Amazon switching Just Walk Out tech for cart tech

April 3, 2024

Amazon is pulling out its Just Walk Out cashierless technology in Amazon Fresh stores being revamped and will not be deploying the technology in new stores.

Over half of shoppers view generative AI as boosting online experience

April 3, 2024

Over half of consumers, 58%, believe generative AI has already improved the online shopping experience, and 52% are likely to use gen AI tools to help with…

Petco COO talks personalization, employee role in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…

AI-powered retail: How to level-up in the human-centric digital evolution

AI is more than a technological upgrade; it represents a shift in the fabric of consumer engagement and an opportunity for business practice revitalization.

How a robot named Tally is helping BJ's boost the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…

Walmart SVP talks AI, digital discovery, omnichannel

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ashley Hubka, SVP and General Manager of Walmart Business, shares insight on consumer trends in play and why AI will deliver high-value outcomes.

Most consumers want AI/human blend in retail interactions

March 14, 2024

A good majority, 71%, of U.S. consumers believe blended experiences of AI and human interaction will always be needed in retail and 66% don't mind AI to…

Creative and innovative ways leading retailers use AI

by Pierre Kremer — VP, Digital Engagement, EPAM Systems, Inc.

It is paramount retailers ensure the way they use AI always helps rather than hinders the shopping experience, whether that’s preventing stockouts through…

'Committed to success' — the end of 'command and control,' rise of AI, and power of automation

by Daniel Brown — Editor, Networld Media Group

Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview…

Amid tightest labor market in modern history, retailers must rethink growth to scale

by Ziv Fass — Co-Founder & CEO, Package AI

Implementing AI is no longer a retailer choice, nor is it only confined to the realm of routing and delivery speed.

Retailers looking to harness Gen AI must beware of its double-edged sword

by Alexandra Popken — VP of Trust and Safety, WebPurify

By adopting the proper strategies and resources, retailers can look to enjoy the promises that gen AI has laid out for the future

Most retail leaders committed to innovation

February 29, 2024

Over half, 65%, of retailers in the U.S. and Canada are committed to innovation, yet just 3% view themselves leaders when compared to cross-industry leaders…

Why AI, machine learning are gaining retail ground

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Honeywell research reveals artificial intelligence will shape global retail this year with nearly six in 10 retailers planning to embrace the technology. The…

How AI can help better manage retail returns

How can retailers improve their returns management processes while delivering the hassle-free returns experience customers expect? With the help of AI…

Consumers want retailers to make AI diverse, inclusive, equitable

February 19, 2024

A majority, 86%, of consumers want retailers to make AI more equitable, diverse and inclusive.

Online boutique drives personalization with the help of AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tuckernuck, a boutique clothing and accessories e-tailer, tapped Movable Ink, an AI-driven content personalization platform, to give customers what they want.

Generative AI adoption, pilots top enterprise agenda

February 8, 2024

Nine in 10 organizations are adopting or piloting generative AI systems, according to a MIT Technology Review Insight report.

Partner Tech USA CEO shares customer engagement philosophy

Sandra Hsia, CEO of Partner Tech USA, shares insight on the company’s customer engagement strategy, its holographic touch innovation and its AI-based powered…

Retailers investing in AI this year

February 7, 2024

Retailers are committed to AI infrastructure spend this year with over 60% planning to increasing AI investment in the next 18 months.

How a jewelry insurer is driving customer engagement via AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

BriteCo, which offers jewelry and watch insurance, is tapping Generative AI to boost customer service as well as streamline company processes.