Twinset attains 54% increase in ad performance with Tealium

December 18, 2024

Fashion retailer Twinset is seeing big gains from deploying Tealium's customer data platform and partner ecosystem.

Lowe’s 2025 goals driven by AI platform strategy

December 17, 2024

Lowe's Companies Inc. has mapped out goals for growth and productivity initiatives and topping the list is driving a best-in-class omnichannel experience and…

Why retail AI success depends on great data

by Mark Bashforth — Partner, Black Dragon Capital

To get tech projects back on track in the new year, especially if they're incorporating AI, it’s critical to adopt and implement six key data strategies to…

Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…

Consumers embracing AI with some caveats

December 10, 2024

While consumers are increasingly embracing GenAI, they remained concerned about consumer privacy and security.

AI, loyalty, in-store experience most-read blog topics in 2024

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Here’s a peek at the top five contributed blogs that caught the most reader attention in 2024.

Worry less during ‘the most wonderful time of the year’ by bringing AI to CX

The right mix of proactive communication and AI solutions will ensure customer communications are managed proactively and effectively. Here are three ways to…

Millennium Hotels and Resorts tap AI voice assistant to enhance guest experience

December 4, 2024

Millennium Hotels and Resorts has deployed the Aiello AI-powered voice assistant to enhance the guest experience by providing personalized, voice-activated…

Car dealerships committing big to AI

December 4, 2024

Car dealerships are ramping up commitment to using AI in operations with 81% expecting their AI budgets to rise in 2025.

Steven King to talk future of AI-powered automation at Self-Service Innovation Summit

by Sandra Carpenter — Editor, Networld Media Group

Steven King is a keynote speaker at the Self-Service Innovation Summit, where he will discuss how AI-powered robots are revolutionizing industries. The summit…

Target supply chain, store staff ready for the busy holiday season

November 15, 2024

With over 400,000 team members — and approximately 100,000 seasonal hires — Target COO Michael Fiddelke said the omnichannel retailer is ready for the holiday…

Convergence of AI and IoT: 3 real-time applications where event-enabled approach to AIoT makes a difference

by Edward Funnekotter — Chief Architect and AI Officer, Solace

Event-enabled AIoT brings game changing benefits to retail customers and employees in three areas: in-store, through customer service channels and in the…

How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

Instacart expands Caper Carts footprint

November 12, 2024

Instacart has added multiple local and independent grocers to the list of clients adopting its AI-powered Caper Carts.

Microsoft's formula for best e-commerce shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Microsoft has developed a formula that promises to achieve success and the formula is mapped out in a free one-hour webinar detailing the three critical…

Consumers embracing AI-powered customer support

November 12, 2024

Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful

Microsoft’s formula for the best e-commerce customer experience

In an era where online shopping is a commodity and brands are drowning in the sea of sameness, customer experience is the last true differentiator for…

Expert tips for preparing for a successful retail season

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The free one-hour webinar will feature feature Lindsay Fifield, director of customer success at Forethought and Bron Rasmussen, CX operations at Cotopaxi.

Using AI to craft hyper-personalized customer experiences for luxury brands

by Vikas Krishan — Chief Digital Business Officer, Altimetrik

Against the backdrop of heightened customer expectations, brands need to go beyond traditional e-commerce sites, blanket marketing emails and generic social…

Most consumers like human customer service

October 30, 2024

Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…