AI News & Media
Most retail leaders committed to innovation
February 29, 2024
Over half, 65%, of retailers in the U.S. and Canada are committed to innovation, yet just 3% view themselves leaders when compared to cross-industry leaders…
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Why AI, machine learning are gaining retail ground
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Honeywell research reveals artificial intelligence will shape global retail this year with nearly six in 10 retailers planning to embrace the technology. The…
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How AI can help better manage retail returns
How can retailers improve their returns management processes while delivering the hassle-free returns experience customers expect? With the help of AI…
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Consumers want retailers to make AI diverse, inclusive, equitable
February 19, 2024
A majority, 86%, of consumers want retailers to make AI more equitable, diverse and inclusive.
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Online boutique drives personalization with the help of AI
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Tuckernuck, a boutique clothing and accessories e-tailer, tapped Movable Ink, an AI-driven content personalization platform, to give customers what they want.
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Generative AI adoption, pilots top enterprise agenda
February 8, 2024
Nine in 10 organizations are adopting or piloting generative AI systems, according to a MIT Technology Review Insight report.
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Partner Tech USA CEO shares customer engagement philosophy
Sandra Hsia, CEO of Partner Tech USA, shares insight on the company’s customer engagement strategy, its holographic touch innovation and its AI-based powered…
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Retailers investing in AI this year
February 7, 2024
Retailers are committed to AI infrastructure spend this year with over 60% planning to increasing AI investment in the next 18 months.
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How a jewelry insurer is driving customer engagement via AI
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
BriteCo, which offers jewelry and watch insurance, is tapping Generative AI to boost customer service as well as streamline company processes.
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Consumers want AI disclosures
February 5, 2024
More than half, 68%, of consumers believe brands and retailers should disclose use of AI and 59% agree companies should be legally mandated to disclose AI use.
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Skechers teams with o9 for greater operations efficiency
February 5, 2024
Skechers, a footwear retailer, is partnering with o9, an AI software platform provider, to digitally transform its retail planning processes within its North…
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Freshpet leverages chatbot to drive consumer trust, deeper customer relationship
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…
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Gaining the competitive edge in retail with AIoT technology
Retailers are under constant pressure to outperform their competition. In order to differentiate themselves, retailers must prioritize superior customer…
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Diebold Nixdorf debuts AI solution to combat retail shrink
January 26, 2024
Diebold Nixdorf Inc., a provider of retail solutions powering transactions and experiences for more than 150 retailers around the world, has introduced an…
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Enabling connected shopper journeys through AI
by Chris Todd — Sr. Manager of Demand Generation, CallTrackingMetrics
Supporting the connected journeys now essential for retailers requires overhauling outdated digital workflows struggling to uphold continuity standards.
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How to get more value from direct-to-consumer models with generative AI
by Manu Goel — SVP for Data, Cloud, Experience and Digital Commerce, Genpact
Here are three ways generative AI can help consumer package goods organizations improve the direct-to-consumer strategy.
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AI ranks high on retail CX 2024 predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.
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India mall debuts robotic cotton candy machine
January 3, 2024
A cotton candy vending machine that uses a robotic arm has been introduced in Punjagutta's Next Galleria mall in Hyderabad, India, according to a…
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Cracking the code of using robotics in retail
by Gavin Donley — Head of Marketing, Brain Corp
Embracing robotics is not just a technological evolution but a strategic imperative for retailers aiming to thrive in the ever-more competitive retail…
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Telecom intros autonomous store with self-serve parcel robot
December 22, 2023
Etisalat by e&, a telecom provider in the United Arab Emirates, has introduced an autonomous store known as EASE (Etisalat by e& Autonomous Store…
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