How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

Instacart expands Caper Carts footprint

November 12, 2024

Instacart has added multiple local and independent grocers to the list of clients adopting its AI-powered Caper Carts.

Microsoft's formula for best e-commerce shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Microsoft has developed a formula that promises to achieve success and the formula is mapped out in a free one-hour webinar detailing the three critical…

Consumers embracing AI-powered customer support

November 12, 2024

Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful

Microsoft’s formula for the best e-commerce customer experience

In an era where online shopping is a commodity and brands are drowning in the sea of sameness, customer experience is the last true differentiator for…

Presented by Zoovu

Expert tips for preparing for a successful retail season

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The free one-hour webinar will feature feature Lindsay Fifield, director of customer success at Forethought and Bron Rasmussen, CX operations at Cotopaxi.

Using AI to craft hyper-personalized customer experiences for luxury brands

by Vikas Krishan — Chief Digital Business Officer, Altimetrik

Against the backdrop of heightened customer expectations, brands need to go beyond traditional e-commerce sites, blanket marketing emails and generic social…

Most consumers like human customer service

October 30, 2024

Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…

True Botanicals powers personalized experiences via Wunderkind's identity network

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

True Botanicals is reaping greater revenue by driving a more personal experience as well as identifying new customers and delivering improved customer…

Preparing Your CX Org For Busy Season: Expert Tips for Success

Busy season is here for retailers and it's crucial to ensure your CX team can handle the surge efficiently. Join our webinar to discover tips to prepare your…

Emerging technologies revolutionizing the shopping experience

by Daniel Brown — Editor, Networld Media Group

AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…

Instacart beefs up Caper Cart capabilities

October 15, 2024

Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.

Nearly all retailers are tapping Gen AI to boost customer experience

October 11, 2024

Nine out of 10 retailers are using Generative AI to improve the customer experience, and top application use includes personalization, search and discovery…

Best practices to transform retail order management with AI right now

by Darpan Seth — CEO & Cofounder, Nextuple

To be successful in a highly competitive global retail environment, brands must anticipate customer needs, optimize order promising and inventory management…

CarrefourSA teams with Simbe to deploy autonomous robot Tally

October 1, 2024

CarrefourSA, a Turkish retailer operating over 1,200 stores, has teamed up with Simbe, a store intelligence solutions provider, to deploy Simbe's autonomous…

Amazon taps generative AI for delivery efficiency

September 20, 2024

Amazon is leveraging generative AI to boost efficiency in deliveries, according to a CNBC report.

Beyond efficiency: Why empathy wins in the age of AI customer service

by Alex Irvin — Co-Founder / CMO, eCosmetics

By prioritizing human expertise and leveraging technology strategically, retailers can create a customer service experience that is both efficient and…

Unlocking retail success: How causal AI boosts sales, drives repeat visits

by Mridula Rahmsdorf — CRO, IKASI

While causal AI requires high-quality data, computing power, and skilled human interpretation, its benefits outweigh these challenges.

Customers embracing AI-driven personalization but still value the human connection

September 10, 2024

Consumers are embracing the personalized sales experience that artificial intelligence technology offers but still highly value human to human connection.

Sainsbury's debuts AI-powered checkouts

September 10, 2024

Sainsbury's is integrating AI across 22,500 checkouts, according to a BelfastLive report. The technology will enable self-checkouts to identify unbarcoded…