Sam's Club product chief: Members are at the heart of every decision

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…

The role of robotics POS in enhancing customer engagement, connecting digital with the physical

by Ionut Vlad — Founder and CEO, Tokinomo

By focusing on innovation and personalizing the shopping experience, retailers are poised to not only align with but surpass consumer expectations, thereby…

JCPenney CIO talks $1B customer experience strategy, building strong tech foundation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…

Carve Designs launches swim quiz to help customers find best suit

July 1, 2024

Carve Designs is using AI to help customers find the best swimwear choice.

Retail innovation: Small AI projects with big impact

by Jarrod Davis — Product Marketing Manager, Cognigy

While AI advancements have been extraordinary, the path to game-changing ROI doesn't have to be disruptive. By starting small with strategic and contained use…

Target deploys GenAI tech to team members

June 25, 2024

Target has deployed a GenAI chatbot, called Store Companion, to its store team members. The GenAI tech is aimed at enhancing the shopping experience and making…

Partner Tech Set to Debut Next-Gen Self-Checkout Solution with Advanced AI Features at RSPA

Advanced AI-driven self-checkout software revolutionizes the customer experience and enhances theft prevention.

Leveraging GenAI to improve the retail shopping experience

by Tristan Barnum — CMO, Wildfire Systems, Inc.

In an era where consumers have come to expect tailored interactions, Gen AI empowers retailers to leverage enormous datasets and apply algorithms to deliver…

Navigating ethics and AI in retail

by Colin Bodell — Chief Technology Officer, Bazaarvoice

Brands and retailers have embraced AI as a transformative force. Yet, with great power comes great responsibility.

Easy product discovery influences brand perception

June 11, 2024

Finding products in easy fashion has the strongest impact on the perception of a brand, according to the fourth annual Coveo Commerce Industry Report.

GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

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AI plays role in top 10 trends influencing customer experience

June 5, 2024

Artificial intelligence comprises eight out of the 10 top trends influencing customer experience this year.

South Korean fashion brand taps Channel Talk for fast rewarding customer service

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…

Tapping AI for personalization could boost retail revenue

June 4, 2024

Retailers using AI-powerd conversational shopping assistants to drive personalized shopping experience could boost a retailer's revenue by 5% to 10%.

Robots in retail: Automation revolution in play

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Autonomous robots deployed in retail cover millions of square meters a week with inventory scanning robots capturing 26 million images a day. Brain Corp CEO…

3 recommendations for reducing the clearance section with AI

by Donna McGuckin — VP of Customer Advisory, Digital Wave Technology

Retailers need to invest in AI to reduce the size of the clearance section by incorporating AI into every step of the product lifecycle, from product discovery…

Sam’s Club deploys AI-powered exit tech at 120-plus locations

May 3, 2024

Sam's Club has deployed AI-powered exit technology at more than 120 locations.

Embrace non-linear customer experiences in retail with AI

by Matt Whitmer — chief revenue officer and senior vice president of marketing, Mosaicx

AI is reshaping the way retailers connect with shoppers. Conversational AI tools, like intelligent virtual agents, use natural language processing and machine…

AI-powered digital avatars: The next frontier for retail CX

Melding generative AI with digital avatar technologies stands to infuse global e-commerce with the face-to-face interactions shoppers are missing.

ICX Summit celebrates 8th year this September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.