Most US consumers using AI regularly

June 24, 2025

A majority of U.S. consumers are using some form of AI regularly and more than half, 60%, have used it to help them shop online.

Touchpoint Talks Hamburg: How Data-Driven Innovation Is Redefining Retail

At Touchpoint Talks Hamburg 2025, experts from retail, data, and tech gathered to explore how interactivity, AI, and in-store analytics are reshaping the…

VenHub opens AI-powered smart store at LAX/Metro Transit Center

June 23, 2025

VenHub Global, Inc. has launched a 24/7, fully autonomous retail store at the LAX/Metro Transit Center.

The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships

by Jeanne Duca — Chief Marketing Officer, BCN

Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.

Google debuts AI Mode try-on tool for shoppers

June 6, 2025

Google has launched AI Mode, a virtual try-on tool that works with shoppers' photos and offers guidance and product data.

Conversational AI market to hit $41B by 2030

June 2, 2025

The global conversational AI market is forecast to reach $41.39 billion by 2030, according to a report by Grand View Research, Inc.

Future of AI in retail: Aligning progress with public perception

by Lorraine Hamby — Head of Marketing, Everseen

AI is no longer an emerging technology in the retail sector — it’s a central part of the industry's transformation. While enthusiasm for its potential is high…

Most consumers uncomfortable with AI tools

May 16, 2025

Just 18% of U.S. consumers are comfortable with certain AI-driven features and 71% are uncomfortable with AI tools.

Data presenting AI challenge for retailers

May 8, 2025

Over half, 61%, of companies feel overwhelmed by data while one in three retailers have not adopted AI.

Consumers embracing Gen AI tools in lieu of typical search engines

April 28, 2025

Over half, 58%, of consumers have replaced traditional search engines with Gen AI tools when it comes to searching product and service recommendations. The…

Retailers and consumers are out of sync. Why? In a word, it’s words

by Purva Gupta — Co-Founder & CEO, Lily AI

Retailers and brands that embrace AI can significantly impact performance across ads, search results, and customer experiences, making online shopping the…

Mattress Firm teams with invent.ai to boost supply chain efficiency

April 25, 2025

Mattress Firm is teaming up with invent.ai, a provider of retail inventory optimization solutions, to develop AI-driven inventory solutions for demand…

Revolutionizing retail: How Gen AI elevates the shopper experience

by Melanie Nuce-Hilton — Senior Vice President of Customer Success, GS1 US

For retailers ready to embrace this innovation, the rewards are immense: deeper customer loyalty, increased sales, and a significant competitive edge. As…

Sam’s Club growth strategy features scan and go tech, personalized AI advertising

April 22, 2025

Sam's Club has an ambitious growth strategy plan that includes doubling membership and sales over the next eight to 10 years as well as greater deployment of…

Consumers want real human support and they want it fast

April 21, 2025

When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.

How AI drives engagement, loyalty, sales

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this free webinar, sponsored by NICE, retailers can learn how small strategic interventions at key moments in the customer journey can have a significant…

The AI Advantage in Retail: Driving Engagement, Loyalty, and Sales

Retailers face mounting challenges as consumer expectations rise. But there’s good news. Small, strategic interventions at key moments in the customer journey…

Consumers embracing AI search, engaging with AI prompts

April 14, 2025

Nearly half, 45%, of Americans are using AI-powered search and more than two-thirds, 69%, have interacted with AI-generated prompts and results when searching…

Nearly all contact centers tapping AI

April 8, 2025

Nearly every contact center, 98%, is using AI and 61% are using it have more difficult conversations, according to a Calabrio Research report.

How retailers can lead the AI-driven CX revolution

by Roman Ptakowski — Chief Commercial Officer – Customer Experience, Bridgenext

The power of AI lies in its ability to optimize CX, but technology alone isn't enough. Success depends on how retailers apply it — structuring data…