smell the CLV?

Peter Fader, professor of marketing at the Wharton School of the University of Pennsylvania and co-founder of Zodiac, explains why a truly customer centric…

Personalization, customer reviews driving better customer experience

April 5, 2017

A new Astound Commerce study, focusing on key drivers impacting e-commerce and customer experience, reveals personalized product recommendations, customer…

Amazon's new Virginia center will hire on 1K workers

April 5, 2017

Amazon is expanding its fulfillment center footprint in Virginia, as it plans to open a new center in Clear Brook.

Kagan: Mobile pay apps not created equal

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

The decision on which mobile app to work with is an important decision. Some are sleek. Others are clunky. Some are quick. Others are slow as molasses. There…

Study: Cellular IoT device growth will hit 530M by 2022

April 4, 2017

New Berg Insight research predicts cellular Internet of Things device shipments will hit 530.1 million by 2022, with an annual growth rate of 22.7 percent.

The Container Store taps Yotta to boost e-commerce performance, security

April 4, 2017

The Container Store, which sells storage and organization products, is tapping the Yotta software-as-a-service platform to boost ecommerce performance and…

Dunkin' Donuts delivers digital signage customer experience

by Bradley Cooper — Editor, Connect Media

The donut quick service restaurant changed things up by replacing static signs with digital signage. The goal was simple: Boost the customer experience.

Vending/micro market veteran ready to take on Amazon Go

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A vending/micro market veteran has developed a technology, featuring artificial intelligence, he believes will disrupt the consumer goods distribution industry.

Bed Bath & Beyond: We’re stocking Ivanka Trump products

April 3, 2017

Household goods retailer Bed Bath & Beyond is still stocking Ivanka Trump products and proclaims if it ever does stop selling the goods, it won't be due to…

Daktronics to deploy UHD LED display at corporate office in Paris

April 3, 2017

Daktronics recently installed an Ultra High Definition LED display at commercial property company Unibail-Rodamco's corporate office in Paris. The display is…

UK retailers not delivering on customer experience, claims report

April 3, 2017

A new Eptica study reveals U.K. retailers are not providing a rewarding customer experience despite the fact consumers are more likely to buy if they have a…